Tiyani B

Ongoing network issues and lack of professional communication

Since 09 February 2026, I have been experiencing continuous network problems with Fibretime, and unfortunately, the situation has not been resolved to date. I have made every possible effort to seek assistance. I sent multiple WhatsApp messages, emails, and even contacted the independent contractor assigned to the area. I also communicated with a fieldworker who, quite frankly, conducted himself in an unprofessional manner. During our conversation, he stated that he does not work for the company, yet moments later proceeded to explain how Fibretime operates. This contradiction left me confused and concerned about the accountability within the organization. Out of frustration and desperation, I even made a personal call in hopes of receiving clarity or at least reassurance that my matter was being attended to. To this day, I have not received proper communication or feedback. The silence is deeply disappointing. I was previously satisfied with my former service provider. However, since switching to Fibretime, not a single day goes by without experiencing network disruptions. For individuals who rely on stable internet for work, communication, and daily responsibilities, this is not just an inconvenience — it is emotionally draining and incredibly disheartening 💔. As a paying customer, I expect reliable service and professional communication. At this point, all I am asking for is accountability, transparency, and a permanent solution to these ongoing issues. I sincerely hope this matter will finally receive the urgent attention it deserves. If you’d like, I can also make a slightly stronger version that pressures them for immediate escalation or regulatory attention.