F
Fibertime
Unclaimed Business
F
Fibertime
Unclaimed Business
20 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Fibertime receives overwhelmingly negative feedback centred on persistent network outages, extremely poor customer service, and unresolved installation issues. Customers report prolonged connectivity failures with no compensation or refunds for lost voucher time. The WhatsApp-based support channel is widely criticised for slow, unhelpful, and sometimes rude responses, with tickets being closed prematurely. Several customers report being ignored for weeks or months when requesting installations or equipment removal. The lack of accountability and follow-through leaves many customers feeling undervalued and frustrated.
Performance(last 12 months):
TrustIndex
0
Ranking
#36
in Internet & Telecoms
NPS Score
-58
Recommended: Unlikely
Review Distribution
1.3|20 Reviews
Jun '25 - May '26
5(5.6%)
4(0%)
3(0%)
2(5.6%)
1(88.9%)
5(5.6%)
4(0%)
3(0%)
2(5.6%)
1(88.9%)
Frequently Asked Questions About Fibertime
Based on recent customer reviews, Fibertime receives overwhelmingly negative feedback centred on persistent network outages, extremely poor customer service, and unresolved installation issues. Customers report prolonged connectivity failures with no compensation or refunds for lost voucher time. The WhatsApp-based support channel is widely criticised for slow, unhelpful, and sometimes rude responses, with tickets being closed prematurely. Several customers report being ignored for weeks or months when requesting installations or equipment removal. The lack of accountability and follow-through leaves many customers feeling undervalued and frustrated.
Fibertime has a TrustIndex of 0 out of 10 on Hellopeter, based on 20 reviews in the last 12 months. Hellopeter has tracked Fibertime across 24 total reviews. How is the TrustIndex calculated? →
Recent reviews (20)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceTB
Tiyani B
1 reviews | Active since Jan 2020
22 Feb 2026, 08:16
Ongoing network issues and lack of professional communication
Since 09 February 2026, I have been experiencing continuous network problems with Fibretime, and unfortunately, the situation has not been resolved to date. I have made every possible effort to seek assistance. I sent multiple WhatsApp messages, emails, and even contacted the independent contractor assigned to the area. I also communicated with a fieldworker who, quite frankly, conducted himself in an unprofessional manner. During our conversation, he stated that he does not work for the company, yet moments later proceeded to explain how Fibretime operates. This contradiction left me confused and concerned about the accountability within the organization. Out of frustration and desperation, I even made a personal call in hopes of receiving clarity or at least reassurance that my matter was being attended to. To this day, I have not received proper communication or feedback. The silence is deeply disappointing. I was previously satisfied with my former service provider. However, since switching to Fibretime, not a single day goes by without experiencing network disruptions. For individuals who rely on stable internet for work, communication, and daily responsibilities, this is not just an inconvenience — it is emotionally draining and incredibly disheartening 💔. As a paying customer, I expect reliable service and professional communication. At this point, all I am asking for is accountability, transparency, and a permanent solution to these ongoing issues. I sincerely hope this matter will finally receive the urgent attention it deserves. If you’d like, I can also make a slightly stronger version that pressures them for immediate escalation or regulatory attention.
Helpful (0)
|Replies (0)TB
Tiyani B
1 reviews | Active since Jan 2020
22 Feb 2026, 08:16
Ongoing network issues and lack of professional communication
Since 09 February 2026, I have been experiencing continuous network problems with Fibretime, and unfortunately, the situation has not been resolved to date. I have made every possible effort to seek assistance. I sent multiple WhatsApp messages, emails, and even contacted the independent contractor assigned to the area. I also communicated with a fieldworker who, quite frankly, conducted himself in an unprofessional manner. During our conversation, he stated that he does not work for the company, yet moments later proceeded to explain how Fibretime operates. This contradiction left me confused and concerned about the accountability within the organization. Out of frustration and desperation, I even made a personal call in hopes of receiving clarity or at least reassurance that my matter was being attended to. To this day, I have not received proper communication or feedback. The silence is deeply disappointing. I was previously satisfied with my former service provider. However, since switching to Fibretime, not a single day goes by without experiencing network disruptions. For individuals who rely on stable internet for work, communication, and daily responsibilities, this is not just an inconvenience — it is emotionally draining and incredibly disheartening 💔. As a paying customer, I expect reliable service and professional communication. At this point, all I am asking for is accountability, transparency, and a permanent solution to these ongoing issues. I sincerely hope this matter will finally receive the urgent attention it deserves. If you’d like, I can also make a slightly stronger version that pressures them for immediate escalation or regulatory attention.
0
Replies (0)SN
K
BM
Boitshoko M
1 reviews | Active since Jan 2020
5 Feb 2026, 17:50
Dololo fibertime
Worst service provider....I've been trying to contact them since last year September 2025 but they are of no assistance
Helpful (0)
|Replies (0)BM
Boitshoko M
1 reviews | Active since Jan 2020
5 Feb 2026, 17:50
Dololo fibertime
Worst service provider....I've been trying to contact them since last year September 2025 but they are of no assistance
0
Replies (0)TM
Tsidi M
1 reviews | Active since Jan 2020
25 Jan 2026, 13:02
Fibertime is nonsense
For 5 days I have been reporting a connection issue, they customer service on WhatsApp is useless. For 5days I have rebooting my router, sending videoed and pictures but no one has assisted, who’s going to reimburse my Data being wasted for 5days???? They are ***********. Surely it can’t take a technical team 5day to check what’s wrong.
Helpful (0)
|Replies (0)TM
Tsidi M
1 reviews | Active since Jan 2020
25 Jan 2026, 13:02
Fibertime is nonsense
For 5 days I have been reporting a connection issue, they customer service on WhatsApp is useless. For 5days I have rebooting my router, sending videoed and pictures but no one has assisted, who’s going to reimburse my Data being wasted for 5days???? They are ***********. Surely it can’t take a technical team 5day to check what’s wrong.
0
Replies (0)SN
TZ
Thobeka Z
1 reviews | Active since Jan 2020
18 Jan 2026, 14:42
Fibertime is the worst service I have ever reveived
This is the worst company and the worst service I have ever received through out my entire life, keep having connection issues and when you reach out to their team on whats the stuff have no sense of urgency, they are rude and not properly trained, I want to warn people about this company and how they **** people after recharging your voucher the network stops connecting, Im going to take this to social media as more people need to be warned
Helpful (0)
|Replies (0)TZ
Thobeka Z
1 reviews | Active since Jan 2020
18 Jan 2026, 14:42
Fibertime is the worst service I have ever reveived
This is the worst company and the worst service I have ever received through out my entire life, keep having connection issues and when you reach out to their team on whats the stuff have no sense of urgency, they are rude and not properly trained, I want to warn people about this company and how they **** people after recharging your voucher the network stops connecting, Im going to take this to social media as more people need to be warned
0
Replies (0)M
Moyahabo
1 reviews | Active since Jan 2020
12 Jan 2026, 15:30
Unrealible fiber
Guys consider not being valued, three days fibertime not working, and we recharged, we expecting to continue where their technical issues started, but hell no they say no refund meaning that donated now I have to go and buy another voucher, so everytime with their technical issues we loose, which I believe they won't stop anytime soon. It's better to vuma cause they do understand different between their issues versus us. If it's my issues it's fine but this time it was them. Still they can't compensate extra hours for money lost
Helpful (0)
|Replies (0)M
Moyahabo
1 reviews | Active since Jan 2020
12 Jan 2026, 15:30
Unrealible fiber
Guys consider not being valued, three days fibertime not working, and we recharged, we expecting to continue where their technical issues started, but hell no they say no refund meaning that donated now I have to go and buy another voucher, so everytime with their technical issues we loose, which I believe they won't stop anytime soon. It's better to vuma cause they do understand different between their issues versus us. If it's my issues it's fine but this time it was them. Still they can't compensate extra hours for money lost
0
Replies (0)