Fibertime
Unclaimed Business
|1.2|28 Reviews (last 12 months)|This business does not respond to reviews
Fibertime
Unclaimed Business
|1.2
28 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Fibertime is facing significant dissatisfaction across its South African customer base. Customers consistently mention persistent connectivity dropouts after purchasing vouchers, with many describing offline routers and devices that fail to connect despite valid subscriptions. A recurring theme is frustration with WhatsApp-based support, which customers describe as slow, repetitive, and unhelpful, often closing tickets without resolution. Installation delays in townships such as KwaMashu, Inanda, Ntuzuma, and Mdantsane are frequently raised, alongside concerns about staff conduct, refund refusals, and limited service capabilities for multiple devices and security cameras.
Performance(last 12 months):
Trustindex Rating
1.9NPS Score
-73Unlikely
TrustIndex
1.9
NPS Score
-73
Recommended: Unlikely
Review Distribution
1.2|28 Reviews
Sep '25 - Aug '26
Recent reviews (28)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceLZ
Lungi Z
1 reviews | Active since Feb 2013
18 May 2026, 09:15
They are delaying to remove a pole they put up in our yard without our permission
They are delaying to remove a pole they put up in our yard without our permission. I have reported the matter several times, they keep on saying they have escalated my case to the maintenance team and they will call me and it never happens
Helpful (0)
|Replies (0)LZ
Lungi Z
1 reviews | Active since Feb 2013
18 May 2026, 09:15
They are delaying to remove a pole they put up in our yard without our permission
They are delaying to remove a pole they put up in our yard without our permission. I have reported the matter several times, they keep on saying they have escalated my case to the maintenance team and they will call me and it never happens
0
Replies (0)IP
Itebogeng P
1 reviews | Active since May 2025
6 May 2026, 16:15
Bad service
The wifi it's bad,we buy their voucher for the whole time but it's always off giving troubles connecting it even turned off during my work meeting ae🚮🚮
Helpful (0)
|Replies (0)IP
Itebogeng P
1 reviews | Active since May 2025
6 May 2026, 16:15
Bad service
The wifi it's bad,we buy their voucher for the whole time but it's always off giving troubles connecting it even turned off during my work meeting ae🚮🚮
0
Replies (0)BM
Boitumelo M
1 reviews | Active since Jul 2020
2 May 2026, 16:24
I bought Data and is...
I bought Data and is not working and I have vulacoin for 195+10 data that is not connecting
Helpful (0)
|Replies (0)BM
Boitumelo M
1 reviews | Active since Jul 2020
2 May 2026, 16:24
I bought Data and is...
I bought Data and is not working and I have vulacoin for 195+10 data that is not connecting
0
Replies (0)ET
Emily T
1 reviews | Active since Aug 2023
19 Apr 2026, 21:35
Fibertime wi-fi
The worst service provider i have bought a month voucher so that i can stream dstv stream now i can't even stream i have send them whatsapp they didn't help me now I'm paying for something that I'm not going to watch their network sucks it's been two weeks not connecting to dstv stream just because of network
Helpful (0)
|Replies (0)ET
Emily T
1 reviews | Active since Aug 2023
19 Apr 2026, 21:35
Fibertime wi-fi
The worst service provider i have bought a month voucher so that i can stream dstv stream now i can't even stream i have send them whatsapp they didn't help me now I'm paying for something that I'm not going to watch their network sucks it's been two weeks not connecting to dstv stream just because of network
0
Replies (0)LM
AN
Andile N
1 reviews | Active since May 2018
11 Apr 2026, 19:12
Fibertime poor service
Worst service I have ever encounted in my life since last year I am waiting for installation at C1976 umzumbe road kwamashu from seniors to juniors it the same I do not even want to mention the staff a bunch of rude people who have empty promises this is really poor customer service at it best why bring a service to our community that you cannot maintain .
Helpful (0)
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Andile N
1 reviews | Active since May 2018
11 Apr 2026, 19:12
Fibertime poor service
Worst service I have ever encounted in my life since last year I am waiting for installation at C1976 umzumbe road kwamashu from seniors to juniors it the same I do not even want to mention the staff a bunch of rude people who have empty promises this is really poor customer service at it best why bring a service to our community that you cannot maintain .
0
Replies (0)LH
Lumka H
1 reviews | Active since Jun 2020
31 Mar 2026, 08:34
Poor service and internet connection
I am very disappointed with the service from Fibretime. I have experienced ongoing issues with my WiFi connection not working consistently, and despite raising this concern multiple times, the problem still hasn’t been properly resolved. Most recently, I logged a support ticket this past Saturday regarding the same issue, but the response time has been extremely slow. It’s frustrating to pay for a service that is unreliable, especially when support is not responsive or proactive in fixing the problem. Overall, the service has been poor, both in terms of connection stability and customer support. I hope they improve their response times and take customer complaints more seriously going forward.
Helpful (0)
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Lumka H
1 reviews | Active since Jun 2020
31 Mar 2026, 08:34
Poor service and internet connection
I am very disappointed with the service from Fibretime. I have experienced ongoing issues with my WiFi connection not working consistently, and despite raising this concern multiple times, the problem still hasn’t been properly resolved. Most recently, I logged a support ticket this past Saturday regarding the same issue, but the response time has been extremely slow. It’s frustrating to pay for a service that is unreliable, especially when support is not responsive or proactive in fixing the problem. Overall, the service has been poor, both in terms of connection stability and customer support. I hope they improve their response times and take customer complaints more seriously going forward.
0
Replies (0)SN
Siphelele N
1 reviews | Active since Mar 2026
26 Mar 2026, 15:31
Unresolved Connection Issue
I bought a 30 days family voucher valid for 30 day which connects 5 devices. Only device is connecting, the rest are connected without internet. The consultants are helping at all and they refused to send out a technician and also refused to refund my R235. This has to be the worst service ever 😡
Helpful (0)
|Replies (0)SN
Siphelele N
1 reviews | Active since Mar 2026
26 Mar 2026, 15:31
Unresolved Connection Issue
I bought a 30 days family voucher valid for 30 day which connects 5 devices. Only device is connecting, the rest are connected without internet. The consultants are helping at all and they refused to send out a technician and also refused to refund my R235. This has to be the worst service ever 😡
0
Replies (0)