Cornelia M

They refuse to exchange my sneakers that was damaged after 1 wear

I'm writing to express my disappointment with the service I received at your store. I recently purchased sneakers from your store, but unfortunately, they got damaged after 1 wear I send them back to the store, but you refuse to exchange them. I was hoping to get exchange , but was told that the damage is normal because it's a handmade and not 100%, I understand that store policies can be strict, but I believe customer satisfaction is important. Since the sneaker is expensive I was not expecting this kind of poor quality and damage after 1 wear I'd appreciate it if you could look into this matter and consider an exchange or refund. @Hydraulics store