Mahlatse M

Rental Deposit Refund

I am extremely disappointed with the service I received regarding my rental deposit refund. I moved out of my two-bedroom apartment at Carnival Gardens Block 1, Unit 30 on 31 December 2025, and to this day, I have not received my deposit refund nor any proper communication explaining the delay. Despite following up, there has been no transparency, no timeline provided, and no accountability. As a tenant, I fulfilled my responsibilities and expected the same level of professionalism in return. Withholding a deposit without communication for this long is unacceptable and reflects very poorly on the property management. I would strongly caution others to think carefully before renting through this company, especially if you expect efficient service and timely refunds. Very disappointing experience.