Phumelele P

Extremely bad service

If I could give negative stars I would. I had a very disappointing experience with this broker. The handling of my third party claim was extremely slow and poorly managed. The process is taking several months to resolve, with long periods of little to no communication. I repeatedly have to follow up for updates, and the lack of transparency is making the situation even more frustrating. What should be a straightforward claim is turning into a prolonged and stressful experience. Based on my experience I would strongly advise others to carefully consider their options before choosing this broker, especially if efficient and responsive claims handling is important to you.