PP
Prinavan P
Active since Feb 2026
2
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2 reviews1 month ago
9-Year Maladministration & Dishonest Communication by ABSA Trust – Estate 009528/2017
I am appalled by the gross professional negligence of ABSA Trust regarding my late father's estate (Ref: 009528/2017). It has been 9 years since my father passed, and despite ABSA being paid an executor’s fee of R35,699.59 in 2017, they have failed to finalize the transfer of estate vehicles. The points of my complaint are as follows: Dishonest Communication: On 23 February 2026, an ABSA assistant (Jabulani Makhubela) claimed in writing that new Letters of Executorship were issued. However, the Master’s ICMS Portal confirms no activity has occurred on this file since July 2017. Financial Prejudice: Due to ABSA’s dormancy, I have suffered R13,936.80 in damages, including R4,976.20 out-of-pocket costs from 2022 and R8,960.60 in current licensing arrears and penalties. Administrative Failure: Investigator Emile Scholtz claimed records were "destroyed" under a 7-year rule, which is legally impossible for an unfinalized mandate. I have identified Simbulele Doni (F2111) and Sherine Jansen (F0067) as the FISA-registered professionals responsible for oversight. I demand an immediate settlement of the R13,936.80 and the delivery of signed NCO forms. ABSA Reference: C-64483563
53 replies
2 months ago
Mahindra Warranty Failure: Indefinite Sea Freight Delay & No Mobility Solution (Order #77742)
I am a Mahindra owner currently stranded in Centurion due to a critical failure in Mahindra South Africa's supply chain and customer service. My vehicle is under factory warranty and has been declared VOR (Vehicle Off Road) at Eljoney for an accident repair. The required subframe (Part No: 0201ABA00030N) is on back-order. Despite my vehicle being a warranty unit, Mahindra Head Office (Nicolene Steyn) has informed me that the part will only be sent via Sea Freight from India. This is an unacceptable timeline for a customer without transport. The specific failures are as follows: Supply Chain Negligence: Choosing the cheapest shipping method (Sea Freight) for a warranty-standard vehicle that is off the road, instead of expediting via Air Freight. Lack of Mobility: Despite the delay being on Mahindra's end, the dealership (Kempton Park) and Head Office have refused to provide a loan vehicle or rental, claiming "availability" issues. CPA Violation: Under Section 54 of the Consumer Protection Act, I am entitled to a repair within a reasonable timeframe. Indefinite sea freight is not reasonable. I stay 5 minutes away from the Mahindra Head Office in Centurion, yet I am being told I must remain without a vehicle for months. I demand that Arnold Reddy (Head of Logistics) or Rajesh Gupta (CEO) intervene to either Air Freight this part immediately or provide a courtesy vehicle today. Order Details: Dealer: Mahindra Kempton Park Order #: 77742 Back-order #: BO0226455612
0 replies
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