Bongani J

Poor service, withholds documents and lack of communication

I settled my account in 2024, and have been requesting for a paid up letter since however, this company seems unbothered and until this day I haven't received any paid up letter from them. Yet, they have acknowledged they received my payment, I don't understand the delay, lack of communication and terrible service as this impacts one severely where it impacts one's livelyhood. I'm trying to apply for housing and have had no luck as the account still shows on my credit profile. I've attempted calling, emailing and made multiple requests via WhatsApp. I am extremely dissatisfied and disappointed with the service.