Wayne E

An Absolute Shocker of Service

The service at this dealership has been nothing short of unacceptable. My vehicle has now been with them for 10 days with zero proactive updates. Ive received NO information as to what was happening. Even worse, the issue they are supposedly working on is the same problem I originally brought the car in for, which they failed to resolve the first time. While the car was there previously, I also requested a full service — and the bill came to over R50,000. When it came to invoicing and collecting payment, the dealership was suddenly efficient, responsive, and full of feedback. Yet now, when I’ve returned the vehicle because the original fault was never fixed, getting even the smallest update has become a mission. Every time I called, I was told someone would “find out and call me back.” Not once did anyone actually return a call. Today, I phoned again to escalate the matter to the service manager, Quintin. Instead of assistance, I was simply left on the line with no acknowledgement, no update, and not even the courtesy of offering a call-back. Nothing. Absolutely nothing. This level of service is pathetic and completely unprofessional. It’s no surprise the brand is losing credibility in South Africa when this is the standard customers are expected to accept.