Banele T

Car delay

I bought my car on the 28th Nov 2026, so when I went to fetch it from the dealer someone bumped into my car 2minutes away from the dealership. I called my insurance(Old Mutual) and my car was towed. It was taken to savannah coachworks so n the 4th of Dec and they only started the process in January. Long story short they took time and nobody kept updating me from my insurance and broker I would only get updates from my insurance only when I ask. Now I have been the one following up on these people, my broker( Misure brokers) are just chilled and not putting pressure whatsoever, so I called and arranged to go see the progress of my car ,went there on the 21/02/26 they told me it will be ready by the 26/27 Feb, I called yesterday they told me it’s still in line for paint preparation(they’ve been saying that since the 14/02/26) , I asked but you said it will be ready by today so what to they mean so they told me it will be ready by Friday again which is the 06 March and there is no guarantee that I will get it. These people are frustrating me honestly I am just helpless.