Np Z

Disrespected and scolded by a staff member for using a different branch

It’s so sad that I have to write this about Baby city sandton because the staff that I have met there on numerous occasions has been very kind and polite. On my visits I always found ladies in the store and at one instance there was a young gentleman who was probably in his early 20s who greeted us with kindness and asked to help us. However, following yesterday’s incidence I will intentionally avoid using the branch at all costs, although I loved it mainly because it was closer to the parking lot. So my husband and I called the branch in the late afternoon (27-02-2026) after I was discharged from hospital following my baby’s birth. We were once advised by a good gentleman from Baby City Benmore to visit any branch for the car seat installation that we’d bought in Benmore. So because the baby was still in hospital, we had to quickly get a branch to fit it ASAP. We called Sandton City branch and a guy who answered said he was Matheus or something along those lines. We told him that we need help with fitting the car seat we bought in Benmore because we may not make it in time as Benmore branch closes early. So alternatively we’d like to bring it to Sandton as they close late. The first question he had was that why didn’t we buy it from the Sandton City branch, because it’s not his obligation to fit it for us. We responded and asked if it matters, and he came in guns blazing that we are being disrespectful while he is also human. We asked if it’s humane to ask customers who used the same shop in a different branch why they decided not to use your branch and tell them it’s not your duty to fit in that car seat cos it wasn’t bought from you? I must say that the encounter was very raw and aggressive towards us and for the first time I began to regret ever spending a cent in Sandton City. Sadly, the only item we bought in Benmore was a car seat, whereas in Sandton we bought a lot of items back to back and we have spent above R10k in that shop, while preparing the arrival of our baby. So to get that amount of disrespect was truly nothing other than a spit in the face. Going forward we will use the Benmore and Woodmead branches, thanks to Matheus or whoever!