BC
Baby City
Unclaimed Business
BC
AI Review Summary
Based on recent customer reviews, Baby City receives praise for individual staff members who deliver warm, knowledgeable in-store assistance, with employees like Damian and Thuli earning strong recognition. However, the majority of feedback highlights significant frustrations with online order fulfilment, delayed or missing refunds, and dismissive management responses. Customers report stock availability issues tied to misleading promotions, unsafe trolleys, and poorly trained clinic staff. Pricing discrepancies between the website and in-store also erode trust. While frontline employees often impress, systemic service failures and managerial attitudes are driving loyal customers away.
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
-60
Recommended: Unlikely
Review Distribution
1.6|22 Reviews
May '25 - Apr '26
5(15.8%)
4(0%)
3(0%)
2(5.3%)
1(79%)
5(15.8%)
4(0%)
3(0%)
2(5.3%)
1(79%)
Frequently Asked Questions About Baby City
Based on recent customer reviews, Baby City receives praise for individual staff members who deliver warm, knowledgeable in-store assistance, with employees like Damian and Thuli earning strong recognition. However, the majority of feedback highlights significant frustrations with online order fulfilment, delayed or missing refunds, and dismissive management responses. Customers report stock availability issues tied to misleading promotions, unsafe trolleys, and poorly trained clinic staff. Pricing discrepancies between the website and in-store also erode trust. While frontline employees often impress, systemic service failures and managerial attitudes are driving loyal customers away.
Baby City has a TrustIndex of 0 out of 10 on Hellopeter, based on 22 reviews in the last 12 months. Hellopeter has tracked Baby City across 350 total reviews. How is the TrustIndex calculated? →
Recent reviews (22)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceNS
Neo S
1 reviews | Active since Jan 2020
2 Mar 2026, 13:51
Baby City Loch Logan Mall, Bloemfontein
with my request for a refund for returning an item at baby city loch logan mall, the cashier (very polite as always) in the presence of her manager, Puleng, advised that they did not have cash on hand and i should come at lunch time for my refund. They were both advised that i did not have my original slip and i requested for it to be tracked via my rewards card. The manager had this pompous, yet cold and unfriendly look on her face and did not greet when i greeted her. She later telephonically calls me to tell me she wont assist without a receipt after i specifically mentioned that i did not have one previously. the issue here is not even the lack of the slip - her manner of engagement with customers is totally rude, with a tone of entitlement and dismissive 'boss' title. I made her aware of her tone, and instead became worse, which is when i decided to rather go back to work and abort my conversation with her, as i was not going to waste my time and subject myself to such disrespect. There is a difference between being assertive and being dictatorial and imperious. Puleng is a poor reflection of this store, especially since every other employee I always engage with provides pleasant customer service, every single time. hence i shop there repetitively. I will not be making purchases there going forward, with this new appalling service provided by an overbearing manager. She is a total discredit to this store
Helpful (0)
|Replies (0)NS
Neo S
1 reviews | Active since Jan 2020
2 Mar 2026, 13:51
Baby City Loch Logan Mall, Bloemfontein
with my request for a refund for returning an item at baby city loch logan mall, the cashier (very polite as always) in the presence of her manager, Puleng, advised that they did not have cash on hand and i should come at lunch time for my refund. They were both advised that i did not have my original slip and i requested for it to be tracked via my rewards card. The manager had this pompous, yet cold and unfriendly look on her face and did not greet when i greeted her. She later telephonically calls me to tell me she wont assist without a receipt after i specifically mentioned that i did not have one previously. the issue here is not even the lack of the slip - her manner of engagement with customers is totally rude, with a tone of entitlement and dismissive 'boss' title. I made her aware of her tone, and instead became worse, which is when i decided to rather go back to work and abort my conversation with her, as i was not going to waste my time and subject myself to such disrespect. There is a difference between being assertive and being dictatorial and imperious. Puleng is a poor reflection of this store, especially since every other employee I always engage with provides pleasant customer service, every single time. hence i shop there repetitively. I will not be making purchases there going forward, with this new appalling service provided by an overbearing manager. She is a total discredit to this store
0
Replies (0)NZ
Np Z
1 reviews | Active since Jan 2020
28 Feb 2026, 03:42
Disrespected and scolded by a staff member for using a different branch
It’s so sad that I have to write this about Baby city sandton because the staff that I have met there on numerous occasions has been very kind and polite. On my visits I always found ladies in the store and at one instance there was a young gentleman who was probably in his early 20s who greeted us with kindness and asked to help us. However, following yesterday’s incidence I will intentionally avoid using the branch at all costs, although I loved it mainly because it was closer to the parking lot. So my husband and I called the branch in the late afternoon (27-02-2026) after I was discharged from hospital following my baby’s birth. We were once advised by a good gentleman from Baby City Benmore to visit any branch for the car seat installation that we’d bought in Benmore. So because the baby was still in hospital, we had to quickly get a branch to fit it ASAP. We called Sandton City branch and a guy who answered said he was Matheus or something along those lines. We told him that we need help with fitting the car seat we bought in Benmore because we may not make it in time as Benmore branch closes early. So alternatively we’d like to bring it to Sandton as they close late. The first question he had was that why didn’t we buy it from the Sandton City branch, because it’s not his obligation to fit it for us. We responded and asked if it matters, and he came in guns blazing that we are being disrespectful while he is also human. We asked if it’s humane to ask customers who used the same shop in a different branch why they decided not to use your branch and tell them it’s not your duty to fit in that car seat cos it wasn’t bought from you? I must say that the encounter was very raw and aggressive towards us and for the first time I began to regret ever spending a cent in Sandton City. Sadly, the only item we bought in Benmore was a car seat, whereas in Sandton we bought a lot of items back to back and we have spent above R10k in that shop, while preparing the arrival of our baby. So to get that amount of disrespect was truly nothing other than a spit in the face. Going forward we will use the Benmore and Woodmead branches, thanks to Matheus or whoever!
Helpful (0)
|Replies (0)NZ
Np Z
1 reviews | Active since Jan 2020
28 Feb 2026, 03:42
Disrespected and scolded by a staff member for using a different branch
It’s so sad that I have to write this about Baby city sandton because the staff that I have met there on numerous occasions has been very kind and polite. On my visits I always found ladies in the store and at one instance there was a young gentleman who was probably in his early 20s who greeted us with kindness and asked to help us. However, following yesterday’s incidence I will intentionally avoid using the branch at all costs, although I loved it mainly because it was closer to the parking lot. So my husband and I called the branch in the late afternoon (27-02-2026) after I was discharged from hospital following my baby’s birth. We were once advised by a good gentleman from Baby City Benmore to visit any branch for the car seat installation that we’d bought in Benmore. So because the baby was still in hospital, we had to quickly get a branch to fit it ASAP. We called Sandton City branch and a guy who answered said he was Matheus or something along those lines. We told him that we need help with fitting the car seat we bought in Benmore because we may not make it in time as Benmore branch closes early. So alternatively we’d like to bring it to Sandton as they close late. The first question he had was that why didn’t we buy it from the Sandton City branch, because it’s not his obligation to fit it for us. We responded and asked if it matters, and he came in guns blazing that we are being disrespectful while he is also human. We asked if it’s humane to ask customers who used the same shop in a different branch why they decided not to use your branch and tell them it’s not your duty to fit in that car seat cos it wasn’t bought from you? I must say that the encounter was very raw and aggressive towards us and for the first time I began to regret ever spending a cent in Sandton City. Sadly, the only item we bought in Benmore was a car seat, whereas in Sandton we bought a lot of items back to back and we have spent above R10k in that shop, while preparing the arrival of our baby. So to get that amount of disrespect was truly nothing other than a spit in the face. Going forward we will use the Benmore and Woodmead branches, thanks to Matheus or whoever!
0
Replies (0)GK
Gugu K
1 reviews | Active since Jan 2020
27 Dec 2025, 19:30
Cant return formula
I have used baby city plenty times for my 3 kids.recently my sister found out she was pregnant and i bought her a few things.one of which was Aptamil baby formula.she then informed me that she prefers a different brand.no where in the slip do they mention that we cant return formula.now im stuck with r354 worth of formula and i cant even get a refund.how is that fair?
Helpful (0)
|Replies (0)GK
Gugu K
1 reviews | Active since Jan 2020
27 Dec 2025, 19:30
Cant return formula
I have used baby city plenty times for my 3 kids.recently my sister found out she was pregnant and i bought her a few things.one of which was Aptamil baby formula.she then informed me that she prefers a different brand.no where in the slip do they mention that we cant return formula.now im stuck with r354 worth of formula and i cant even get a refund.how is that fair?
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Replies (0)TM
Tshepiso M
1 reviews | Active since Jan 2020
16 Dec 2025, 04:53
Bad Service at Baby City R55
The clinic service was not worth the money. I deserve a refund. Their scan wasn't working properly so I was charged for literally nothing. The experience was so disappointing. I would never return nor recommend.
Helpful (0)
|Replies (0)TM
Tshepiso M
1 reviews | Active since Jan 2020
16 Dec 2025, 04:53
Bad Service at Baby City R55
The clinic service was not worth the money. I deserve a refund. Their scan wasn't working properly so I was charged for literally nothing. The experience was so disappointing. I would never return nor recommend.
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Replies (0)aG
anthea G
1 reviews | Active since Jan 2020
15 Dec 2025, 10:18
Baby City Tyger valley awesome service
Outstanding service from Damian at Baby City Tygervalley. He patiently and expertly explained the baby wagon I was interested in, then went above and beyond by offering help with the rest of my shopping. His professionalism, genuine care, and willingness to assist me all the way to my car truly stood out. Damian is an absolute asset to Baby City and deserves recognition for his exceptional customer service. I will definitely return because of him.
Helpful (0)
|Replies (0)aG
anthea G
1 reviews | Active since Jan 2020
15 Dec 2025, 10:18
Baby City Tyger valley awesome service
Outstanding service from Damian at Baby City Tygervalley. He patiently and expertly explained the baby wagon I was interested in, then went above and beyond by offering help with the rest of my shopping. His professionalism, genuine care, and willingness to assist me all the way to my car truly stood out. Damian is an absolute asset to Baby City and deserves recognition for his exceptional customer service. I will definitely return because of him.
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Replies (0)I
MM
Miyelani M
1 reviews | Active since Jan 2020
23 Sept 2025, 19:46
I want to send a big thank you to Sis'Thuli from baby city strubensvalley branch, her service is so amazing,she's so friendly and always willing to assist
I want to send a big thank you to Sis'Thuli from baby city strubensvalley branch, her service is so amazing,she's so friendly and always willing to assist. I've visited their branch twice and always received the best service from her💐💐💐
Helpful (0)
|Replies (0)MM
Miyelani M
1 reviews | Active since Jan 2020
23 Sept 2025, 19:46
I want to send a big thank you to Sis'Thuli from baby city strubensvalley branch, her service is so amazing,she's so friendly and always willing to assist
I want to send a big thank you to Sis'Thuli from baby city strubensvalley branch, her service is so amazing,she's so friendly and always willing to assist. I've visited their branch twice and always received the best service from her💐💐💐
0
Replies (0)