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Neo S
Active since Jun 2012
6
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6 reviews1 month ago
Baby City Loch Logan Mall, Bloemfontein
with my request for a refund for returning an item at baby city loch logan mall, the cashier (very polite as always) in the presence of her manager, Puleng, advised that they did not have cash on hand and i should come at lunch time for my refund. They were both advised that i did not have my original slip and i requested for it to be tracked via my rewards card. The manager had this pompous, yet cold and unfriendly look on her face and did not greet when i greeted her. She later telephonically calls me to tell me she wont assist without a receipt after i specifically mentioned that i did not have one previously. the issue here is not even the lack of the slip - her manner of engagement with customers is totally rude, with a tone of entitlement and dismissive 'boss' title. I made her aware of her tone, and instead became worse, which is when i decided to rather go back to work and abort my conversation with her, as i was not going to waste my time and subject myself to such disrespect. There is a difference between being assertive and being dictatorial and imperious. Puleng is a poor reflection of this store, especially since every other employee I always engage with provides pleasant customer service, every single time. hence i shop there repetitively. I will not be making purchases there going forward, with this new appalling service provided by an overbearing manager. She is a total discredit to this store
0 replies
39 months ago
Response on point
<div>Response on point. Could have been quicker. Either way, much appreciated</div>
56 replies
48 months ago
Heavenly promises that directed me to hell
I have requested to cancel my warranty, which was debited earlier than it should have, from an account that had no funds, and therefore incurred bank charges. im still been given the back and forth regarding my refund. You get promised heaven and earth when you buy, and get forgotten after that. no one wants to assist. Im dealing with a Nthabiseng Mpila, whom I send emails on a daily, and she just does not respond, or tells me she has escalated my issue, but have not gotten feedback since. Does she even read my emails and action, or does she just ignore? Only she knows.. Poor service indeed. very disappointing.
74 replies
64 months ago
Bad service from Auto & General - Henriette Oosthuizen
I called to lodge a claim for repairs for my damaged rim around the 2nd of Jan this year. They told me to send pics and all the relevant docs from my side, I did. I was told the process would take 48hrs. Im still waiting for a response from them. I have had to repeatedly call them myself to no avail, as some of the consultants would tell me they cant see the details loaded on their system regarding my claim, one sounded totally cluesless about what I was talking about, which got me very frustrated, especially because I called them with my airtime (at my own cost) the other one would tell me how Henriette Oosthuizen, who is handling my claim, would call me back. She,to date, has still not called or made any sort of communication. Still I keep having to call them back myself, to no avail. All I would get from all the consultants after I voice my frustrations and disappointment is how they apologize for the inconvenience, and yet it still persists. They refuse to give me Henriette's number or email address so that I can communicate with her personally, since she is clearly not making an effort to give me feedback regarding my claim. We are now approaching the end of the month (bearing in mind I was told the process would take 48hrs, and I would then get feedback) and still my claim has not been attended to. This is now on borderline pathetic. They are quick to debit accounts for their premiums, and yet come claim time, there is always a reason to not pay out, or delay the claim process. I am very discouraged, frustrated and disappointed by the service I am receiving from Auto & General at this point. It is because of people like Henriette that work in companies, and give them a bad name because of poor service, and get customers to consider the option to cancelling their policies. Im sure considering it. I hope Henriette Oosthuizen sees this.
366 replies
103 months ago
Being handed over to the legal department, for apparent non payment
I rented a car with Europcar last year in August, asked to have a repayment arrangement with Gloria Van Zyl, and all was in order (well at least that's what I thought). A year later I am constantly being harassed by debt collectors, demanding payment of outstanding monies with interest. Now it's a back and forth between Gloria, the debt collectors, and I, to have this matter sorted out to no avail. The question is, to whom is all the money that I paid, allocated to, since I paid them up, yet I am being constantly harassed by their debt collectors to pay? I have been promised to have this matter sorted, and Gloria keeps making promises to resolve this matter, that she is clearly failing to keep, AT MY EXPENSE. This is utter poor and pathetic service, and would not recommend this company to anyone at all. After all this, I still await a resolution. How disappointing
61 replies
123 months ago
its not bout price,good service makes it worth it
picknpay at it again. i ask for the price of a box of mangoes since it was not marked. the man makes an effort to check for me. scanner says R29.99. i carry on with my shopin til its time to pay. i notice the scanner at the till displays a difrnt amount. i query the amount & Ester is cald. we go bck to the fruit&veg section to ask the man who gave me the price,y he gave me the wrng price. he explains that the scanner reflctd the amount he gave me.Im happy with that price hence i took the prodct, there4 i expct to pay that particular amount. Ester then starts picking up her voice decibels and uses a rude, cold and cheeky tone& says she cant let me pay the item at a price its not marked at. i told her the price is what i was given so its wat i expct to pay¬hing else. she carries on to blame the gentleman and says he does not know what hes talking about and gave me the wrong price. with my lack of a feel to argue with what seems to be ignorance and carelessness, i turned away from her and went bck2 the til& told the lady ther 2 cancel my transaction + return the items in trolly. Wit the bad service i was givn thr 4the 2nd tym, ther was no way i wud shop ther again. no thanx Ester!
75 replies
Review Distribution
5 Star
0 (0%)
4 Star
1 (16.666666666666668%)
3 Star
0 (0%)
2 Star
1 (16.666666666666668%)
1 Star
4 (66.66666666666667%)