Think Twice Before Using Baby City

Absolutely disappointed with the service at Baby City Springfield Park. I received a steriliser as a baby shower gift that was purchased in February. My baby shower was in March, my baby was born in April and only now have I had the opportunity to exchange it after realising I received two of the exact same item.

The steriliser was completely sealed and unopened until the store manager himself decided to open it today, only to then tell me they would not allow an exchange because the item was “older than 2 weeks.”

This is honestly pathetic customer service. New parents are busy, exhausted and not always able to rush to the shops immediately after receiving gifts. Refusing an exchange on an unopened item under these circumstances is unreasonable and extremely disappointing.

I will never shop at Baby City again and would strongly advise others to think twice before doing a gift registry there. Unless you are prepared to keep multiple duplicate items, don’t expect any flexibility or understanding from this store.