Disappointed in Baby City Northgate Mall

I had a really disappointing experience at Baby City Northgate.

I went in to purchase a gift and asked if they could assist with wrapping it. I understand that they don’t officially offer a gift-wrapping service, but what was frustrating was the way it was handled. I was told they were “too busy” to help — yet the cashier on duty (11/04/2026) was sitting lazily behind the counter with no visible urgency or willingness to assist.

To make matters worse, instead of offering any real help, they simply said they could show me how to wrap it myself. That felt dismissive and honestly quite poor from a store where many customers are clearly buying gifts.

It’s not about the service itself — it’s about the attitude. A little effort or willingness to help would have made a big difference. Unfortunately, the experience came across as uninterested and unhelpful, and it’s left a negative impression.