TL
Tshiamo L
Active since Apr 2020
7
Reviews
0
Industries
Reviews
7 reviews2 months ago
Disappointed in Baby City Northgate Mall
I had a really disappointing experience at Baby City Northgate. I went in to purchase a gift and asked if they could assist with wrapping it. I understand that they don’t officially offer a gift-wrapping service, but what was frustrating was the way it was handled. I was told they were “too busy” to help — yet the cashier on duty (11/04/2026) was sitting lazily behind the counter with no visible urgency or willingness to assist. To make matters worse, instead of offering any real help, they simply said they could show me how to wrap it myself. That felt dismissive and honestly quite poor from a store where many customers are clearly buying gifts. It’s not about the service itself — it’s about the attitude. A little effort or willingness to help would have made a big difference. Unfortunately, the experience came across as uninterested and unhelpful, and it’s left a negative impression.
0 replies
12 months ago
Double Charged for Debit Order Date Change Despite Being Assured No Fees Would Apply
I am deeply dissatisfied with Vodacom’s handling of my request to change my debit order date and the subsequent unauthorised charges app**** to my account. On 15 May 2025, I contacted Vodacom to notify them of a change in my salary payment date and requested a corresponding change to my debit order date. The consultant I spoke to at the time explicitly confirmed that there would be no fees associated with making this change. This call was recorded, and Vodacom is welcome to retrieve and review the recording for verification. Despite this clear assurance, I was later double charged, with no prior notice, explanation, or consent. This is highly misleading and unacceptable – especially after being told otherwise by your own representative. To make matters worse, when I called on 18 June 2025 to query the charges, I was assisted by a consultant named Khethiwe (surname unknown). Her conduct was shockingly poor – she was rude, unhelpful, and dismissive, and refused to take accountability or offer a constructive explanation for the unexpected charge. This experience has left me with not only financial frustration but a serious lack of trust in Vodacom’s customer service and billing transparency. Vodacom’s failure to honour what was communicated to me, combined with the unprofessional behaviour of your staff, is completely unacceptable for a company of your stature. I trust this will be investigated urgently and resolved fairly.
2 replies
15 months ago
Pineapple assisted me timeously and effectively with my claim which was approved within 2 days
Pineapple assisted me timeously and effectively with my claim which was approved within 2 days. The claims process was so efficient. Erine Johnson was kind and so effective throughout the process.
1 reply
18 months ago
Poor quality brakes
I took my car in to replace the front brakes at the Alberton branch in June 2023 of which the squeaking persisted. I took it back 2 weeks later of which they reskimmed the front discs and told me my brakes had “sand” in them my brakes never stopped squeaking. I then took it to the Krugersdorp branch at the end of September 2024 for a replacement of the front brakes thinking that the problem is the Alberton branch but it looks like the problem is Graaf brakes themselves. Again, my brakes are squeaking. It’s clear that they source poor quality brake pads which is very disappointing and a waste of money as you have to replace your brakes again when they could’ve just done a good job from the very beginning. I would recommend them to anyone who enjoys the hearing the sounds of their brakes.
0 replies
22 months ago
Very disappointing service and customer care from First For Women.
Firstly, I am so disappointed by the quality of service offered by First for Women. I made a phone call on 14/06/2024 enquiring regarding my motor warranty policy and enquiring if I would be able to claim. The consultant on the line mentioned that they had received three consecutive payments and therefore I am eligible to claim, should the need arise. I had a drivetrain signal on my car and took my car in to the workshop. A claim was made on 26/06/24 and was rejected on 28/06/24 as they said it was still in the 3 month waiver period. I called asking for the phone record for 14/06/24 to be retrieved and the consultant mentioned that the manager would get back to me on that day 28/06/2024 of which the manager never did and no follow up was made on 28/06/24 by the manager. On Monday 01/07/24 I received an email from First For Women requesting documents regarding the claim as well as a report detailing there failures. On 05/06/24 all the documents were emailed through. The VAP department emailed regarding the above mentioned documents again, which were sent through again. This pattern continued until 18/07/24 where they eventually confirmed that they had received the required documents after I had called to follow up with them. On 24/07/24 VAP sent an email to the workshop requesting a report on the timing chain of which I rep**** to the email on 31/07/24 stating that I will cover the cost of the timing chain and that they can proceed to “verify” the rest of the claim. NB to note that for two weeks every time a follow up call was made by me, the consultants mentioned that that claim was in the verification stage. Today 05/08/24 I received an email saying that I requested for the entire claim to be withdrawn although it was highlighted that I would cover the cost of the timing chain repair in the email and stated that they should let me know when they plan on completing the other required work so I can arrange with my own private mechanic to repair the timing chain. The consultant today reports that the reason for the claim being rejected (although the email I received states that “I requested for the claim to be withdrawn”) and because I had claimed in under 3 months (of which I had requested for the phone call to be retrieved and was not). I requested to speak to the claims assessor who again was said to be “busy and will contact me later today”, the last time the excuse was that “he is on lunch” of which that has not been done. This process has been annoying to say the least. Absolutely disappointed with FFW. The communication is very very poor. As the customer, I had to continuously initiate contact and communication in order to find out how far along the claim was. The claims assessor would take +- 5 business days to re-request the same documents he required and had received.
1 reply
74 months ago
Rain network is trash!
I got my 4g/5g router a week into the lock down, for conference calls and online learning. Loool Rain never works and we find ourselves paying for something that's decorating my house and have to buy data to actually work! The speeds they claim are lies, internet connectivity is highly throttled, can't even load Google page yet we're paying. So to anyone who is even thinking of Rain... Good luck! Trust me you'll regret it.
0 replies
74 months ago
Rain Internet
Connectivity issues since having bought the device. Customer service practically nonexistent. They take your money but don't deliver. Telkom is much better. I am actually very disappointed with RainSA.
0 replies
Review Distribution
5 Star
1 (14.285714285714286%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (28.571428571428573%)
1 Star
4 (57.142857142857146%)