Danielle T

Complaint and Unprofessional Service

I bought a breast pump Black Friday which was on special at Baby City Tokai. I called them to make sure they had it before I headed over. Took me 40-50mins of calling them and wasting my airtime for them to inform me they didn't have it but I can come over to pay for the product and they will call me when they got it instore. Lucky my sister was close to the store because the store closed in 10mins. My husband collected the breast bump two weeks afterwards to find out it was the wrong one. I then went in myself and they apologies for not checking the product before they handed it over to my husband. I then asked them to please call me when the right one comes. One of the managers said I need to still keep the product and slice so I can exchange it when the right one comes and she would keep the same price. Another week past and they called me. My father went in as I had to tend to my baby, He called me saying they needed me to pay an extra R50. I refused and for 30mins had a disagreement with them as the manager told me I would just need to exchange the products and it would be for the black Friday special price. After 30mins of the manager lying to me, speaking down to me as If i was her child and was unprofessional (Bare in mind I called to my fathers phone and she was speaking from his phone then 20mins in I told her she is wasting his airtime and need to call me from the store number). She was rude to my father, husband and I. I have not set my feet back in that baby city again. I also paid the extra R50 as I was desperate for that breast pump. After the call I cried while holding my baby because it was overwhelming and I hated the way she spoke to me and how ************* the staff was.