Lungile X

Protea Metering nightmare

The worst metering company I have ever encountered. They always bill incorrectly and expect you to cover the cost. A month ago they had no explanation as to why I was billed incorrectly but had to pay over R1000 to get it rectified. This month I am disconnected again and I’m expected to pay over R2000 for their billing error. These amounts are excluding what you actually top up for your electricity usage which is very expensive as well. They are also very dismissive and rude when you call them for assistance. Poor customer service, no work ethic, no accountability, no assistance , just a nightmare to work with.