Sizwe N

BAD SERVICE AND ZERO COMMUNICATION SKILLS FROM RENAULT ZAMBEZI

I am very disconsolate and dejected about the Renault Zambezi service. My Renault Kiger Zen Life 2025 is just a year old and still under a 2-year warranty. It had an engine fault (12 January 2025), and it was taken to the nearest Renault dealership, which was the mediocre and feckless *********** Zambezi centre. It got stuck there from 12 January 2026 until today. I went there in person after two weeks, and they told me they are understaffed and they have a backlog. I mean, whose problem is that? They have a lot to learn from Renault Centurion in terms of communication and efficiency. Whenever I call them, they either do not pick up the calls or they say they are going to call me back, and they don't; it's one-way communication. From January to now, I have spent more than R5000 in the E-hailing transportation to get to work. I am really tired of chasing after these people. Renault will be phased out if they continue with their lackadaisical engines. How can you put such a small engine in a big structure like Kiger? BAD BAD BAD SERVICE YERR