THEMBEKILE M

Paid-Up Lime Loans Account Reinstated as Default – Unable to Apply for Credit

I am extremely frustrated and stressed due to ongoing issues with Lime Loans. I settled my Lime Loans account in full in November 2025. After settlement, the account was still reflecting as a default on my credit bureau. I called multiple times requesting that my credit profile be updated. I was then advised to log a formal dispute. I followed the process and had to wait three months for the investigation to be completed. In February 2026, I received confirmation from Experian that the dispute was resolved in my favour and that my credit report had been updated accordingly. Now, to my absolute shock, the same Lime Loans account has reappeared on my credit bureau as a default listing. This is severely affecting me — I am currently unable to apply for credit because of this incorrect listing. This situation is unacceptable. I have already gone through the dispute process once, waited months for correction, and received confirmation that the matter was resolved. I should not have to repeat this process again for the same paid-up account. I urgently request that Lime Loans: Immediately remove the incorrect default listing from all credit bureaus. Provide written confirmation that the account has been permanently corrected. Explain how this error occurred after the dispute was resolved in my favour. This ongoing issue is causing significant stress and negatively impacting my financial standing. I expect this matter to be resolved urgently. I look forward to immediate assistance.