MS
Mihle S
Active since Mar 2026
2
Reviews
0
Industries
Reviews
2 reviews1 month ago
Dishonest, and dont care for their customers !!
Don’t do it. Genuinely. If you are considering joining, I strongly suggest that you request to record your onboarding session because they will go back on everything they said. This has been the worst experience I’ve had with both the service providers and the management of this establishment. They are dishonest and completely *********** at their jobs. They failed, and I suspect on purpose, to clearly mention the actual cancellation terms to me. I joined last year specifically because they offered a month-to-month deal. This was reiterated multiple times during onboarding by Savannah, and it was also stated in one of my contracts that I only needed to give one month’s notice to cancel. However, there were two contracts. One clearly states one month’s notice, and another says three months. What they do NOT include in the three-month clause is that the customer will be required to pay the full gym fee for those next three months. When I spoke to the manager, Sebastian, on the phone, he admitted that other people have complained about the dishonest wording of the contract. He even said I was the first person to actually ask for the contract. I am not surprised, it is incredibly difficult to get hold of them, and even harder to get them to follow up on anything. When I was told I am obligated to pay the full gym fees for the next three months, I asked to be sent the contract. I had to call again seven days later to remind them to send it. When I called, Sebastian wasn’t in, and the person who answered said she would pass on the message. I then had to call again three hours later to ask if he was in. He was. Even my initial cancellation request required follow-ups. They are impossible to both work andt reason with. Sebastian was rude and kept going in circles repeating that “it’s policy”, a policy they failed to properly relay to me multiple times: once during physical onboarding when I signed, and again in the contract where the wording is vague and contradictory. He claimed that I was called the same day as my onboarding by Musia at 17:59, and that the terms and conditions were reiterated to me. That is not true. I have no record of such a call. Even he could not confidently confirm that those terms were actually explained. He didn’t care to prove or disprove anything. He didn’t care that there have been multiple complaints about this issue. I even suggested that perhaps they should revise the wording of the contract to be more explicit. There is nothing inherently wrong with having a three-month policy, but be clear about it. Be transparent. Anyone who actually cared about accountability would have taken that suggestion seriously and apologised for the confusion. Instead, he kept repeating that Savannah is no longer working there, which is completely irrelevant. It wasn’t just her. The omission happened throughout the entire onboarding process. I’m writing this because I am regretful and shocked by the lack of accountability and manipulation that I endured. If they are this difficult to deal with over something as basic as cancellation terms, I can only imagine how they operate in other areas. Proceed with caution.
0 replies
1 month ago
Dishonest, and dont care for their customers !!
Don’t do it. Genuinely. If you are considering joining, I strongly suggest that you request to record your onboarding session because they will go back on everything they said. This has been the worst experience I’ve had with both the service providers and the management of this establishment. They are dishonest and completely *********** at their jobs. They failed, and I suspect on purpose, to clearly mention the actual cancellation terms to me. I joined last year specifically because they offered a month-to-month deal. This was reiterated multiple times during onboarding by Savannah, and it was also stated in one of my contracts that I only needed to give one month’s notice to cancel. However, there were two contracts. One clearly states one month’s notice, and another says three months. What they do NOT include in the three-month clause is that the customer will be required to pay the full gym fee for those next three months. When I spoke to the manager, Sebastian, on the phone, he admitted that other people have complained about the dishonest wording of the contract. He even said I was the first person to actually ask for the contract. I am not surprised, it is incredibly difficult to get hold of them, and even harder to get them to follow up on anything. When I was told I am obligated to pay the full gym fees for the next three months, I asked to be sent the contract. I had to call again seven days later to remind them to send it. When I called, Sebastian wasn’t in, and the person who answered said she would pass on the message. I then had to call again three hours later to ask if he was in. He was. Even my initial cancellation request required follow-ups. They are impossible to both work andt reason with. Sebastian was rude and kept going in circles repeating that “it’s policy”, a policy they failed to properly relay to me multiple times: once during physical onboarding when I signed, and again in the contract where the wording is vague and contradictory. He claimed that I was called the same day as my onboarding by Musia at 17:59, and that the terms and conditions were reiterated to me. That is not true. I have no record of such a call. Even he could not confidently confirm that those terms were actually explained. He didn’t care to prove or disprove anything. He didn’t care that there have been multiple complaints about this issue. I even suggested that perhaps they should revise the wording of the contract to be more explicit. There is nothing inherently wrong with having a three-month policy, but be clear about it. Be transparent. Anyone who actually cared about accountability would have taken that suggestion seriously and apologised for the confusion. Instead, he kept repeating that Savannah is no longer working there, which is completely irrelevant. It wasn’t just her. The omission happened throughout the entire onboarding process. I’m writing this because I am regretful and shocked by the lack of accountability and manipulation that I endured. If they are this difficult to deal with over something as basic as cancellation terms, I can only imagine how they operate in other areas. Proceed with caution.
0 replies
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2 Star
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1 Star
2 (100%)