Mlindeli S

Transunion Unathorised Debit order

I am writing to formally raise a complaint regarding unauthorised deductions made by TransUnion from my account. Since 2021, TransUnion has been deducting R99 every month without my consent or approval. At no point did I agree to the “evergreen contract” that TransUnion claims I am bound to. I have never signed, accepted, or authorised such an agreement. I have repeatedly contacted TransUnion to dispute these deductions. Each time, I am promised a call-back or a resolution, but no one has ever returned my calls or resolved the matter. This ongoing lack of accountability has caused significant frustration and financial harm. It is extremely concerning that a company entrusted with protecting consumers’ financial information and safeguarding their interests is behaving in a manner that resembles the very ***** they are meant to prevent. Deducting money from a consumer’s account without consent is unacceptable, *********, and a clear violation of consumer rights. It is no different from the unauthorised debit orders executed by *****ulent companies that exploit South Africans daily. TransUnion’s conduct in this matter is not only disappointing — it constitutes *****ulent behaviour. I expect this issue to be investigated urgently, the unauthorised account to be cancelled immediately, and all funds deducted without my consent since 2021 to be refunded.