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princess M
Active since Mar 2026
2
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2 reviews1 month ago
Complaint regarding eSIM activation and ****ming customers
I am writing to formally raise a complaint regarding my recent experience with the eSIM activation process via your mobile application and at the Maponya Mall branch. I attempted to activate an eSIM using the Vodacom app, as instructed. However, upon receiving the QR code, I was informed that it was invalid. I was then advised to visit a Vodacom store to complete the process. At the Maponya Mall branch, I was required to pay an additional R25 for a new eSIM activation. This was frustrating, as I had already attempted to complete the process through your official platform. This effectively made my initial effort on the app a waste of time and caused unnecessary inconvenience. Additionally, the service I received at the branch was not satisfactory. The consultant initially attempted to send me away instead of assisting me. I had to insist on contacting the call centre myself due to the lack of support. It was only after I mentioned HelloPeter that I was eventually assisted. This experience was disappointing and not in line with the level of service I expected from Vodacom. I would like clarity on the following: Why the QR code issued through the app was invalid Why customers are required to pay again when the initial process fails due to system issues What measures Vodacom is taking to prevent this from happening to other customers I request a refund of the additional R25 charged, as well as an explanation and assurance that this issue will be resolved. I look forward to your prompt response.
53 replies
1 month ago
ADT’s Negligence Cost Us
I am writing to lodge a serious formal complaint regarding ADT’s shocking negligence, failure to respond to a legitimate security concern, and overall poor service — all of which directly resulted in our business being ****** twice and losing approximately R90 000 worth of stock. On the 1st of March, we contacted ADT to report suspicious individuals lingering outside our business premises. We clearly explained that we suspected these individuals were planning something, even though we could not yet confirm it. We asked ADT to please keep an eye on the area and increase patrols until we were certain there was no threat. ADT’s response was unbelievable. Your operator told us that ADT “does not deal with suspicion” and therefore could not assist. This alone is shocking for a company that claims to prevent crime and protect communities. Just two days later, on the 3rd of March at around 01:00 AM, our business was ******. The alarm went off the moment the ********s entered, which scared them away at first. However, when the ADT responder arrived, he did not even bother to check the premises. CCTV footage clearly shows that our outside door had been tampered with — something he would have easily noticed if he wasn’t sitting in his car on his phone, passing by as if he was not even on duty. Because ADT failed to inspect the premises properly, the ********s once again took advantage of this negligence. Knowing there was no real monitoring or patrolling, they returned shortly afterward and stole products worth ±R100 000 without any difficulty. At this point, we see absolutely no point in having this security company, especially in Soweto where crime happens at any time and vigilance is critical. What is even more disturbing is that after losing so much stock, the only response we received from ADT was “sorry.” Even now, your team is still not performing proper checks or monitoring the premises. This level of neglect is not only unprofessional — it is dangerous. We demand the following: 1. A full investigation into the call centre agent who dismissed our warning about suspicious individuals. 2. An investigation into the responder who failed to conduct a site check on 3 March. 3. The complete incident report for that night, including response times and actions taken. 4. A written explanation of ADT’s policy regarding suspicious activity reports. 5. Assurance of corrective action and accountability. 6. A formal written response from ADT management. Your negligence enabled ********s to return and execute a major *******. This could have been prevented had our initial warning been taken seriously or had the premises been checked properly. We expect urgent and meaningful action from ADT.
53 replies
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