Tebogo M

BAD, unprofessional drivers

I am writing in great disappointment and appalled by the way the service recently experienced by the FedEx courier driver. At first the communication and confirmation received was for 26 February to courier my daughter's study material. I made proper arrangements for the said date, only to be called by your unprofessional, very rude driver with lack of decorum on 24 February, leaving a one liner message to my child, saying they have been at the gate while we were not even expecting him. Then I picked my own phone to call (much to a shocker a courier service that does not make courtesy calls). Your employee who did not even pick up my calls after few attempts, when I eventually found him, he rudely said he had driven to another area he had no time to wait (while it was not even an arranged date for delivery). We had a bit of an exchange at how he was speaking, no professionalism at all, he was such in a hurry like I was at his mercy. I could only end the call by proving it was not a delivery date. Otherwise FEDEX would have cost my child's study experience an extra R38 000 of tuition fees, all because her material almost got lost. Then on the day of delivery (26/02/2026), the driver Cyril Josh, drives in waits by the gate like a man picking up his date, he hoots several times like a getaway car at a crime scene. No calling (still wondering about FedEx and company phones), no sms, no stepping out of the car to ensure if there is anyone. My mom went out to check, uncertain if it is even safe, then Cyril could only pass on the parcel from his car and made her sign without any care. My brother had to even give me a call in a livid state and appalled at the level of service from FedEx. This level of poor service could pose risks for ******** activities; and this could cost us unnecessary tuition fees, should we lose study materials(it bears so much cost and emotional strain). It is rather disappointing and emotionally straining that MANCOSA entrusted your service to deliver safely and efficiently for its students. I am still going to even raise it with the institution as a current student and a parent of a new student at the institution.