Cornelia C

I HAVE BEEN ****** BY GOLDWAGEN

I have been ****** by Goldwagen, I bought a power steering pump for my Vw jetta 3 on the 3rd of february 2026 and on the same day i took it to my machanic for installation, i did not even reached home when i heard a ticking sound coming from the pump. I took it back to the Goldwagen branch for a claim,they sended it for testing and my claim was rejected with a whole list of reasons that does not even add up. Scouring marks which any new pump will have when operating and on the pictures it looks even worse than the actual inside looks like. Pump was not properly primed before instalation, the pump run dry during operation, oil contaminated and the list goes on, im sure scouring and contact marks can make a ticking sound. It is clearly the valve inside from manufacture fauld. My point is do you think a machanic running a business that is his bread a butter can mess up a customers new pump by not priming a pump and not putting fluid and not bleed a system after instalation? And do you think that he will mess up a job if he wants a bussness to run? I am so disappointed in goldwagen products i would not advice people to buy parts from them, it will not last long and they will not even refund you they blame the customer/machanic. It feels like i handed them money for free after im at a loss paying for labour and buy a pump then making a plan get my car running again so that i can go to work a earn a salary. You should be ashamed about your poor products.