Vicky H

Most unreliable Panelbeater in Pretoria DO NOT EVER TAKE YOUR VEHICLE TO JOCK'S AUTOBODY!

Most unreliable Panelbeater in Pretoria DO NOT EVER TAKE YOUR VEHICLE TO JOCK'S AUTOBODY! Our vehicle was unfortunately struck by the hail strom, last year Nov 2025. It's a brand new Chery Tigo - it was not even 2 months old. Luckily it was insured right away. We decided to first go on our planned vacation during December. The was claim logged with our Insurance and a Assessor only reached out mid-January 2026. Then Panelbeate appointed was Jocks Autobody in Pretoria West. When my husband took our vehicle to them to start with repairs, he was advised that the repairs should take 10-15 days. We were fine with that. After 15 days, on the 13th of January we enquired about the repairs and when we can get our vehicle back. They said they were still busy. On 19 January, we enquired again, no feedback on their absolutely useless WhatsApp nr. So, my husband went there the next day, only to find as much as +/- 20 dents removed (remember the whole car was struck by hail). He also found that the roof was totally removed and just hanged there on a thread on the car seats inside the car! The windscreen - thank you CHERY for your very strong and durable windscreens, the hail did NO DAMAGE to the screen, but Jocks Autobody cracked the windscreen - how? Nobody knows! I calles the shop, they drop the phone while you are pooring your heart out about their very poor, unreliable and unprofessional service - when you phone again, they don't answer. I used another number of mine, they answered and it was as if it was a laughable joke! Even the Manager dropped the phone in my ear when I asked for feedback and why it's taking so long. It's now 04.03.2025 - they still have my car! My broker reached out, my insurance reached out, Cherry themselves went there, it's like they DON'T CARE.  52 DAYS!!! They have no remourse, I pay my monthly instalment to my Insurance and Auto Traders on time for a vehicle I am not even driving... According to inspectors and Cherry investigators, when they went to Jocks, the vehicle was in NO STATE to be released! Jocks wanted to release, said all is done... but there were so many flaws - a brand new car, torn apart, panelbeated like a ******s behind? I  STRONGLY suggest that Momentum Insurance and Cherry themselves make sure that Jock does not have a badge to repair Cherry vehicles. I am heartbroken - this might be stupid to some, but this is our first ever brand new vehicle and I am absolutely frightened and anxious to get my car back, because they - JOCKS, are not qualified or professional Panelbeaters! How will my car look after 52 days??