Morena M

DO NOT TAKE YOUR CAR HERE

I had a very frustrating experience with Car Service City and feel compelled to warn other customers about what happened to me. In late January, I took my car in for a minor service and also to fix an issue where smoke was coming from the engine. After inspecting the car, they sent me a list of recommended work. I specifically asked them which repair would solve the smoking issue, and they told me that replacing the tappet cover and gasket would fix it. Based on their professional advice, I paid for that repair. However, the very next day after collecting my car, the engine was still smoking exactly as before. When I contacted them, they told me it would take about 3 days for the smoke to clear because there might still be oil in the exhaust system. I accepted that explanation. After four days, the smoke was still there. When I raised the issue again, I was then told it could take up to three weeks. Now we are in week four, and the car is still smoking whenever I stop at a red light or reach my destination. I took the car back in this morning and made it clear that I would not be paying for additional work, since the original problem they claimed to fix was never resolved. Despite this, I later received a message saying they want to charge me an inspection fee and that the smoking is now supposedly caused by a leaking pipe from the steering rack dripping onto the exhaust. My questions were simple: 1. If this was the real cause, why was it not picked up during the original inspection? 2. How can it suddenly be a “new issue” when the car never stopped smoking even the day after the initial repair? Instead of addressing these questions, head office called me and attempted to pressure me into paying the inspection fee. From my experience, this raises serious concerns about the quality of their diagnostics and their business practices. I paid for a repair that was confidently presented as the solution to my problem, yet the issue was never fixed, and now I’m being asked to pay more for something they failed to diagnose the first time. Customers should be very cautious.