KK
Karine K
Active since Mar 2026
2
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2 reviews1 month ago
Afrihost : don’t go there.
Today exactly 1 month without internet/wifi. Two weeks ago they finally ( after 2 days of waiting ) collected our TP link device for examination. ( it is still under warranty). Saturday March 14, i received an sms message from dpd laser telling me the “ parcel of Afrihost “ would be delivered. Again, like the other times, the address was totally wrong. I tried to correct the address. And asked them to call me. We waited all day at home. Nobody showed up. This morning March 16, again an sms from dpd laser. Again wrong address. I again contacted them AND Afrihost. Explaining again our address, explaining how to find us. Giving details from google maps. We live near the N2 so not in a remoted area. But we live in an estate so i gave details about how to enter the estate. This afternoon we received email from Afrihost, asking if we were okay!!! And asking if they had the correct address. Needless to say the address was totally incorrect. I don’t know how they do it? Do they specialise in not reading what you send them, and sent them before, again and again? Needless to say again a day has passed - for me at home, waiting to open the gate for the delivery - only to see no parcel was delivered. And i wrote to Afrihost no parcel was delivered but they did not respond anymore. I am a client since October. From day 1 there were problems. I don’t understand how they can continue to exist like this. In my working career i handled financial and economical juridical problems . I can honestly say, if one company would react and work like that in Europe, they would not exist one day longer. It is really outrageous and scandalous. They take your money each month… and more. They give no service whatsoever if you have problems.
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1 month ago
They give their clients the worst service in the world.
17 February we came home from a short trip and our internet was down. We contacted the chat of Afrihost. They could not help us but gave us a number of the helpdesk. During a couple of days we tried everything they suggested. Hours and hours of mobile voice and mobile data sending again and again the pictures of the routers. Finally we consulted an IT specialist. He said he thought the TP link device didn’t recognise the signal of the router. Because before everything was okay he thought the TP link device didn’t work anymore. We communicated this to Afrihost and they said it would be better then to return the 5 months old device for examination. As it was still under warranty. I saw they withdrawed 249 Rand from my account as “ delivery costs “. And of course my montly sum for internet. The agreement to collect the device for examination was on 23 February. Later they send in a mail collection was expected monday 2 or Tuesday 3 March. Tuesday 3 March someone contacted me and said collection would be Wednesday between 11 am and 1 pm. It is now nearly 6 pm. No collection. I contacted Afrihost by chat. 3 times today. 3 times another person. 3 times i explained. 3 times they said they don’t know why they didn’t collect the device. We are now 16 days without internet. Mobile data are costing me a lot and Afrihost keeps on saying when you call them they will do everything to give their clients the best service in the world.
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