Farahnaaz E

Urgent: Deregistration Confirmation and Debit Order Cancellation

Dear UCT Online High School Support Team, I am writing to request urgent assistance regarding my son's deregistration and the continued billing on my account. On 12 January, the first day of the academic year, my son attended one online class and immediately felt that the program was not suitable for him. On the same day, I began the process of deregistering him from the school. After taking some time to locate the correct process, I submitted the deregistration request on 12 January and followed up with additional emails to ensure the request was received. I understand that I may reasonably be liable for one month’s fee, and I am willing to accept responsibility for that if required. However, I do not understand why I am being held responsible for three months of payments, despite having submitted the deregistration request on the very first day. I have also attempted to resolve this matter through WhatsApp support, but unfortunately there appears to be no direct contact number, and my emails have not received a response. It has been very difficult to get assistance or speak to someone directly regarding this issue. I kindly request the following: Confirmation that my son has been deregistered from the school A review and correction of the billing on my account Immediate cancellation of the debit order linked to my account to prevent any further deductions Please note that I do not authorize any further debit orders from my account, as I formally requested deregistration on 12 January. Your urgent assistance in resolving this matter would be greatly appreciated, as I am currently in a difficult financial position and cannot afford to be held liable for charges beyond the initial month. Thank you for your time and understanding. I look forward to your prompt response. Kind regards, Farahnaaz Emeran