EEN M

unfortunately what started as a smooth buying process quickly turned into one of the worst purchasing experiences I have ever had

Review of Motus Ford Kempton Park I purchased a vehicle from Motus Ford Kempton Park on 23 December 2025, and unfortunately what started as a smooth buying process quickly turned into one of the worst purchasing experiences I have ever had. Before the sale was finalized, everything went smoothly. The application process was quick and the dealership staff were very helpful. However, once the vehicle was delivered, things started to go wrong. The car had 44,400 km on the clock and was due for a service within the next 600 km. As a *first-time car buyer, I trusted that everything with the vehicle had been handled properly. Shortly after receiving the car, the **engine warning light appeared**. I contacted the salesperson, who advised me to take the car to my nearest Hyundai Roodepoort dealership for the scheduled service. When I arrived there, they refused to service the vehicle because the service records showed that the previous services were done privately and were not properly registered on the official Hyundai system. When I reported this issue to the dealership, they asked me to bring the car back to Kempton Park. I did so, expecting the problem to be resolved. Instead, I was sent from pillar to post for nearly two weeks. Eventually they said they would take the vehicle to another Hyundai dealership next to them, but when I got the car back, the engine warning light was still on, which made me question whether the service had actually been done properly. Another major issue is the vehicle license disk. When I bought the car, the license disk was due to expire on 31 January 2026, and the dealership promised they would renew it for me. Since then, I have been following up almost every week, but I keep getting the same response with no results. It is now March, and the license disk has still not been renewed. Because of this, I cannot legally drive the car, which defeats the whole purpose of buying it. I have been forced to use public transport to get to work, which is both inconvenient and unsafe. My daily commute requires multiple connections, making the journey long and stressful. This situation has affected my personal life as well. My mother’s birthday is on 8 March, and I had planned to visit her, but because the vehicle does not have a valid license disk, I can not even drive home to see her. Driving the car without a license disk would mean breaking the law and risking fines, which I am not willing to do. At one point I even considered returning the vehicle, and the dealership said I could bring it back. However, when I asked how I was supposed to drive the car back without a license disk, they promised to prepare a temporary permit. Unfortunately, to this day, that has still not been done. Overall, I feel that the dealership only cared about making the sale. Once the deal was completed, the level of assistance and accountability dropped significantly. As a customer, I expected support, transparency, and proper follow-through on promises, but that has not been my experience. I sincerely hope my situation gets resolved soon. Based on my experience, I would advise potential buyers to be extremely cautious when purchasing a vehicle from this dealership.