MF
Motus Ford Kempton Park
Claimed Business
MF
Motus Ford Kempton Park
Claimed Business
5 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
#44Ranked In Automotive
-100 NPSUnlikely
Ranking
#44
in Automotive
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.2|5 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(33.3%)
1(66.7%)
5(0%)
4(0%)
3(0%)
2(33.3%)
1(66.7%)
Recent reviews (5)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceEM
EEN M
1 reviews | Active since Jan 2020
5 Mar 2026, 17:08
unfortunately what started as a smooth buying process quickly turned into one of the worst purchasing experiences I have ever had
Review of Motus Ford Kempton Park I purchased a vehicle from Motus Ford Kempton Park on 23 December 2025, and unfortunately what started as a smooth buying process quickly turned into one of the worst purchasing experiences I have ever had. Before the sale was finalized, everything went smoothly. The application process was quick and the dealership staff were very helpful. However, once the vehicle was delivered, things started to go wrong. The car had 44,400 km on the clock and was due for a service within the next 600 km. As a *first-time car buyer, I trusted that everything with the vehicle had been handled properly. Shortly after receiving the car, the **engine warning light appeared**. I contacted the salesperson, who advised me to take the car to my nearest Hyundai Roodepoort dealership for the scheduled service. When I arrived there, they refused to service the vehicle because the service records showed that the previous services were done privately and were not properly registered on the official Hyundai system. When I reported this issue to the dealership, they asked me to bring the car back to Kempton Park. I did so, expecting the problem to be resolved. Instead, I was sent from pillar to post for nearly two weeks. Eventually they said they would take the vehicle to another Hyundai dealership next to them, but when I got the car back, the engine warning light was still on, which made me question whether the service had actually been done properly. Another major issue is the vehicle license disk. When I bought the car, the license disk was due to expire on 31 January 2026, and the dealership promised they would renew it for me. Since then, I have been following up almost every week, but I keep getting the same response with no results. It is now March, and the license disk has still not been renewed. Because of this, I cannot legally drive the car, which defeats the whole purpose of buying it. I have been forced to use public transport to get to work, which is both inconvenient and unsafe. My daily commute requires multiple connections, making the journey long and stressful. This situation has affected my personal life as well. My mother’s birthday is on 8 March, and I had planned to visit her, but because the vehicle does not have a valid license disk, I can not even drive home to see her. Driving the car without a license disk would mean breaking the law and risking fines, which I am not willing to do. At one point I even considered returning the vehicle, and the dealership said I could bring it back. However, when I asked how I was supposed to drive the car back without a license disk, they promised to prepare a temporary permit. Unfortunately, to this day, that has still not been done. Overall, I feel that the dealership only cared about making the sale. Once the deal was completed, the level of assistance and accountability dropped significantly. As a customer, I expected support, transparency, and proper follow-through on promises, but that has not been my experience. I sincerely hope my situation gets resolved soon. Based on my experience, I would advise potential buyers to be extremely cautious when purchasing a vehicle from this dealership.
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EEN M
1 reviews | Active since Jan 2020
5 Mar 2026, 17:08
unfortunately what started as a smooth buying process quickly turned into one of the worst purchasing experiences I have ever had
Review of Motus Ford Kempton Park I purchased a vehicle from Motus Ford Kempton Park on 23 December 2025, and unfortunately what started as a smooth buying process quickly turned into one of the worst purchasing experiences I have ever had. Before the sale was finalized, everything went smoothly. The application process was quick and the dealership staff were very helpful. However, once the vehicle was delivered, things started to go wrong. The car had 44,400 km on the clock and was due for a service within the next 600 km. As a *first-time car buyer, I trusted that everything with the vehicle had been handled properly. Shortly after receiving the car, the **engine warning light appeared**. I contacted the salesperson, who advised me to take the car to my nearest Hyundai Roodepoort dealership for the scheduled service. When I arrived there, they refused to service the vehicle because the service records showed that the previous services were done privately and were not properly registered on the official Hyundai system. When I reported this issue to the dealership, they asked me to bring the car back to Kempton Park. I did so, expecting the problem to be resolved. Instead, I was sent from pillar to post for nearly two weeks. Eventually they said they would take the vehicle to another Hyundai dealership next to them, but when I got the car back, the engine warning light was still on, which made me question whether the service had actually been done properly. Another major issue is the vehicle license disk. When I bought the car, the license disk was due to expire on 31 January 2026, and the dealership promised they would renew it for me. Since then, I have been following up almost every week, but I keep getting the same response with no results. It is now March, and the license disk has still not been renewed. Because of this, I cannot legally drive the car, which defeats the whole purpose of buying it. I have been forced to use public transport to get to work, which is both inconvenient and unsafe. My daily commute requires multiple connections, making the journey long and stressful. This situation has affected my personal life as well. My mother’s birthday is on 8 March, and I had planned to visit her, but because the vehicle does not have a valid license disk, I can not even drive home to see her. Driving the car without a license disk would mean breaking the law and risking fines, which I am not willing to do. At one point I even considered returning the vehicle, and the dealership said I could bring it back. However, when I asked how I was supposed to drive the car back without a license disk, they promised to prepare a temporary permit. Unfortunately, to this day, that has still not been done. Overall, I feel that the dealership only cared about making the sale. Once the deal was completed, the level of assistance and accountability dropped significantly. As a customer, I expected support, transparency, and proper follow-through on promises, but that has not been my experience. I sincerely hope my situation gets resolved soon. Based on my experience, I would advise potential buyers to be extremely cautious when purchasing a vehicle from this dealership.
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Louis N
1 reviews | Active since Jan 2020
12 Feb 2026, 08:54
Poor service
My vehicle has been at Motus Ford for three weeks just for a service and to replace a turbo. Every time there is an excuse. I tired of waiting with little or no feedback. I must phone them all the time, and their answer is vague with no definite time frame.
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Louis N
1 reviews | Active since Jan 2020
12 Feb 2026, 08:54
Poor service
My vehicle has been at Motus Ford for three weeks just for a service and to replace a turbo. Every time there is an excuse. I tired of waiting with little or no feedback. I must phone them all the time, and their answer is vague with no definite time frame.
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Quintin Jansen van Rensburg
1 reviews | Active since Jan 2020
11 Nov 2025, 14:24
Ford Ranger most unreliable vehicle
My 2023 Ford Ranger V6 has been the most unreliable vehicle I’ve ever owned. It’s spent more time at the dealership than in my garage. Now Ford insists I must buy a new battery from them for — even though the old one was working perfectly — simply because the car is under warranty. They can’t even confirm the new battery will solve the problem. This kind of service and inflated pricing is unacceptable. I expected reliability from Ford, not endless frustration and added costs.
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Quintin Jansen van Rensburg
1 reviews | Active since Jan 2020
11 Nov 2025, 14:24
Ford Ranger most unreliable vehicle
My 2023 Ford Ranger V6 has been the most unreliable vehicle I’ve ever owned. It’s spent more time at the dealership than in my garage. Now Ford insists I must buy a new battery from them for — even though the old one was working perfectly — simply because the car is under warranty. They can’t even confirm the new battery will solve the problem. This kind of service and inflated pricing is unacceptable. I expected reliability from Ford, not endless frustration and added costs.
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Vincent T
1 reviews | Active since Jan 2020
22 May 2025, 10:58
Absolutely appalling service and a dangerous vehicle: A Ford Motus Kempton Park ordeal
I am writing to express my extreme dissatisfaction and concern regarding the service received from Ford Motus Kempton Park, specifically concerning a vehicle purchased that has proven to be nothing short of a nightmare. My experience, overseen by Manager Andre Oosthuizen and Sales Agent Marc Swart, has been characterized by chronic unaddressed defects, shocking communication breakdowns, and a complete disregard for my safety and my right to a roadworthy vehicle. Even after escalating to Ford South Africa, the problems have persisted, highlighting a severe lack of commitment to customer service and product quality. Since collecting the vehicle on October 17th, a cascade of issues has unfolded. Within days, a rear outlet socket and another item were reported as found in the vehicle. While a battery fault on October 31st was repaired and refunded, and a defective right CV was repaired on December 6th for R2700, the critical problem of car registration remained unresolved. Despite providing proof of my GP address on December 13th, Marc repeatedly insisted registration couldn't be done due to my location in Mpumalanga, leading to my license disc expiring on December 31st. Beyond registration, a torn driver's seat was reported on December 9th but never addressed. The situation escalated dramatically in January. On January 10th, after Marc claimed I owed fees at the traffic department, an alignment revealed all four tires were chemically worn and dangerous, necessitating a costly R11,205.02 replacement on January 17th. Despite this grave safety concern, Andre and Marc provided little assistance. When I sent the car for roadworthy on January 16th (at my own expense), only one minor repair was completed; the outlet socket remained broken, and Marc dismissed the torn seat. Crucially, during this trip, a service engine light and transmission fault appeared. Marc brushed this off as "nothing serious," despite its clear implications. Repeated attempts to get feedback from Marc on these defects and the license disc on January 23rd and 24th went unanswered. Adding to the frustration, Ford South Africa indicated they can only intervene for vehicles under 72,000km, severely limiting their ability to assist. However, Manager Andre Oosthuizen did eventually refer the vehicle to another manager, Pouche, who correctly identified the service engine and transmission issues as stemming from the turbocharger. While the turbo repairs resolved that specific fault, a new suspension noise immediately emerged. This new issue was reported to Marc, who again failed to reply. When escalated to Andre, he suggested sending the car to Ford Witbank. Their assessment noted a loose bolt but required further strip and quote for R6,500. Shockingly, Andre then stated I would be responsible for this cost, alleging no fault was noted by their driver and suggesting I might have hit a pothole—a claim completely inconsistent with the new noise appearing directly after their previous repairs. Ford Motus Kempton Park's customer service clearly lacks the value expected from a Ford dealership. Their inability, or unwillingness, to properly address long-standing issues, coupled with Ford SA's restrictive intervention policy, demonstrates a severe failure in after-sales support. I am utterly unhappy with their service and will not recommend them to anyone. This has been an incredibly stressful and costly ordeal, and I expect a prompt and comprehensive resolution to these serious concerns, including a full refund for this problematic vehicle or an exchange for a truly roadworthy alternative, with all my incurred costs covered.
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Vincent T
1 reviews | Active since Jan 2020
22 May 2025, 10:58
Absolutely appalling service and a dangerous vehicle: A Ford Motus Kempton Park ordeal
I am writing to express my extreme dissatisfaction and concern regarding the service received from Ford Motus Kempton Park, specifically concerning a vehicle purchased that has proven to be nothing short of a nightmare. My experience, overseen by Manager Andre Oosthuizen and Sales Agent Marc Swart, has been characterized by chronic unaddressed defects, shocking communication breakdowns, and a complete disregard for my safety and my right to a roadworthy vehicle. Even after escalating to Ford South Africa, the problems have persisted, highlighting a severe lack of commitment to customer service and product quality. Since collecting the vehicle on October 17th, a cascade of issues has unfolded. Within days, a rear outlet socket and another item were reported as found in the vehicle. While a battery fault on October 31st was repaired and refunded, and a defective right CV was repaired on December 6th for R2700, the critical problem of car registration remained unresolved. Despite providing proof of my GP address on December 13th, Marc repeatedly insisted registration couldn't be done due to my location in Mpumalanga, leading to my license disc expiring on December 31st. Beyond registration, a torn driver's seat was reported on December 9th but never addressed. The situation escalated dramatically in January. On January 10th, after Marc claimed I owed fees at the traffic department, an alignment revealed all four tires were chemically worn and dangerous, necessitating a costly R11,205.02 replacement on January 17th. Despite this grave safety concern, Andre and Marc provided little assistance. When I sent the car for roadworthy on January 16th (at my own expense), only one minor repair was completed; the outlet socket remained broken, and Marc dismissed the torn seat. Crucially, during this trip, a service engine light and transmission fault appeared. Marc brushed this off as "nothing serious," despite its clear implications. Repeated attempts to get feedback from Marc on these defects and the license disc on January 23rd and 24th went unanswered. Adding to the frustration, Ford South Africa indicated they can only intervene for vehicles under 72,000km, severely limiting their ability to assist. However, Manager Andre Oosthuizen did eventually refer the vehicle to another manager, Pouche, who correctly identified the service engine and transmission issues as stemming from the turbocharger. While the turbo repairs resolved that specific fault, a new suspension noise immediately emerged. This new issue was reported to Marc, who again failed to reply. When escalated to Andre, he suggested sending the car to Ford Witbank. Their assessment noted a loose bolt but required further strip and quote for R6,500. Shockingly, Andre then stated I would be responsible for this cost, alleging no fault was noted by their driver and suggesting I might have hit a pothole—a claim completely inconsistent with the new noise appearing directly after their previous repairs. Ford Motus Kempton Park's customer service clearly lacks the value expected from a Ford dealership. Their inability, or unwillingness, to properly address long-standing issues, coupled with Ford SA's restrictive intervention policy, demonstrates a severe failure in after-sales support. I am utterly unhappy with their service and will not recommend them to anyone. This has been an incredibly stressful and costly ordeal, and I expect a prompt and comprehensive resolution to these serious concerns, including a full refund for this problematic vehicle or an exchange for a truly roadworthy alternative, with all my incurred costs covered.
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Suné Paeschel
1 reviews | Active since Jan 2020
15 May 2025, 10:29
DO NOT RECOMMEND!
Very disappointing experience! This was by far the worst experience I’ve had. The team was extremely unprofessional, and the Finance & Insurance (F&I) representative was particularly rude—acting as though she was doing me a favor rather than providing a service. Despite clearly instructing her not to, she added additional products to the contract. Shockingly, my electronic signature appeared on a document I was never shown or approved. I would not recommend this business to anyone.
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Suné Paeschel
1 reviews | Active since Jan 2020
15 May 2025, 10:29
DO NOT RECOMMEND!
Very disappointing experience! This was by far the worst experience I’ve had. The team was extremely unprofessional, and the Finance & Insurance (F&I) representative was particularly rude—acting as though she was doing me a favor rather than providing a service. Despite clearly instructing her not to, she added additional products to the contract. Shockingly, my electronic signature appeared on a document I was never shown or approved. I would not recommend this business to anyone.
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Henry S
1 reviews | Active since Jan 2020
9 Oct 2024, 14:54
NEVER BUY A CAR FROM FORD KEMPTON PARK!
This is unacceptable, i bought cara little over a year and now that I am trying to sell it some information has come to the service. For one the fact that the car was in a accident, and even though it was not a major accident they **** to me after I asked if the car was in a accident. Secondly, they advertised the car as a full history with a spare key, did I get that, NO. After endless conversation with them about this they stopped answering my calls. And I decided to brush it off cause I don't like fighting. Another thing is when I went to fetch the car the car yelled at me, cause they broke the bonnet klip, I refused to leave as this could have been a major problem and they took it to mercedes to fix and I had to drive my old car for a wile longer. The bonnet still has problems and was not fixed properly. Not only is this false advertising it's ***** as they helped me get the car financed after it was in a accident. Now that I am trying to sell it wheely doesn't want to buy the car cause of the body work and I'm loosing a 110 thousand rand on the car. This might just be my luck but I'm really aggravated because now I have to buy a cheaper car Than I wanted to because of all this. In conclusion ford kempton park has horrible service and are money hungry liers and I will not suggest buying a car there especially a second hand one
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Henry S
1 reviews | Active since Jan 2020
9 Oct 2024, 14:54
NEVER BUY A CAR FROM FORD KEMPTON PARK!
This is unacceptable, i bought cara little over a year and now that I am trying to sell it some information has come to the service. For one the fact that the car was in a accident, and even though it was not a major accident they **** to me after I asked if the car was in a accident. Secondly, they advertised the car as a full history with a spare key, did I get that, NO. After endless conversation with them about this they stopped answering my calls. And I decided to brush it off cause I don't like fighting. Another thing is when I went to fetch the car the car yelled at me, cause they broke the bonnet klip, I refused to leave as this could have been a major problem and they took it to mercedes to fix and I had to drive my old car for a wile longer. The bonnet still has problems and was not fixed properly. Not only is this false advertising it's ***** as they helped me get the car financed after it was in a accident. Now that I am trying to sell it wheely doesn't want to buy the car cause of the body work and I'm loosing a 110 thousand rand on the car. This might just be my luck but I'm really aggravated because now I have to buy a cheaper car Than I wanted to because of all this. In conclusion ford kempton park has horrible service and are money hungry liers and I will not suggest buying a car there especially a second hand one
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Rachel E
1 reviews | Active since Jan 2020
24 Apr 2024, 09:37
Motus Ford Kempton Park - Unacceptable Service / Incompetency.
In October 2023 we sent a bakkie to them for a full assessment. I explained to them that a warning light comes on and then the vehicle goes into limp mode and sometime cut out. I ask them to check this warning light. After about a week, I was told that we have to replace the engine, which we did in good faith. R88000.00 (excl) More than a month later we received the vehicle back and within a week of driving the vehicle we experienced the exact same problem. Warning light comes on, vehicle goes into limp mode. We sent the vehicle back and after they "tested" it by driving it around town, they told us that the vehicle never went into limp mode and that the light never came on. They requested to keep the vehicle so that the service manager can drive it to work and back to see if the warning light will come on. After another week they told us that the fuel injection pump must be replaced. Another R20027(excl) and another week in the workshop. Vehicle was returned to us and on the first long distance trip the exact same problem surfaced again. Warning light came on, vehicle went into limp mode and engine cut out. When the driver got the vehicle started, he drove it right back to Motus Ford Kempton Park. After another 2 weeks of "fault finding" they told us they checked everything, the wiring harness from front to back and they cannot find the issue. They wanted to test the fuel and wanted us to pay R1500.00 to send a fuels sample to Wear Check, which I refused. I have 15 other bakkies, all of them refuel at the same diesel depo, GP Fuels, and NONE of the other vehicles have issues, so it cannot be the fuel. One of our mechanics told them to look at the low pressure pump inside the fuel tank, the did not do that. Then the told us that the Panel Fuse Junction must be replaced as this is what is causing all the problems. Another R10800 (excl). This morning the phoned me to inform me that they took the vehicle for another test drive, after replacing fuse junction and that a WARNING light came on. The exact same warning light I told them to check in October 2023. Now they want me to spend another R2600 to replace the sensor responsible for the warning. After nearly 6 months and R115 547, now they want to replace the sensor. This is totally unacceptable. It is not just about the money, but also about having a vehicle out of service for nearly 6 months. I will never recommend anyone to use Motus Ford Kempton Park. I want them to replace this sensor free of charge and I want an explanation and apology from them.
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Rachel E
1 reviews | Active since Jan 2020
24 Apr 2024, 09:37
Motus Ford Kempton Park - Unacceptable Service / Incompetency.
In October 2023 we sent a bakkie to them for a full assessment. I explained to them that a warning light comes on and then the vehicle goes into limp mode and sometime cut out. I ask them to check this warning light. After about a week, I was told that we have to replace the engine, which we did in good faith. R88000.00 (excl) More than a month later we received the vehicle back and within a week of driving the vehicle we experienced the exact same problem. Warning light comes on, vehicle goes into limp mode. We sent the vehicle back and after they "tested" it by driving it around town, they told us that the vehicle never went into limp mode and that the light never came on. They requested to keep the vehicle so that the service manager can drive it to work and back to see if the warning light will come on. After another week they told us that the fuel injection pump must be replaced. Another R20027(excl) and another week in the workshop. Vehicle was returned to us and on the first long distance trip the exact same problem surfaced again. Warning light came on, vehicle went into limp mode and engine cut out. When the driver got the vehicle started, he drove it right back to Motus Ford Kempton Park. After another 2 weeks of "fault finding" they told us they checked everything, the wiring harness from front to back and they cannot find the issue. They wanted to test the fuel and wanted us to pay R1500.00 to send a fuels sample to Wear Check, which I refused. I have 15 other bakkies, all of them refuel at the same diesel depo, GP Fuels, and NONE of the other vehicles have issues, so it cannot be the fuel. One of our mechanics told them to look at the low pressure pump inside the fuel tank, the did not do that. Then the told us that the Panel Fuse Junction must be replaced as this is what is causing all the problems. Another R10800 (excl). This morning the phoned me to inform me that they took the vehicle for another test drive, after replacing fuse junction and that a WARNING light came on. The exact same warning light I told them to check in October 2023. Now they want me to spend another R2600 to replace the sensor responsible for the warning. After nearly 6 months and R115 547, now they want to replace the sensor. This is totally unacceptable. It is not just about the money, but also about having a vehicle out of service for nearly 6 months. I will never recommend anyone to use Motus Ford Kempton Park. I want them to replace this sensor free of charge and I want an explanation and apology from them.
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Lolo M
1 reviews | Active since Jan 2020
27 Mar 2024, 05:47
Good service I received from motus ford Kempton park
I took my car for a service and the experience was very good.The service advisor Sinead Dlamini went all out for me to make sure all the problems where sorted. I recommend motus ford Kempton park to everyone out there,you can count on them.
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Lolo M
1 reviews | Active since Jan 2020
27 Mar 2024, 05:47
Good service I received from motus ford Kempton park
I took my car for a service and the experience was very good.The service advisor Sinead Dlamini went all out for me to make sure all the problems where sorted. I recommend motus ford Kempton park to everyone out there,you can count on them.
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