Eldine B

Exceptional Customer Service

I would like to extend my sincere thanks to the entire team involved for the outstanding experience I had when purchasing my vehicle. A special word of appreciation goes to Bernard van Niekerk for his exceptional customer service throughout the process. From the beginning, Bernard was professional, patient, and incredibly thorough. During this entire process, he kept me in the loop the entire time. He also took the time to explain all the details and functions of the vehicle to me in a clear and comprehensive way, ensuring that I felt comfortable and confident with my purchase. The level of service he provided was truly exceptional, and I can say with confidence that in the future I will only buy a vehicle from him. I would also like to thank Jani for her excellent work in securing my vehicle finance. She managed to obtain approval within just a couple of hours and even succeeded in getting me a reduced interest rate. This was particularly impressive considering that I was unable to obtain finance through the Finance lady at Mount Road Suzuki in November last year. Jani's efficiency and dedication made a significant difference and are greatly appreciated. I have to mention that my finances are very complicated since I receive additional income. My thanks also go to Earl, the Sales Manager. When I first visited, he personally took the time to meet with me and treated me extremely well. He went out of his way to ensure that I received a very fair trade-in value for my previous vehicle. When I took delivery today, he also came to personally check that everything was in order and assured me that if I needed anything further, I should simply let the team know. That level of care and attention speaks volumes about the culture of your dealership. It is clear to me that Tavcor has built an excellent team that works well together and truly prioritizes customer satisfaction. Please extend my sincere appreciation to everyone involved in making this such a positive and memorable experience. Thank you once again for the outstanding service! Eldine Booysen