Tavcor Motor Group
Claimed Business
|1.7|6 Reviews (last 12 months)|This business does not respond to reviews
Tavcor Motor Group
Claimed Business
|1.7
6 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Review Distribution
1.7|6 Reviews
Jul '25 - Jun '26
Recent reviews (6)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceEB
Eldine B
1 reviews | Active since Jan 2020
5 Mar 2026, 17:13
Exceptional Customer Service
I would like to extend my sincere thanks to the entire team involved for the outstanding experience I had when purchasing my vehicle. A special word of appreciation goes to Bernard van Niekerk for his exceptional customer service throughout the process. From the beginning, Bernard was professional, patient, and incredibly thorough. During this entire process, he kept me in the loop the entire time. He also took the time to explain all the details and functions of the vehicle to me in a clear and comprehensive way, ensuring that I felt comfortable and confident with my purchase. The level of service he provided was truly exceptional, and I can say with confidence that in the future I will only buy a vehicle from him. I would also like to thank Jani for her excellent work in securing my vehicle finance. She managed to obtain approval within just a couple of hours and even succeeded in getting me a reduced interest rate. This was particularly impressive considering that I was unable to obtain finance through the Finance lady at Mount Road Suzuki in November last year. Jani's efficiency and dedication made a significant difference and are greatly appreciated. I have to mention that my finances are very complicated since I receive additional income. My thanks also go to Earl, the Sales Manager. When I first visited, he personally took the time to meet with me and treated me extremely well. He went out of his way to ensure that I received a very fair trade-in value for my previous vehicle. When I took delivery today, he also came to personally check that everything was in order and assured me that if I needed anything further, I should simply let the team know. That level of care and attention speaks volumes about the culture of your dealership. It is clear to me that Tavcor has built an excellent team that works well together and truly prioritizes customer satisfaction. Please extend my sincere appreciation to everyone involved in making this such a positive and memorable experience. Thank you once again for the outstanding service! Eldine Booysen
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Eldine B
1 reviews | Active since Jan 2020
5 Mar 2026, 17:13
Exceptional Customer Service
I would like to extend my sincere thanks to the entire team involved for the outstanding experience I had when purchasing my vehicle. A special word of appreciation goes to Bernard van Niekerk for his exceptional customer service throughout the process. From the beginning, Bernard was professional, patient, and incredibly thorough. During this entire process, he kept me in the loop the entire time. He also took the time to explain all the details and functions of the vehicle to me in a clear and comprehensive way, ensuring that I felt comfortable and confident with my purchase. The level of service he provided was truly exceptional, and I can say with confidence that in the future I will only buy a vehicle from him. I would also like to thank Jani for her excellent work in securing my vehicle finance. She managed to obtain approval within just a couple of hours and even succeeded in getting me a reduced interest rate. This was particularly impressive considering that I was unable to obtain finance through the Finance lady at Mount Road Suzuki in November last year. Jani's efficiency and dedication made a significant difference and are greatly appreciated. I have to mention that my finances are very complicated since I receive additional income. My thanks also go to Earl, the Sales Manager. When I first visited, he personally took the time to meet with me and treated me extremely well. He went out of his way to ensure that I received a very fair trade-in value for my previous vehicle. When I took delivery today, he also came to personally check that everything was in order and assured me that if I needed anything further, I should simply let the team know. That level of care and attention speaks volumes about the culture of your dealership. It is clear to me that Tavcor has built an excellent team that works well together and truly prioritizes customer satisfaction. Please extend my sincere appreciation to everyone involved in making this such a positive and memorable experience. Thank you once again for the outstanding service! Eldine Booysen
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Replies (0)AJ
Azola J
1 reviews | Active since Jan 2020
25 Nov 2025, 18:53
POOR SERVICE
Hi I am Azola Jekwa, a young woman from a place called New Brighton. It's been few years working at Ford and one day I dreamt of owning my own car. Someone recommened to buy a car at WE BUY CARS. So on the 25th October 2025 I bought Suzuki Celerio at GQEBERHA We buy cars, then we fetched it on Saturday that week. Before NETSTAR installed their tracker the car was playing radio but when we fetched at our first stop which was a garage to Fuel up we noticed that the sound isn't audible. What we did we took the car back to GQEBERHA WE BUY CARS, to tell the problem but they said the car has warranty so we should take the car to Suzuki. We took the car to Suzuki 2 times they didn't find the main issue so on the third time they book the car for a three day which was from 17th to 19th November 2025 to until yesterday when we went to SUZUKI TAVCOR NORTH END to check the car because they are not communicating. All to find out they haven't touched the car we waited for more than 30 minutes because they Called their technician and manager to attend us. They arrived but still they come up with big problems that the car it needs a whole new engine, and they gave us which was R52000 to fix the car. So we took the car to back to GQEBERHA WE BUY CARS, on our way there the car was misfiring which was new. GQEBERHA WE BUY CARS took the car in because we can't drive it to home.
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Azola J
1 reviews | Active since Jan 2020
25 Nov 2025, 18:53
POOR SERVICE
Hi I am Azola Jekwa, a young woman from a place called New Brighton. It's been few years working at Ford and one day I dreamt of owning my own car. Someone recommened to buy a car at WE BUY CARS. So on the 25th October 2025 I bought Suzuki Celerio at GQEBERHA We buy cars, then we fetched it on Saturday that week. Before NETSTAR installed their tracker the car was playing radio but when we fetched at our first stop which was a garage to Fuel up we noticed that the sound isn't audible. What we did we took the car back to GQEBERHA WE BUY CARS, to tell the problem but they said the car has warranty so we should take the car to Suzuki. We took the car to Suzuki 2 times they didn't find the main issue so on the third time they book the car for a three day which was from 17th to 19th November 2025 to until yesterday when we went to SUZUKI TAVCOR NORTH END to check the car because they are not communicating. All to find out they haven't touched the car we waited for more than 30 minutes because they Called their technician and manager to attend us. They arrived but still they come up with big problems that the car it needs a whole new engine, and they gave us which was R52000 to fix the car. So we took the car to back to GQEBERHA WE BUY CARS, on our way there the car was misfiring which was new. GQEBERHA WE BUY CARS took the car in because we can't drive it to home.
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Linda D
1 reviews | Active since Jan 2020
6 Nov 2025, 13:15
My car has been with them for the past 3 weeks and there's no communication from them I have sent them several emails as one above still no response
Dear Tavcor & BIACSA I am writing to formally express my deep dissatisfaction and concern regarding the ongoing, unresolved mechanical issues with my vehicle, BIAC x25 VIN AFDSCUAH6MA000024, which I purchased from Tavcor Suzuki. Despite multiple visits to the dealership for repairs and maintenance, the vehicle continues to experience recurring problems that have significantly affected my ability to use it reliably. While I will not detail all previous visits over the past years, I would like to emphasize that in this year alone, since the service in May, my vehicle has been back to the dealership six or seven times for repairs. This is completely unacceptable for a vehicle that is still under warranty and should, by all reasonable standards, be performing reliably. These repeated faults are clearly manufacturing-related issues, not a result of misuse or neglect on my part. Each time, I am told the vehicle requires parts that must be ordered, leading to long waiting periods and further inconvenience. This situation has had a direct and negative impact on my professional life, as I often have to take time off work to bring the car in for repairs or manage without transportation for extended periods. My concern is what will happen once the warranty expires, how will I be expected to bear the financial burden of ongoing repairs for a car that appears to have inherent factory faults? I did not purchase this vehicle with the expectation that it would spend more time in the workshop than on the road. I am therefore requesting that BAIC and Tavcor Suzuki take responsibility for this ongoing situation by providing a permanent solution, which may include: 1) A full technical assessment by BAIC engineers to identify and rectify the root cause of the problem once and for all 2) A vehicle replacement or suitable compensation, considering the continuous inconvenience and evident factory-related issues. I have been raising concerns about this vehicle since 2022, yet the matter remains unresolved. I kindly request that this issue be given the urgent attention it deserves, and that a written response outlining the next steps be provided to me. I trust that both Tavcor Suzuki and BAIC will treat this complaint with the seriousness and fairness it warrants. Regards Linda Danster 0732520578
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Linda D
1 reviews | Active since Jan 2020
6 Nov 2025, 13:15
My car has been with them for the past 3 weeks and there's no communication from them I have sent them several emails as one above still no response
Dear Tavcor & BIACSA I am writing to formally express my deep dissatisfaction and concern regarding the ongoing, unresolved mechanical issues with my vehicle, BIAC x25 VIN AFDSCUAH6MA000024, which I purchased from Tavcor Suzuki. Despite multiple visits to the dealership for repairs and maintenance, the vehicle continues to experience recurring problems that have significantly affected my ability to use it reliably. While I will not detail all previous visits over the past years, I would like to emphasize that in this year alone, since the service in May, my vehicle has been back to the dealership six or seven times for repairs. This is completely unacceptable for a vehicle that is still under warranty and should, by all reasonable standards, be performing reliably. These repeated faults are clearly manufacturing-related issues, not a result of misuse or neglect on my part. Each time, I am told the vehicle requires parts that must be ordered, leading to long waiting periods and further inconvenience. This situation has had a direct and negative impact on my professional life, as I often have to take time off work to bring the car in for repairs or manage without transportation for extended periods. My concern is what will happen once the warranty expires, how will I be expected to bear the financial burden of ongoing repairs for a car that appears to have inherent factory faults? I did not purchase this vehicle with the expectation that it would spend more time in the workshop than on the road. I am therefore requesting that BAIC and Tavcor Suzuki take responsibility for this ongoing situation by providing a permanent solution, which may include: 1) A full technical assessment by BAIC engineers to identify and rectify the root cause of the problem once and for all 2) A vehicle replacement or suitable compensation, considering the continuous inconvenience and evident factory-related issues. I have been raising concerns about this vehicle since 2022, yet the matter remains unresolved. I kindly request that this issue be given the urgent attention it deserves, and that a written response outlining the next steps be provided to me. I trust that both Tavcor Suzuki and BAIC will treat this complaint with the seriousness and fairness it warrants. Regards Linda Danster 0732520578
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Nokuphila K
1 reviews | Active since Jan 2020
14 Sept 2025, 06:18
Faulty Battery
I'm extremely dissatisfied with my experience at Tavcor Group. Venita sold me a taigo VW car with a faulty battery, and the mileage was misrepresented as 35,000km when it actually had 36,700km. When I complained, she didn't assist me, and my request to speak to her manager was ignored. I had specifically asked about the car's condition before purchasing, and it's disappointing that they seem more focused on making sales than ensuring customer satisfaction. This experience has led to my disappointment with the VW brand.
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Nokuphila K
1 reviews | Active since Jan 2020
14 Sept 2025, 06:18
Faulty Battery
I'm extremely dissatisfied with my experience at Tavcor Group. Venita sold me a taigo VW car with a faulty battery, and the mileage was misrepresented as 35,000km when it actually had 36,700km. When I complained, she didn't assist me, and my request to speak to her manager was ignored. I had specifically asked about the car's condition before purchasing, and it's disappointing that they seem more focused on making sales than ensuring customer satisfaction. This experience has led to my disappointment with the VW brand.
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Zarah D
1 reviews | Active since Jan 2020
21 Aug 2025, 07:06
Tavcor VW PE service department sucky customer service
In summary, Our car went in for a service and was damaged by their service department on the bonnet area. After the service advisor had an attitude of note giving us the impression that we probably made the situation up and it came into the service centre that way. After demanding an investigation be done and cameras be looked at they had not gotten back to me since the incident and ignored all calls until I threatened to go to social media. After some time I called again seeking feedback and was told “oh did nobody call you to bring your car in for repair?” Bare in mind that no courtesy car was even offered considering the repair would take 3 days. Once the car went in after we were able to arrange off days from work, the same service advisor gave my husband all the attitude he did not deserve and basically had no customer service skills whatsoever . You would have thought that she’s paying for the repair herself. And a manager that does not even call or contact regarding the incident considering that he’s department caused the damage. This is a department I wish I would never have to deal with again. The fact that we had to run after them and in the end they did not admit to the damage. All that was said is that “one report says it came in that way and another report says that it did not come in that way so they are giving us the benefit of the doubt and tavcor is covering the repair” WHAT!? as if my car is free every month, this is not a R2 company, why would they fix a major repair if there was any doubt? But at the same time refuses to admit guilt or let us know what was in the video. So thanks but no thanks. I cannot wait to be done with VW.
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Zarah D
1 reviews | Active since Jan 2020
21 Aug 2025, 07:06
Tavcor VW PE service department sucky customer service
In summary, Our car went in for a service and was damaged by their service department on the bonnet area. After the service advisor had an attitude of note giving us the impression that we probably made the situation up and it came into the service centre that way. After demanding an investigation be done and cameras be looked at they had not gotten back to me since the incident and ignored all calls until I threatened to go to social media. After some time I called again seeking feedback and was told “oh did nobody call you to bring your car in for repair?” Bare in mind that no courtesy car was even offered considering the repair would take 3 days. Once the car went in after we were able to arrange off days from work, the same service advisor gave my husband all the attitude he did not deserve and basically had no customer service skills whatsoever . You would have thought that she’s paying for the repair herself. And a manager that does not even call or contact regarding the incident considering that he’s department caused the damage. This is a department I wish I would never have to deal with again. The fact that we had to run after them and in the end they did not admit to the damage. All that was said is that “one report says it came in that way and another report says that it did not come in that way so they are giving us the benefit of the doubt and tavcor is covering the repair” WHAT!? as if my car is free every month, this is not a R2 company, why would they fix a major repair if there was any doubt? But at the same time refuses to admit guilt or let us know what was in the video. So thanks but no thanks. I cannot wait to be done with VW.
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Diane W
1 reviews | Active since Jan 2020
30 Jul 2025, 11:11
Poor service in the Service Department
I was really disappointed! I have been a loyal customer for over 10 years and when I tried to book a service, I was told they would call me back and after three phone calls from me to try to book, I have yet to be called back. My first call was on a Monday afternoon, the second on the Tuesday and the final on the Wednesday. I have taken my business somewhere else.
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Diane W
1 reviews | Active since Jan 2020
30 Jul 2025, 11:11
Poor service in the Service Department
I was really disappointed! I have been a loyal customer for over 10 years and when I tried to book a service, I was told they would call me back and after three phone calls from me to try to book, I have yet to be called back. My first call was on a Monday afternoon, the second on the Tuesday and the final on the Wednesday. I have taken my business somewhere else.
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