TM
Tavcor Motor Group
Claimed Business
TM
Tavcor Motor Group
Claimed Business
6 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#44
in Automotive
NPS Score
0
Recommended: Unlikely
Review Distribution
1.7|6 Reviews
Jun '25 - May '26
5(16.7%)
4(0%)
3(0%)
2(0%)
1(83.3%)
5(16.7%)
4(0%)
3(0%)
2(0%)
1(83.3%)
Frequently Asked Questions About Tavcor Motor Group
Tavcor Motor Group has a TrustIndex of 0 out of 10 on Hellopeter, based on 6 reviews in the last 12 months. Hellopeter has tracked Tavcor Motor Group across 88 total reviews. How is the TrustIndex calculated? →
Recent reviews (6)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceEB
Eldine B
1 reviews | Active since Jan 2020
5 Mar 2026, 17:13
Exceptional Customer Service
I would like to extend my sincere thanks to the entire team involved for the outstanding experience I had when purchasing my vehicle. A special word of appreciation goes to Bernard van Niekerk for his exceptional customer service throughout the process. From the beginning, Bernard was professional, patient, and incredibly thorough. During this entire process, he kept me in the loop the entire time. He also took the time to explain all the details and functions of the vehicle to me in a clear and comprehensive way, ensuring that I felt comfortable and confident with my purchase. The level of service he provided was truly exceptional, and I can say with confidence that in the future I will only buy a vehicle from him. I would also like to thank Jani for her excellent work in securing my vehicle finance. She managed to obtain approval within just a couple of hours and even succeeded in getting me a reduced interest rate. This was particularly impressive considering that I was unable to obtain finance through the Finance lady at Mount Road Suzuki in November last year. Jani's efficiency and dedication made a significant difference and are greatly appreciated. I have to mention that my finances are very complicated since I receive additional income. My thanks also go to Earl, the Sales Manager. When I first visited, he personally took the time to meet with me and treated me extremely well. He went out of his way to ensure that I received a very fair trade-in value for my previous vehicle. When I took delivery today, he also came to personally check that everything was in order and assured me that if I needed anything further, I should simply let the team know. That level of care and attention speaks volumes about the culture of your dealership. It is clear to me that Tavcor has built an excellent team that works well together and truly prioritizes customer satisfaction. Please extend my sincere appreciation to everyone involved in making this such a positive and memorable experience. Thank you once again for the outstanding service! Eldine Booysen
Helpful (0)
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Eldine B
1 reviews | Active since Jan 2020
5 Mar 2026, 17:13
Exceptional Customer Service
I would like to extend my sincere thanks to the entire team involved for the outstanding experience I had when purchasing my vehicle. A special word of appreciation goes to Bernard van Niekerk for his exceptional customer service throughout the process. From the beginning, Bernard was professional, patient, and incredibly thorough. During this entire process, he kept me in the loop the entire time. He also took the time to explain all the details and functions of the vehicle to me in a clear and comprehensive way, ensuring that I felt comfortable and confident with my purchase. The level of service he provided was truly exceptional, and I can say with confidence that in the future I will only buy a vehicle from him. I would also like to thank Jani for her excellent work in securing my vehicle finance. She managed to obtain approval within just a couple of hours and even succeeded in getting me a reduced interest rate. This was particularly impressive considering that I was unable to obtain finance through the Finance lady at Mount Road Suzuki in November last year. Jani's efficiency and dedication made a significant difference and are greatly appreciated. I have to mention that my finances are very complicated since I receive additional income. My thanks also go to Earl, the Sales Manager. When I first visited, he personally took the time to meet with me and treated me extremely well. He went out of his way to ensure that I received a very fair trade-in value for my previous vehicle. When I took delivery today, he also came to personally check that everything was in order and assured me that if I needed anything further, I should simply let the team know. That level of care and attention speaks volumes about the culture of your dealership. It is clear to me that Tavcor has built an excellent team that works well together and truly prioritizes customer satisfaction. Please extend my sincere appreciation to everyone involved in making this such a positive and memorable experience. Thank you once again for the outstanding service! Eldine Booysen
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Replies (0)AJ
Azola J
1 reviews | Active since Jan 2020
25 Nov 2025, 18:53
POOR SERVICE
Hi I am Azola Jekwa, a young woman from a place called New Brighton. It's been few years working at Ford and one day I dreamt of owning my own car. Someone recommened to buy a car at WE BUY CARS. So on the 25th October 2025 I bought Suzuki Celerio at GQEBERHA We buy cars, then we fetched it on Saturday that week. Before NETSTAR installed their tracker the car was playing radio but when we fetched at our first stop which was a garage to Fuel up we noticed that the sound isn't audible. What we did we took the car back to GQEBERHA WE BUY CARS, to tell the problem but they said the car has warranty so we should take the car to Suzuki. We took the car to Suzuki 2 times they didn't find the main issue so on the third time they book the car for a three day which was from 17th to 19th November 2025 to until yesterday when we went to SUZUKI TAVCOR NORTH END to check the car because they are not communicating. All to find out they haven't touched the car we waited for more than 30 minutes because they Called their technician and manager to attend us. They arrived but still they come up with big problems that the car it needs a whole new engine, and they gave us which was R52000 to fix the car. So we took the car to back to GQEBERHA WE BUY CARS, on our way there the car was misfiring which was new. GQEBERHA WE BUY CARS took the car in because we can't drive it to home.
Helpful (0)
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Azola J
1 reviews | Active since Jan 2020
25 Nov 2025, 18:53
POOR SERVICE
Hi I am Azola Jekwa, a young woman from a place called New Brighton. It's been few years working at Ford and one day I dreamt of owning my own car. Someone recommened to buy a car at WE BUY CARS. So on the 25th October 2025 I bought Suzuki Celerio at GQEBERHA We buy cars, then we fetched it on Saturday that week. Before NETSTAR installed their tracker the car was playing radio but when we fetched at our first stop which was a garage to Fuel up we noticed that the sound isn't audible. What we did we took the car back to GQEBERHA WE BUY CARS, to tell the problem but they said the car has warranty so we should take the car to Suzuki. We took the car to Suzuki 2 times they didn't find the main issue so on the third time they book the car for a three day which was from 17th to 19th November 2025 to until yesterday when we went to SUZUKI TAVCOR NORTH END to check the car because they are not communicating. All to find out they haven't touched the car we waited for more than 30 minutes because they Called their technician and manager to attend us. They arrived but still they come up with big problems that the car it needs a whole new engine, and they gave us which was R52000 to fix the car. So we took the car to back to GQEBERHA WE BUY CARS, on our way there the car was misfiring which was new. GQEBERHA WE BUY CARS took the car in because we can't drive it to home.
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Replies (0)LD
Linda D
1 reviews | Active since Jan 2020
6 Nov 2025, 13:15
My car has been with them for the past 3 weeks and there's no communication from them I have sent them several emails as one above still no response
Dear Tavcor & BIACSA I am writing to formally express my deep dissatisfaction and concern regarding the ongoing, unresolved mechanical issues with my vehicle, BIAC x25 VIN AFDSCUAH6MA000024, which I purchased from Tavcor Suzuki. Despite multiple visits to the dealership for repairs and maintenance, the vehicle continues to experience recurring problems that have significantly affected my ability to use it reliably. While I will not detail all previous visits over the past years, I would like to emphasize that in this year alone, since the service in May, my vehicle has been back to the dealership six or seven times for repairs. This is completely unacceptable for a vehicle that is still under warranty and should, by all reasonable standards, be performing reliably. These repeated faults are clearly manufacturing-related issues, not a result of misuse or neglect on my part. Each time, I am told the vehicle requires parts that must be ordered, leading to long waiting periods and further inconvenience. This situation has had a direct and negative impact on my professional life, as I often have to take time off work to bring the car in for repairs or manage without transportation for extended periods. My concern is what will happen once the warranty expires, how will I be expected to bear the financial burden of ongoing repairs for a car that appears to have inherent factory faults? I did not purchase this vehicle with the expectation that it would spend more time in the workshop than on the road. I am therefore requesting that BAIC and Tavcor Suzuki take responsibility for this ongoing situation by providing a permanent solution, which may include: 1) A full technical assessment by BAIC engineers to identify and rectify the root cause of the problem once and for all 2) A vehicle replacement or suitable compensation, considering the continuous inconvenience and evident factory-related issues. I have been raising concerns about this vehicle since 2022, yet the matter remains unresolved. I kindly request that this issue be given the urgent attention it deserves, and that a written response outlining the next steps be provided to me. I trust that both Tavcor Suzuki and BAIC will treat this complaint with the seriousness and fairness it warrants. Regards Linda Danster 0732520578
Helpful (0)
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Linda D
1 reviews | Active since Jan 2020
6 Nov 2025, 13:15
My car has been with them for the past 3 weeks and there's no communication from them I have sent them several emails as one above still no response
Dear Tavcor & BIACSA I am writing to formally express my deep dissatisfaction and concern regarding the ongoing, unresolved mechanical issues with my vehicle, BIAC x25 VIN AFDSCUAH6MA000024, which I purchased from Tavcor Suzuki. Despite multiple visits to the dealership for repairs and maintenance, the vehicle continues to experience recurring problems that have significantly affected my ability to use it reliably. While I will not detail all previous visits over the past years, I would like to emphasize that in this year alone, since the service in May, my vehicle has been back to the dealership six or seven times for repairs. This is completely unacceptable for a vehicle that is still under warranty and should, by all reasonable standards, be performing reliably. These repeated faults are clearly manufacturing-related issues, not a result of misuse or neglect on my part. Each time, I am told the vehicle requires parts that must be ordered, leading to long waiting periods and further inconvenience. This situation has had a direct and negative impact on my professional life, as I often have to take time off work to bring the car in for repairs or manage without transportation for extended periods. My concern is what will happen once the warranty expires, how will I be expected to bear the financial burden of ongoing repairs for a car that appears to have inherent factory faults? I did not purchase this vehicle with the expectation that it would spend more time in the workshop than on the road. I am therefore requesting that BAIC and Tavcor Suzuki take responsibility for this ongoing situation by providing a permanent solution, which may include: 1) A full technical assessment by BAIC engineers to identify and rectify the root cause of the problem once and for all 2) A vehicle replacement or suitable compensation, considering the continuous inconvenience and evident factory-related issues. I have been raising concerns about this vehicle since 2022, yet the matter remains unresolved. I kindly request that this issue be given the urgent attention it deserves, and that a written response outlining the next steps be provided to me. I trust that both Tavcor Suzuki and BAIC will treat this complaint with the seriousness and fairness it warrants. Regards Linda Danster 0732520578
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Replies (0)NK
Nokuphila K
1 reviews | Active since Jan 2020
14 Sept 2025, 06:18
Faulty Battery
I'm extremely dissatisfied with my experience at Tavcor Group. Venita sold me a taigo VW car with a faulty battery, and the mileage was misrepresented as 35,000km when it actually had 36,700km. When I complained, she didn't assist me, and my request to speak to her manager was ignored. I had specifically asked about the car's condition before purchasing, and it's disappointing that they seem more focused on making sales than ensuring customer satisfaction. This experience has led to my disappointment with the VW brand.
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Nokuphila K
1 reviews | Active since Jan 2020
14 Sept 2025, 06:18
Faulty Battery
I'm extremely dissatisfied with my experience at Tavcor Group. Venita sold me a taigo VW car with a faulty battery, and the mileage was misrepresented as 35,000km when it actually had 36,700km. When I complained, she didn't assist me, and my request to speak to her manager was ignored. I had specifically asked about the car's condition before purchasing, and it's disappointing that they seem more focused on making sales than ensuring customer satisfaction. This experience has led to my disappointment with the VW brand.
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Replies (0)ZD
Zarah D
1 reviews | Active since Jan 2020
21 Aug 2025, 07:06
Tavcor VW PE service department sucky customer service
In summary, Our car went in for a service and was damaged by their service department on the bonnet area. After the service advisor had an attitude of note giving us the impression that we probably made the situation up and it came into the service centre that way. After demanding an investigation be done and cameras be looked at they had not gotten back to me since the incident and ignored all calls until I threatened to go to social media. After some time I called again seeking feedback and was told “oh did nobody call you to bring your car in for repair?” Bare in mind that no courtesy car was even offered considering the repair would take 3 days. Once the car went in after we were able to arrange off days from work, the same service advisor gave my husband all the attitude he did not deserve and basically had no customer service skills whatsoever . You would have thought that she’s paying for the repair herself. And a manager that does not even call or contact regarding the incident considering that he’s department caused the damage. This is a department I wish I would never have to deal with again. The fact that we had to run after them and in the end they did not admit to the damage. All that was said is that “one report says it came in that way and another report says that it did not come in that way so they are giving us the benefit of the doubt and tavcor is covering the repair” WHAT!? as if my car is free every month, this is not a R2 company, why would they fix a major repair if there was any doubt? But at the same time refuses to admit guilt or let us know what was in the video. So thanks but no thanks. I cannot wait to be done with VW.
Helpful (0)
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Zarah D
1 reviews | Active since Jan 2020
21 Aug 2025, 07:06
Tavcor VW PE service department sucky customer service
In summary, Our car went in for a service and was damaged by their service department on the bonnet area. After the service advisor had an attitude of note giving us the impression that we probably made the situation up and it came into the service centre that way. After demanding an investigation be done and cameras be looked at they had not gotten back to me since the incident and ignored all calls until I threatened to go to social media. After some time I called again seeking feedback and was told “oh did nobody call you to bring your car in for repair?” Bare in mind that no courtesy car was even offered considering the repair would take 3 days. Once the car went in after we were able to arrange off days from work, the same service advisor gave my husband all the attitude he did not deserve and basically had no customer service skills whatsoever . You would have thought that she’s paying for the repair herself. And a manager that does not even call or contact regarding the incident considering that he’s department caused the damage. This is a department I wish I would never have to deal with again. The fact that we had to run after them and in the end they did not admit to the damage. All that was said is that “one report says it came in that way and another report says that it did not come in that way so they are giving us the benefit of the doubt and tavcor is covering the repair” WHAT!? as if my car is free every month, this is not a R2 company, why would they fix a major repair if there was any doubt? But at the same time refuses to admit guilt or let us know what was in the video. So thanks but no thanks. I cannot wait to be done with VW.
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Replies (0)DW
Diane W
1 reviews | Active since Jan 2020
30 Jul 2025, 11:11
Poor service in the Service Department
I was really disappointed! I have been a loyal customer for over 10 years and when I tried to book a service, I was told they would call me back and after three phone calls from me to try to book, I have yet to be called back. My first call was on a Monday afternoon, the second on the Tuesday and the final on the Wednesday. I have taken my business somewhere else.
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Diane W
1 reviews | Active since Jan 2020
30 Jul 2025, 11:11
Poor service in the Service Department
I was really disappointed! I have been a loyal customer for over 10 years and when I tried to book a service, I was told they would call me back and after three phone calls from me to try to book, I have yet to be called back. My first call was on a Monday afternoon, the second on the Tuesday and the final on the Wednesday. I have taken my business somewhere else.
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Alan E
1 reviews | Active since Jan 2020
23 Mar 2025, 16:09
Tavcor/Audi George
Tavcor/Audi George will never see me ever again had such bad service with Tavcor/Audi George my wife took her late father’s Audi A4 for a major service and to check for any problems……. Well the car came back with more problems first the car didn’t lock with the remote and took the car back and the air con stopped working and a horrible noise coming from the engine. Called them to ask if they can check for me and they said they will come back to me……. It’s been two weeks now and nobody has called me back. So terribly disappointed in Tavcor/Audi George. Will never recommend anybody to take their car to them.
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Alan E
1 reviews | Active since Jan 2020
23 Mar 2025, 16:09
Tavcor/Audi George
Tavcor/Audi George will never see me ever again had such bad service with Tavcor/Audi George my wife took her late father’s Audi A4 for a major service and to check for any problems……. Well the car came back with more problems first the car didn’t lock with the remote and took the car back and the air con stopped working and a horrible noise coming from the engine. Called them to ask if they can check for me and they said they will come back to me……. It’s been two weeks now and nobody has called me back. So terribly disappointed in Tavcor/Audi George. Will never recommend anybody to take their car to them.
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Zeke M
1 reviews | Active since Jan 2020
2 Dec 2024, 19:36
Unhappy Client VW Tavcor George
I recently purchased a VW T Cross from VW Tavcor George. Part of the agreement was that they would reimburse me a R1 000 for bringing my trade in from Cape Town to George. The day before I left Cape Town to collect the vehicle I confirmed with the salesman if all is in order and if they will pay me the R1 000 on collection of the new vehicle. He confirmed that all is in order and his manager has confirmed as well. When I collected my vehicle I was told by the salesman that they can't give me the cash but they have my bank account number and that they would deposit it. The following day when I was back in Cape Town in was told that the Finance Manager is on leave. The Monday I followed up with the Finance Manager and she advised she is not aware of the agreement to pay me a R1 000. She emailed the salesman to ask about my payment. The next day i was advised that I need to fill the T Cross and send them the slip. At this stage I was furious and advised the Salesman that the T Cross takes less than a R1 000 to fill and that this was never part of the agreement. I told him that from the beginning this was never part of the agreement. I told him that it is wrong and *********. I reminded him that I already had an approval on another vehicle at another dealership but the R1 000 payment for bringing the trade in to George made me take up the offer on the T Cross. I was very disappointed and advised that we had an agreement and it was not subject to producing any slip. He just advised me it was his managers decision and he could do nothing. This just shows some companies make promises to get a sale and once a sale is concluded they not bothered. I am very disappointed with Tavcor and the way they were just happy to brush me off. I called the dealership last Wednesday and asked to speak to the Dealer Principle, I was advised he is in a meeting and he would call me back. Nobody has called and this just shows Tavcor is not concerned about their clients. I have now learnt not to trust any Dealership outside Cape Town as the smaller towns make promises to get a sale but once the sale is concluded they throw you away. Unhappy Client Zeke Morgan
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Zeke M
1 reviews | Active since Jan 2020
2 Dec 2024, 19:36
Unhappy Client VW Tavcor George
I recently purchased a VW T Cross from VW Tavcor George. Part of the agreement was that they would reimburse me a R1 000 for bringing my trade in from Cape Town to George. The day before I left Cape Town to collect the vehicle I confirmed with the salesman if all is in order and if they will pay me the R1 000 on collection of the new vehicle. He confirmed that all is in order and his manager has confirmed as well. When I collected my vehicle I was told by the salesman that they can't give me the cash but they have my bank account number and that they would deposit it. The following day when I was back in Cape Town in was told that the Finance Manager is on leave. The Monday I followed up with the Finance Manager and she advised she is not aware of the agreement to pay me a R1 000. She emailed the salesman to ask about my payment. The next day i was advised that I need to fill the T Cross and send them the slip. At this stage I was furious and advised the Salesman that the T Cross takes less than a R1 000 to fill and that this was never part of the agreement. I told him that from the beginning this was never part of the agreement. I told him that it is wrong and *********. I reminded him that I already had an approval on another vehicle at another dealership but the R1 000 payment for bringing the trade in to George made me take up the offer on the T Cross. I was very disappointed and advised that we had an agreement and it was not subject to producing any slip. He just advised me it was his managers decision and he could do nothing. This just shows some companies make promises to get a sale and once a sale is concluded they not bothered. I am very disappointed with Tavcor and the way they were just happy to brush me off. I called the dealership last Wednesday and asked to speak to the Dealer Principle, I was advised he is in a meeting and he would call me back. Nobody has called and this just shows Tavcor is not concerned about their clients. I have now learnt not to trust any Dealership outside Cape Town as the smaller towns make promises to get a sale but once the sale is concluded they throw you away. Unhappy Client Zeke Morgan
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