ZD
Zarah D
Active since Aug 2022
3
Reviews
0
Industries
Reviews
3 reviews8 months ago
Tavcor VW PE service department sucky customer service
In summary, Our car went in for a service and was damaged by their service department on the bonnet area. After the service advisor had an attitude of note giving us the impression that we probably made the situation up and it came into the service centre that way. After demanding an investigation be done and cameras be looked at they had not gotten back to me since the incident and ignored all calls until I threatened to go to social media. After some time I called again seeking feedback and was told “oh did nobody call you to bring your car in for repair?” Bare in mind that no courtesy car was even offered considering the repair would take 3 days. Once the car went in after we were able to arrange off days from work, the same service advisor gave my husband all the attitude he did not deserve and basically had no customer service skills whatsoever . You would have thought that she’s paying for the repair herself. And a manager that does not even call or contact regarding the incident considering that he’s department caused the damage. This is a department I wish I would never have to deal with again. The fact that we had to run after them and in the end they did not admit to the damage. All that was said is that “one report says it came in that way and another report says that it did not come in that way so they are giving us the benefit of the doubt and tavcor is covering the repair” WHAT!? as if my car is free every month, this is not a R2 company, why would they fix a major repair if there was any doubt? But at the same time refuses to admit guilt or let us know what was in the video. So thanks but no thanks. I cannot wait to be done with VW.
0 replies
44 months ago
Showmax and its agents
I had actioned a refund via chat on the 7th of August 2022 with an agent due to live games not being able to be viewed on our TV after activation of the premium package service. Upon activation of the package it took us 30mins to realize that live games were not able to play and it continued showing an error. Within an hour I contacted an agent relayed the situation, sent pictures and asked to actioned a cancelation of the package and an immediate refund. The agent assured me that this was done. I then contacted them again to find out how far the refund was on the 11th of August and another agent ensured me that it was in processing still. Today I contacted the customer service again via chat on the 22nd of August 2022 just for the agent to relay that the refund had never been actioned or even sent for processing. Mind you that the account was already cancelled on the same day of it being paid and activated. With no access to a contact number to phone showmax and speak to an advisor or manager my money was taken and is being kept without the service being provided. I will be reporting this to an ombudsman as well as the BCCSA should my refund not be received by this week. Absolutely disgusting service and terrible agents.
0 replies
Review Distribution
5 Star
1 (33.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
2 (66.66666666666667%)