Caitlin E

Unprofessional move-out inspection and deposit deduction issues

I had a very disappointing experience with this agency during my move-out process. My lease ended on a Saturday, but I was informed that inspections are not done on Saturdays, so we agreed that the inspection would take place on the Friday. When the agent arrived, she became upset that my belongings were still in the flat and spoke to me in a very rude and confrontational manner before leaving. Shortly afterwards, the owner of the agency contacted me with a message questioning the situation and then sent a voice note telling me that I needed to be out of the flat that same evening, despite my lease only ending the following day. There were also issues with the deposit deductions. During the inspection I was only informed that painting would need to be deducted from the deposit, but the final statement included several additional charges that were never mentioned at the inspection. Some of these were only removed after I disputed them. Overall the move-out process was unnecessarily stressful and the level of professionalism from both the agent and the owner was extremely disappointing.