Thando H

TERRIBLE CUSTOMER SERVICE AT THE BAKERY SECTION!!!!!!!!!!!!!

I am extremely disappointed and dissatisfied with the treatment I received at OK Foods Sunnyridge today. I have been a loyal customer for the past four years, and never expected to experience something like this in a store I have supported for so long. The incident took place at the bakery section, where I was treated in a way that made me feel completely disrespected and dehumanized. The staff showed no concern for how I felt and handled the situation in a very dismissive and hostile manner. Instead of being treated like valued customers, I was made to feel as though I did not matter at all. What made the situation even worse was that this all happened in front of the manager. Rather than trying to calm the situation or offer any form of apology, the manager verbally attacked me. It felt like it was four people against one customer. I felt completely unheard and unsupported. As a Black customer, the way we were treated left me feeling deeply discriminated against. It made me question whether we would have been treated differently if the color of our skin was different. I truly believed that ****** was something society was moving past, but experiences like this make it feel very far from over. The situation became so frustrating and upsetting that I eventually responded with vulgar language out of anger and hurt. I will admit that I reached that point because I felt cornered, bul****, and ignored. I ended up leaving the store and abandoning the groceries I had already purchased because I simply could not continue shopping in that environment. After four years of supporting this store, it is incredibly disappointing to walk away feeling humiliated and discriminated against. No customer should ever feel bul****, ignored, or attacked when raising a concern. If this is how customers are treated, then it is truly shameful. I sincerely hope that management takes this complaint seriously and addresses the behavior of the staff involved. Customers deserve respect, fairness, and dignity—regardless of the color of their skin.