

OK Foods
Based on recent customer reviews, OK Foods receives sharply divided feedback across its branches. Customers consistently mention concerns around pricing discrepancies between shelf labels and till prices, perceived false advertising, and managers who are unwilling to honour displayed prices or take accountability. A recurring theme involves poor staff attitude, dismissive supervisors, and product quality issues including spoiled meat, expired items, and damaged baked goods. On the positive side, several branches such as Columbine, Blomtuin, Vincent, and Glen Curve are praised for friendly cashiers, fresh produce, and exceptional personal service from named staff members.
TrustIndex
3.1
NPS Score
-11
Recommended: Unlikely
Sep '25 - Aug '26
Based on recent customer reviews, OK Foods receives sharply divided feedback across its branches. Customers consistently mention concerns around pricing discrepancies between shelf labels and till prices, perceived false advertising, and managers who are unwilling to honour displayed prices or take accountability. A recurring theme involves poor staff attitude, dismissive supervisors, and product quality issues including spoiled meat, expired items, and damaged baked goods. On the positive side, several branches such as Columbine, Blomtuin, Vincent, and Glen Curve are praised for friendly cashiers, fresh produce, and exceptional personal service from named staff members.
OK Foods has a TrustIndex of 3.1 out of 10 on Hellopeter, based on 45 reviews in the last 12 months. Hellopeter has tracked OK Foods across 440 total reviews. How is the TrustIndex calculated? →
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since May 2026
Ok foods capetown( buitenkant street) The cashier was very rude. I didn’t get her name because she had no name tack but she was very rude. Poor service. She is a black Nigerian tall lady with a brown blonde weave.
1 reviews | Active since May 2026
Ok foods capetown( buitenkant street) The cashier was very rude. I didn’t get her name because she had no name tack but she was very rude. Poor service. She is a black Nigerian tall lady with a brown blonde weave.
1 reviews | Active since Apr 2022
We atay around the corner from OK Foods Strand Southside Centre, so we pop in here eee on a daily basis, litterally evwryday incorrect pricing, bought cat litter crystals advertised for R54, till priced R170, then bought today Stork butter R34, till priced R89, only realised it again when i got home, doesn't matter what you buy, staff is poorly trained, consuners rights doesnt apply to OK strand, price you see definitely not the price you get after several complains, it doesn't help, litterally only shop here cause its nearby, but rhey lost my loyalty years ago.
1 reviews | Active since Apr 2022
We atay around the corner from OK Foods Strand Southside Centre, so we pop in here eee on a daily basis, litterally evwryday incorrect pricing, bought cat litter crystals advertised for R54, till priced R170, then bought today Stork butter R34, till priced R89, only realised it again when i got home, doesn't matter what you buy, staff is poorly trained, consuners rights doesnt apply to OK strand, price you see definitely not the price you get after several complains, it doesn't help, litterally only shop here cause its nearby, but rhey lost my loyalty years ago.
1 reviews | Active since Jul 2011
OK FOODS MIDDELBURG MINERALIA you are THE BEST. Thank you for your work put into my daughteres cupcake. We buy from you every year and there is never any disappointment. Cake and bakery goods are all outstanding on top of helpful friendly staff.
1 reviews | Active since Jul 2011
OK FOODS MIDDELBURG MINERALIA you are THE BEST. Thank you for your work put into my daughteres cupcake. We buy from you every year and there is never any disappointment. Cake and bakery goods are all outstanding on top of helpful friendly staff.
1 reviews | Active since May 2026
I have sent an email detailing the horror I went through at this store, the email address I used is *** this email was sent on May 1rst. To this day I have not received an email back. If needs be, I will share both emails I've sent to this store and how I chose to buy at a the furthest store from my home...the sad part is,this store operates in my community yet I can no longer visit it out of convenience ,I guess employees act the manner they do because they have management that cannot or fail to account to their customers. It's sad that for me to be listened to,I'd have to share the contents of my email to social media. I guess that's the only way businesses listen to these days,so sad.
1 reviews | Active since May 2026
I have sent an email detailing the horror I went through at this store, the email address I used is *** this email was sent on May 1rst. To this day I have not received an email back. If needs be, I will share both emails I've sent to this store and how I chose to buy at a the furthest store from my home...the sad part is,this store operates in my community yet I can no longer visit it out of convenience ,I guess employees act the manner they do because they have management that cannot or fail to account to their customers. It's sad that for me to be listened to,I'd have to share the contents of my email to social media. I guess that's the only way businesses listen to these days,so sad.
1 reviews | Active since Feb 2024
I could not select ok furniture Southgate. I paid 8k plus for a bed which the salesperson told us more than once that it accommodated more than 150kg.my husband is not even 90kg but the mattress is sinking in what a ******* and the bed is not even a year old
1 reviews | Active since Feb 2024
I could not select ok furniture Southgate. I paid 8k plus for a bed which the salesperson told us more than once that it accommodated more than 150kg.my husband is not even 90kg but the mattress is sinking in what a ******* and the bed is not even a year old
1 reviews | Active since Apr 2026
OK foods fairways,, Marburg Port Shepstone. Shopping here is great,but when there's an issue the manager/supervisor does not know how to handle the situation(Indian guy).his arrogance was not appreciated.i noticed this on three different occasions,when customers complained about something including myself, his always backing the staff members up . "saying my staff would never do that ".there are many things that go unnoticed.like the item I went to buy today that had the wrong label on it, he insisted on saying it came off another item , surprisely it was directly on top of the existing label. That is definitely one of the staff members that labelled it at the wrong price.but no he insisted by saying he couldn't help me and his staff would never do that .I've been a loyal customer here for couple of years,but I'm not happy after this experience,and definitely will consider shopping else where if need be.Instead of trying to help and assist a customer like he should.they should also take off the expired items off the shelves. One must be very cautious of shopping here.expired items and then this man's attitude.He chose rather to side with the staff. If something is priced at a certain price the item should be sold at that price irrespective of who made that mistake.because that is false advertising.but this guy has a book of excuses! You not making a good name for OK foods.
1 reviews | Active since Apr 2026
OK foods fairways,, Marburg Port Shepstone. Shopping here is great,but when there's an issue the manager/supervisor does not know how to handle the situation(Indian guy).his arrogance was not appreciated.i noticed this on three different occasions,when customers complained about something including myself, his always backing the staff members up . "saying my staff would never do that ".there are many things that go unnoticed.like the item I went to buy today that had the wrong label on it, he insisted on saying it came off another item , surprisely it was directly on top of the existing label. That is definitely one of the staff members that labelled it at the wrong price.but no he insisted by saying he couldn't help me and his staff would never do that .I've been a loyal customer here for couple of years,but I'm not happy after this experience,and definitely will consider shopping else where if need be.Instead of trying to help and assist a customer like he should.they should also take off the expired items off the shelves. One must be very cautious of shopping here.expired items and then this man's attitude.He chose rather to side with the staff. If something is priced at a certain price the item should be sold at that price irrespective of who made that mistake.because that is false advertising.but this guy has a book of excuses! You not making a good name for OK foods.
1 reviews | Active since Dec 2016
For as long as I can remember the chocolate and madeira cakes at OK Eversdal have always been to the right of the counter of the bakery. I asked the woman behind the counter if they had any and she said no. So I left assuming that they didn't have what I wanted and bought something else instead, but then I got to the car and someone tells me that they've been moved. Why can't you people keep things in the same place as they usually are and why aren't your staff properly informed about your products?
1 reviews | Active since Dec 2016
For as long as I can remember the chocolate and madeira cakes at OK Eversdal have always been to the right of the counter of the bakery. I asked the woman behind the counter if they had any and she said no. So I left assuming that they didn't have what I wanted and bought something else instead, but then I got to the car and someone tells me that they've been moved. Why can't you people keep things in the same place as they usually are and why aren't your staff properly informed about your products?