Active since Dec 2016
20
Reviews
0
Industries
Reviews
20 reviews2 months ago
Hello? Are you there?
Have emailed them and called them, no answer by email and the phone just keeps ringing, nobody picks up.
0 replies
2 months ago
Helping customers is against their privacy policy
I asked them for a list of prices for medications and received a reply by email saying it was against their privacy policy.
0 replies
3 months ago
Can't cancel
I need to cancel my dstv subscription. I can't do that through their website or app despite trying. They told me that the account holder must do it but my dad can't because he has severe dementia and we need to cancel dstv to afford to care for him.
0 replies
4 months ago
Didn't process my payment
I ordered takealot vouchers from egifts, and they claimed that they had issues receiving payments from FNB. Granted, I only lost a few hundred rand, but that puts a dent in my Christmas shopping plans.
53 replies
4 months ago
Didn't get my order.
I ordered 2 Takealot vouchers and used the correct reference, paid the correct amount, sending them proof of payment, and a week later I still haven't received my order. They said it was the banks' fault. The first time they *****ed up; probably the last time I'll ever deal with them.
0 replies
4 months ago
Can't email them
I had to obtain a copy of my doctor's prescription and send it to them, and the email bounced several times at two of their email addresses.
754 replies
14 months ago
Need help in getting a claim
I need help in claiming passival off of medical aid. Have tried before to no avail, although they said they would review another medication. I have a NAPPI code for it.
213 replies
14 months ago
GEMS won't help pay for alopecia meds
I've suffered with alopecia for almost twenty years. GEMS used to pay for minoxidil but stopped at some point citing the reason they couldn't was because the product didn't have a NAPPI code. I also use finasteride. I consider this to be a chronic condition, ongoing and it costs me thousands of rands per year despite having a prescription.
301 replies
84 months ago
Decline in customer service
There has been a marked decline in customer service. No communication with support. I still get my deliveries but the quality of of the items has also been lowered too. Come on Zando, this was why I shopped here instead of Superbalist in the first place, because I could actually talk to someone, now nobody answers my emails, and your best price guarantee is therefore worthless.
0 replies
87 months ago
No Data Returned
I tried to access my online banking profile and just kept getting a message, no data returned.
105 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
1 (5%)
2 Star
8 (40%)
1 Star
11 (55%)