Marnitz S

Horrific Customer Service

This is the worst experience I've ever had at any motor dealership, PERIOD!! Yesterday I went to have a look at a 2026 Mahindra XUV 3XO. Upon arrival there was no salesperson on the floor, the salesperson from CMH GWM next door had to find someone to assist me from one of the offices. I first had a look at the manual Mahindra XUV 3XO and it had a towing hook laying on the floor on the passengers side, that's not a good look for a brand new car - also the back seats were folded flat (the car just didn't present well). After that I had a look at the auto version and that car was full of dust on the outside, it looked like they had driven a dirt road. I wanted to get a quote on my car for a trade-in. I have a 2019 Hyundai Grand i-10 1.0 Motion Manual with full service history and 52 000 km on the clock. My car was parked outside so the salesperson asked if he could pull the car on the showroom floor to get inspected, so I gave him the go ahead. When I went onto the showroom floor the so-called "inspector" showed the salesperson something on my car's front headlight and they were laughing. Then the guy doing the inspection started smoking a vape while he walked around the car and touched every small mark on the car (it's not a brand new car, only small marks and scratches most of which can easily be polished out). He then continued to look at the service booklet and then took a photo or scanned the car's license disc. He then told me the car shows that it's a 2014 model. We bought the car brand new from Hyundai Hillcrest in 2019 and the service booklet clearly shows the first registration date as 2019. After that he called a young Indian guy (it looks like he's in his 20's) and this guy felt the front bumper of the car and told me that the car has been resprayed. I was fuming, it's a one owner car bought brand new and we never had any work done on it - if he checked the *****s and clips he would have seen that it's never been loosened. Before doing the quotation the salesperson asked me if the car had any work done on it and I said no and had to sign for it. So this guy basically argued with me and called me a **** or indirectly took a shot at Hyundai Hillcrest for selling me a brand new car that was resprayed. After the inspection was done I waited a few minutes for the salesperson to come back because he disappeared in the process. He said he'll be in touch and till now I've heard nothing from him. While I was there he also told me that I shouldn't put a deposit down on the car then I'll get a better interest rate because the higher the price, the lower the interest rate (what a bunch of #). I received a sms from CMH Pinetown Multifranchise to accept the terms and conditions of the trade-in, which I obviously declined because it says there was cosmetic work done on the body and paint of the car. There was not even one professional person I met at CMH Mahindra Pinetown, I can't even imagine what their service centre will be like. I would encourage anyone looking for a Mahindra to go to any other Mahindra dealership or go for a different brand all together. They really deserve zero stars, such a posh showroom floor let down by horrific customer service and no management in sight. What a way to chase away customers...