Dhiren V

AUDI - South Africa Poor service and bad quality of parts

I sent my AUDI Q5 which was under motoplan for brakes and disc replacement last year around August / Sept 2025 - Brakes were replaced , the squeaking started immediately after i got the car back but intermittently(VERY loud). Thought its new and the noise will stop eventually - after about 2000km still no going away , sent the car in for check and they cleaned it and , lasted all but a few days and then squeaking started again - thought lets leave it and make a long journey to durban and it should get sorted . fast forward to About 4000km later squeaking is worse than ever and now constantly , driving in wet , slow , fast , dry conditions - Escalate to AUDI and they assess and tell me , they cannot do anything but keep cleaning which means i must accept that i have an AUDI Q5 that recently cost me about 51k to renew the motoplan , I must accept the noise because i am not in my wear limit to replace the brakes with new ones . the assessment also says that due to driving conditions such as my driving or dust build up i must keep driving , a GERMAN car that suppose to pride itself in quality is telling me to accept a noise on a very expensive vehicle and if i cannot i must pay for the replacement - I cannot believe this , i have been a loyal customer of AUDI for many years but times have changed , i need to leave the brand now definitely.