Michelle J

Unwilling to resolve invalid token

I have been having issues with their services for a while . Whenever I purchase electricity tokens, I receive a message from my bank that the service is down. To combat that , I purchased R500 worth of electricity to use later , only to be met with an " invalid token" message and a response stating that there is nothing they can do as I made too many purchases . They cannot tell me how I can provide proper proof. The actual bank purchase was not enough. Writing down the first six digits of a test I performed 38 times was not sufficient . It is just an awful company filled with a level of competence that is baffling. The general unwillingness to help or lack of competence to assist is ridiculous.