Mahomed E

Very Bad Service

Rated 1 out of 5 stars VERY BAD SERVICE I purchased a Server Cabinet in October last year. CAB-27U Link Basic 27U 800 Deep Cabinet 4 Fans & 2 Shelves. The Fans Are Very Noisy, The Fans make a Scratching Noise as if the bearings are faulty or Fan blades may be Rubbing Against Something. I have made Numerous(15-20) Telephone Calls and sent Around 15-20 emails to Juan(Director) at Valotronics with NO RESPONSE except for one time when he sent an email saying the Fans are Noisy and not addressing the bearing /rubbing sounds which is very irritating as it is in my office. VALOTRONICS does not CARE ABOUT AFTERSALES SERVICE, AFTER BENIFITTING FROM SALE. I will be taking this up with Consumer Council SA and the Online Ombuds. After Months of trying to Get Hold of Jaun, I sent a email giving them 7 days to respond, and was totally ignored. PLEASE BE CAREFUL OF VALOTRONICS CUSTOMER AFTERCARE AND FULFILING WARRANTY CLAIMS COMMITTMENTS FROM THEM.