Nomonde N

Terrible service

Horrible service! My phone finally got delivered after a whole lot of back and forth with them. I went get a screen protector at the iStore. The consultant helping me noticed visible scratches and a dent on the phone. I had to pay R250 for a diagnostics test to be done, because I knew they weren't going to take accountability because their supplier sent a used phone. I called to inform them, and they advised I should send the phone back to them. On Wednesday it'll be a week where phone was collected, and I'm still waiting for proper feedback. I'm the one constantly calling asking for updates, and whenever I call I'm told something different everytime. This is such an inconvenience and very frustrating because I don't have a phone currently. The agents have terrible phone etiquette, they're acting as if they're doing you a favor.