Worldwide Advisory Services
Unclaimed Business
|1.4|20 Reviews (last 12 months)|This business does not respond to reviews
Worldwide Advisory Services
Unclaimed Business
|1.4
20 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Worldwide Advisory Services is generating predominantly negative sentiment from policyholders claiming on cellphone insurance linked to Telkom and MTN. Customers consistently mention disproportionately high excess fees, prolonged claim turnaround times, and poor communication where clients must repeatedly follow up for updates. A recurring theme is frustration with repetitive document requests, replacement devices arriving damaged or of lower value, and difficulty cancelling policies. Isolated positive feedback highlights individual consultants such as Hlulani and Siyabonga who demonstrated professionalism, follow-through, and genuine willingness to resolve claims efficiently.
Performance(last 12 months):
Trustindex Rating
2NPS Score
-100Unlikely
TrustIndex
2
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.4|20 Reviews
Sep '25 - Aug '26
Recent reviews (20)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceCF
Curtley F
1 reviews | Active since Jan 2020
22 Apr 2026, 20:07
Poor Service, Delays, and No Accountability – Still Waiting After Over a Month
On Wednesday, 11 March 2026, I booked my Samsung Galaxy A55 in for repairs at the Telkom store in Mitchell’s Plain. The consultant who assisted me in-store was excellent—helpful and professional, and she deserves recognition. However, everything that followed has been nothing short of frustrating and disappointing. A few days later, I was contacted by the insurance team and asked to complete a claims document requesting additional information—which I did promptly. After that, communication completely stopped. On 4 April (almost three weeks later), I followed up for an update as the 21 working day turnaround time was approaching. I then received a response from Noxolo asking me to complete the same form again, specifically requesting the IMEI number—information that had already been provided when the phone was initially booked in for repairs. I questioned why this information was being requested three weeks later, but instead of a clear explanation, I received repeated generic responses from multiple consultants (Jelissa and Nthabiseng), all stating the same thing: that the IMEI number was required to proceed. No accountability, no proper explanation—just copy-and-paste replies. On 8 April, I reluctantly resubmitted the requested documents and clearly stated that I wanted my device returned to me by no later than 15 April 2026, regardless of whether the repair was completed. On 13 April, I was then informed—after more than a month—that I needed to pay an excess of R1,643.85. At this point, I had completely lost confidence in the process and immediately requested that my device be returned unrepaired and that my insurance be cancelled. After further back-and-forth, my insurance was only confirmed as cancelled on 15 April. I was advised by Sharon that it would take 3 working days for my device to be returned. Today is 22 April 2026, and I am still waiting. Despite following up again on 21 April, I received yet another vague response stating that the matter is “highly prioritised.” This has clearly not translated into any real action. This experience has been unacceptable. I am paying for a service that I am not receiving, dealing with multiple consultants on a single case, with no ownership, no urgency, and no accountability. At this point, my expectation is simple: I want my device returned to me, unrepaired, no later than Friday, 24 April 2026. This level of service is extremely disappointing and reflects poorly on the organisation as a whole.
Helpful (0)
|Replies (0)CF
Curtley F
1 reviews | Active since Jan 2020
22 Apr 2026, 20:07
Poor Service, Delays, and No Accountability – Still Waiting After Over a Month
On Wednesday, 11 March 2026, I booked my Samsung Galaxy A55 in for repairs at the Telkom store in Mitchell’s Plain. The consultant who assisted me in-store was excellent—helpful and professional, and she deserves recognition. However, everything that followed has been nothing short of frustrating and disappointing. A few days later, I was contacted by the insurance team and asked to complete a claims document requesting additional information—which I did promptly. After that, communication completely stopped. On 4 April (almost three weeks later), I followed up for an update as the 21 working day turnaround time was approaching. I then received a response from Noxolo asking me to complete the same form again, specifically requesting the IMEI number—information that had already been provided when the phone was initially booked in for repairs. I questioned why this information was being requested three weeks later, but instead of a clear explanation, I received repeated generic responses from multiple consultants (Jelissa and Nthabiseng), all stating the same thing: that the IMEI number was required to proceed. No accountability, no proper explanation—just copy-and-paste replies. On 8 April, I reluctantly resubmitted the requested documents and clearly stated that I wanted my device returned to me by no later than 15 April 2026, regardless of whether the repair was completed. On 13 April, I was then informed—after more than a month—that I needed to pay an excess of R1,643.85. At this point, I had completely lost confidence in the process and immediately requested that my device be returned unrepaired and that my insurance be cancelled. After further back-and-forth, my insurance was only confirmed as cancelled on 15 April. I was advised by Sharon that it would take 3 working days for my device to be returned. Today is 22 April 2026, and I am still waiting. Despite following up again on 21 April, I received yet another vague response stating that the matter is “highly prioritised.” This has clearly not translated into any real action. This experience has been unacceptable. I am paying for a service that I am not receiving, dealing with multiple consultants on a single case, with no ownership, no urgency, and no accountability. At this point, my expectation is simple: I want my device returned to me, unrepaired, no later than Friday, 24 April 2026. This level of service is extremely disappointing and reflects poorly on the organisation as a whole.
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Replies (0)FB
Frans B
1 reviews | Active since Sept 2017
2 Apr 2026, 11:15
Excess are ridiculous.
What a money making insurance scheme from Telkom, the excess on the devices are absolutely ridiculous. Rather leave the insurance it's going to work out cheaper without insurance. What a joke.
Helpful (0)
|Replies (0)NN
Nomonde N
1 reviews | Active since Mar 2026
9 Mar 2026, 17:14
Terrible service
Horrible service! My phone finally got delivered after a whole lot of back and forth with them. I went get a screen protector at the iStore. The consultant helping me noticed visible scratches and a dent on the phone. I had to pay R250 for a diagnostics test to be done, because I knew they weren't going to take accountability because their supplier sent a used phone. I called to inform them, and they advised I should send the phone back to them. On Wednesday it'll be a week where phone was collected, and I'm still waiting for proper feedback. I'm the one constantly calling asking for updates, and whenever I call I'm told something different everytime. This is such an inconvenience and very frustrating because I don't have a phone currently. The agents have terrible phone etiquette, they're acting as if they're doing you a favor.
Helpful (0)
|Replies (0)NN
Nomonde N
1 reviews | Active since Mar 2026
9 Mar 2026, 17:14
Terrible service
Horrible service! My phone finally got delivered after a whole lot of back and forth with them. I went get a screen protector at the iStore. The consultant helping me noticed visible scratches and a dent on the phone. I had to pay R250 for a diagnostics test to be done, because I knew they weren't going to take accountability because their supplier sent a used phone. I called to inform them, and they advised I should send the phone back to them. On Wednesday it'll be a week where phone was collected, and I'm still waiting for proper feedback. I'm the one constantly calling asking for updates, and whenever I call I'm told something different everytime. This is such an inconvenience and very frustrating because I don't have a phone currently. The agents have terrible phone etiquette, they're acting as if they're doing you a favor.
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Replies (0)TM
Tshepo M
1 reviews | Active since Jul 2019
20 Feb 2026, 09:38
Worldwide Advisory Services via Santam
I took out a cellphone contract with MTN and specifically requested that cellphone insurance be included in my monthly bill. However, when I needed to make a claim I discovered that the insurance was actually provided by a third party and was not handled directly by MTN as I had been led to believe. After submitting all the required documentation and claim forms, I was told that it would take up to 48 hours just to assess and approve the claim, and then once approved, it could take a further two weeks for a replacement phone to be delivered. To make matters worse their system has been down for more than 2 days, this is not what I expected when I signed up for insurance. As a result of my experience, I will not be taking out any future cellphone contracts with MTN or using their third-party insurance. I am also interested to see what Santam - the underwriter involved would say about the way this product was explained and handled.
Helpful (0)
|Replies (0)TM
Tshepo M
1 reviews | Active since Jul 2019
20 Feb 2026, 09:38
Worldwide Advisory Services via Santam
I took out a cellphone contract with MTN and specifically requested that cellphone insurance be included in my monthly bill. However, when I needed to make a claim I discovered that the insurance was actually provided by a third party and was not handled directly by MTN as I had been led to believe. After submitting all the required documentation and claim forms, I was told that it would take up to 48 hours just to assess and approve the claim, and then once approved, it could take a further two weeks for a replacement phone to be delivered. To make matters worse their system has been down for more than 2 days, this is not what I expected when I signed up for insurance. As a result of my experience, I will not be taking out any future cellphone contracts with MTN or using their third-party insurance. I am also interested to see what Santam - the underwriter involved would say about the way this product was explained and handled.
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Replies (0)M
Mukundi
1 reviews | Active since Jul 2024
10 Feb 2026, 15:21
Atrocious, Switch Providers now
Spoke to Sharon. I got my Iphone 12 pro max insured with them, they sent me an excess report of R4 500. They alleged that the price of the device was R30 000, I responded with an original istore receipt from the day I purchased the phone. Guess what? I have been ignored, I finally called them today, the same useless service. I got put on hold for 10 minutes and eventually hung up because SHARON isn’t responding. The negative reviews speak for themselves. I have been a NAKED client for years and they would never disrespect me like this, immediately cancelling and switching so I can be under the same umbrella.
Helpful (0)
|Replies (0)M
Mukundi
1 reviews | Active since Jul 2024
10 Feb 2026, 15:21
Atrocious, Switch Providers now
Spoke to Sharon. I got my Iphone 12 pro max insured with them, they sent me an excess report of R4 500. They alleged that the price of the device was R30 000, I responded with an original istore receipt from the day I purchased the phone. Guess what? I have been ignored, I finally called them today, the same useless service. I got put on hold for 10 minutes and eventually hung up because SHARON isn’t responding. The negative reviews speak for themselves. I have been a NAKED client for years and they would never disrespect me like this, immediately cancelling and switching so I can be under the same umbrella.
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Replies (0)MM
Mashoto M
1 reviews | Active since Feb 2026
9 Feb 2026, 20:15
Worldwide advisory services is the worst
The worst insurance ever. First of all, Telkom did not alert me when they were moving to this 3rd party. I claimed for a ****** phone in November 2024 which took me calling them everyday to get an update. January 3025 the phone started having speaker issues..returned the phone and came back with the same issue. I am now being told to pay excess for the same issue the phone came back with. They give us “new” phones knowing very well they gonna have issues after the 12 months warranty . They told me the phone is out of warranty so that’s why I need to pay excess. Yet they failed to fix the phone when it was still under the warranty. I would not recommend. The manager even told me I am using an iPhone 13 so “of course I am gonna have issues with the phone” I am so disappointed not that I expected much from them.
Helpful (0)
|Replies (0)MM
Mashoto M
1 reviews | Active since Feb 2026
9 Feb 2026, 20:15
Worldwide advisory services is the worst
The worst insurance ever. First of all, Telkom did not alert me when they were moving to this 3rd party. I claimed for a ****** phone in November 2024 which took me calling them everyday to get an update. January 3025 the phone started having speaker issues..returned the phone and came back with the same issue. I am now being told to pay excess for the same issue the phone came back with. They give us “new” phones knowing very well they gonna have issues after the 12 months warranty . They told me the phone is out of warranty so that’s why I need to pay excess. Yet they failed to fix the phone when it was still under the warranty. I would not recommend. The manager even told me I am using an iPhone 13 so “of course I am gonna have issues with the phone” I am so disappointed not that I expected much from them.
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Replies (0)AM
Aphiwe M
1 reviews | Active since Jun 2020
30 Jan 2026, 08:28
Telkom Insurance Managed by WWAS
I cancelled my insurance policy over 6 months ago, but they have been debiting money from account, I have had endless contact with them to try and stop this, and they are not stopping. DO NOT take up insurance with Telkom, they will not help with issues with your policy, instead they'll send you to the *********** WWAS.
Helpful (0)
|Replies (0)AM
Aphiwe M
1 reviews | Active since Jun 2020
30 Jan 2026, 08:28
Telkom Insurance Managed by WWAS
I cancelled my insurance policy over 6 months ago, but they have been debiting money from account, I have had endless contact with them to try and stop this, and they are not stopping. DO NOT take up insurance with Telkom, they will not help with issues with your policy, instead they'll send you to the *********** WWAS.
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Replies (0)KD
Katlego D
1 reviews | Active since Jan 2026
21 Jan 2026, 19:28
Telkom insurance WWAS
Tomorrow is exactly a month since my phone got damaged. Telkom did not inform us the constomers that they changed the service provider. WWSA is the worst service provider I have come across. I spent weeks trying to put in a claim and I have to constantly follow up for any update. I requested multiple times to speak to a manager and when I finally spoke to one I received a message that my claim was authorised, they did not even say whether for repairs or replacement. I paid the excess and still no turn around time on my device. I'm so disappointed with the service, Tomorrow marks a month without a phone, I don't know what to do anymore #Telkom insurance
Helpful (0)
|Replies (1)KD
Katlego D
1 reviews | Active since Jan 2026
21 Jan 2026, 19:28
Telkom insurance WWAS
Tomorrow is exactly a month since my phone got damaged. Telkom did not inform us the constomers that they changed the service provider. WWSA is the worst service provider I have come across. I spent weeks trying to put in a claim and I have to constantly follow up for any update. I requested multiple times to speak to a manager and when I finally spoke to one I received a message that my claim was authorised, they did not even say whether for repairs or replacement. I paid the excess and still no turn around time on my device. I'm so disappointed with the service, Tomorrow marks a month without a phone, I don't know what to do anymore #Telkom insurance
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Replies (1)