WA
Worldwide Advisory Services
Unclaimed Business
WA
Worldwide Advisory Services
Unclaimed Business
35 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.2|35 Reviews
May '25 - Apr '26
5(7.1%)
4(0%)
3(0%)
2(0%)
1(92.9%)
5(7.1%)
4(0%)
3(0%)
2(0%)
1(92.9%)
Frequently Asked Questions About Worldwide Advisory Services
Worldwide Advisory Services has a TrustIndex of 0 out of 10 on Hellopeter, based on 35 reviews in the last 12 months. Hellopeter has tracked Worldwide Advisory Services across 126 total reviews. How is the TrustIndex calculated? →
Recent reviews (35)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceNN
Nomonde N
1 reviews | Active since Jan 2020
9 Mar 2026, 15:14
Terrible service
Horrible service! My phone finally got delivered after a whole lot of back and forth with them. I went get a screen protector at the iStore. The consultant helping me noticed visible scratches and a dent on the phone. I had to pay R250 for a diagnostics test to be done, because I knew they weren't going to take accountability because their supplier sent a used phone. I called to inform them, and they advised I should send the phone back to them. On Wednesday it'll be a week where phone was collected, and I'm still waiting for proper feedback. I'm the one constantly calling asking for updates, and whenever I call I'm told something different everytime. This is such an inconvenience and very frustrating because I don't have a phone currently. The agents have terrible phone etiquette, they're acting as if they're doing you a favor.
Helpful (0)
|Replies (0)NN
Nomonde N
1 reviews | Active since Jan 2020
9 Mar 2026, 15:14
Terrible service
Horrible service! My phone finally got delivered after a whole lot of back and forth with them. I went get a screen protector at the iStore. The consultant helping me noticed visible scratches and a dent on the phone. I had to pay R250 for a diagnostics test to be done, because I knew they weren't going to take accountability because their supplier sent a used phone. I called to inform them, and they advised I should send the phone back to them. On Wednesday it'll be a week where phone was collected, and I'm still waiting for proper feedback. I'm the one constantly calling asking for updates, and whenever I call I'm told something different everytime. This is such an inconvenience and very frustrating because I don't have a phone currently. The agents have terrible phone etiquette, they're acting as if they're doing you a favor.
0
Replies (0)TM
Tshepo M
1 reviews | Active since Jan 2020
20 Feb 2026, 07:38
Worldwide Advisory Services via Santam
I took out a cellphone contract with MTN and specifically requested that cellphone insurance be included in my monthly bill. However, when I needed to make a claim I discovered that the insurance was actually provided by a third party and was not handled directly by MTN as I had been led to believe. After submitting all the required documentation and claim forms, I was told that it would take up to 48 hours just to assess and approve the claim, and then once approved, it could take a further two weeks for a replacement phone to be delivered. To make matters worse their system has been down for more than 2 days, this is not what I expected when I signed up for insurance. As a result of my experience, I will not be taking out any future cellphone contracts with MTN or using their third-party insurance. I am also interested to see what Santam - the underwriter involved would say about the way this product was explained and handled.
Helpful (0)
|Replies (0)TM
Tshepo M
1 reviews | Active since Jan 2020
20 Feb 2026, 07:38
Worldwide Advisory Services via Santam
I took out a cellphone contract with MTN and specifically requested that cellphone insurance be included in my monthly bill. However, when I needed to make a claim I discovered that the insurance was actually provided by a third party and was not handled directly by MTN as I had been led to believe. After submitting all the required documentation and claim forms, I was told that it would take up to 48 hours just to assess and approve the claim, and then once approved, it could take a further two weeks for a replacement phone to be delivered. To make matters worse their system has been down for more than 2 days, this is not what I expected when I signed up for insurance. As a result of my experience, I will not be taking out any future cellphone contracts with MTN or using their third-party insurance. I am also interested to see what Santam - the underwriter involved would say about the way this product was explained and handled.
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Replies (0)M
Mukundi
1 reviews | Active since Jan 2020
10 Feb 2026, 13:21
Atrocious, Switch Providers now
Spoke to Sharon. I got my Iphone 12 pro max insured with them, they sent me an excess report of R4 500. They alleged that the price of the device was R30 000, I responded with an original istore receipt from the day I purchased the phone. Guess what? I have been ignored, I finally called them today, the same useless service. I got put on hold for 10 minutes and eventually hung up because SHARON isn’t responding. The negative reviews speak for themselves. I have been a NAKED client for years and they would never disrespect me like this, immediately cancelling and switching so I can be under the same umbrella.
Helpful (0)
|Replies (0)M
Mukundi
1 reviews | Active since Jan 2020
10 Feb 2026, 13:21
Atrocious, Switch Providers now
Spoke to Sharon. I got my Iphone 12 pro max insured with them, they sent me an excess report of R4 500. They alleged that the price of the device was R30 000, I responded with an original istore receipt from the day I purchased the phone. Guess what? I have been ignored, I finally called them today, the same useless service. I got put on hold for 10 minutes and eventually hung up because SHARON isn’t responding. The negative reviews speak for themselves. I have been a NAKED client for years and they would never disrespect me like this, immediately cancelling and switching so I can be under the same umbrella.
0
Replies (0)MM
Mashoto M
1 reviews | Active since Jan 2020
9 Feb 2026, 18:15
Worldwide advisory services is the worst
The worst insurance ever. First of all, Telkom did not alert me when they were moving to this 3rd party. I claimed for a ****** phone in November 2024 which took me calling them everyday to get an update. January 3025 the phone started having speaker issues..returned the phone and came back with the same issue. I am now being told to pay excess for the same issue the phone came back with. They give us “new” phones knowing very well they gonna have issues after the 12 months warranty . They told me the phone is out of warranty so that’s why I need to pay excess. Yet they failed to fix the phone when it was still under the warranty. I would not recommend. The manager even told me I am using an iPhone 13 so “of course I am gonna have issues with the phone” I am so disappointed not that I expected much from them.
Helpful (0)
|Replies (0)MM
Mashoto M
1 reviews | Active since Jan 2020
9 Feb 2026, 18:15
Worldwide advisory services is the worst
The worst insurance ever. First of all, Telkom did not alert me when they were moving to this 3rd party. I claimed for a ****** phone in November 2024 which took me calling them everyday to get an update. January 3025 the phone started having speaker issues..returned the phone and came back with the same issue. I am now being told to pay excess for the same issue the phone came back with. They give us “new” phones knowing very well they gonna have issues after the 12 months warranty . They told me the phone is out of warranty so that’s why I need to pay excess. Yet they failed to fix the phone when it was still under the warranty. I would not recommend. The manager even told me I am using an iPhone 13 so “of course I am gonna have issues with the phone” I am so disappointed not that I expected much from them.
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Replies (0)MM
Mashoto M
1 reviews | Active since Jan 2020
9 Feb 2026, 15:50
Worldwide advisory services is the worst…I would not recommend
The worst insurance ever. First of all, Telkom did not alert me when they were moving to this 3rd party. I claimed for a ****** phone in November 2024 which took me calling them everyday to get an update. January 3025 the phone started having speaker issues..returned the phone and came back with the same issue. I am now being told to pay excess for the same issue the phone came back with. They give us refurbished phones knowing very well they gonna have issues. They told me the phone is out of warranty so that’s why I need to pay excess. Yet they failed to fix the phone when it was still under the warranty. I would not recommend. The manager even told me I am using an iPhone 13 so “of course I am gonna have issues with the phone” I am so disappointed not that I expected much from them.
Helpful (0)
|Replies (0)MM
Mashoto M
1 reviews | Active since Jan 2020
9 Feb 2026, 15:50
Worldwide advisory services is the worst…I would not recommend
The worst insurance ever. First of all, Telkom did not alert me when they were moving to this 3rd party. I claimed for a ****** phone in November 2024 which took me calling them everyday to get an update. January 3025 the phone started having speaker issues..returned the phone and came back with the same issue. I am now being told to pay excess for the same issue the phone came back with. They give us refurbished phones knowing very well they gonna have issues. They told me the phone is out of warranty so that’s why I need to pay excess. Yet they failed to fix the phone when it was still under the warranty. I would not recommend. The manager even told me I am using an iPhone 13 so “of course I am gonna have issues with the phone” I am so disappointed not that I expected much from them.
0
Replies (0)AM
Aphiwe M
1 reviews | Active since Jan 2020
30 Jan 2026, 06:28
Telkom Insurance Managed by WWAS
I cancelled my insurance policy over 6 months ago, but they have been debiting money from account, I have had endless contact with them to try and stop this, and they are not stopping. DO NOT take up insurance with Telkom, they will not help with issues with your policy, instead they'll send you to the *********** WWAS.
Helpful (0)
|Replies (0)AM
Aphiwe M
1 reviews | Active since Jan 2020
30 Jan 2026, 06:28
Telkom Insurance Managed by WWAS
I cancelled my insurance policy over 6 months ago, but they have been debiting money from account, I have had endless contact with them to try and stop this, and they are not stopping. DO NOT take up insurance with Telkom, they will not help with issues with your policy, instead they'll send you to the *********** WWAS.
0
Replies (0)KD
Katlego D
1 reviews | Active since Jan 2020
21 Jan 2026, 17:28
Telkom insurance WWAS
Tomorrow is exactly a month since my phone got damaged. Telkom did not inform us the constomers that they changed the service provider. WWSA is the worst service provider I have come across. I spent weeks trying to put in a claim and I have to constantly follow up for any update. I requested multiple times to speak to a manager and when I finally spoke to one I received a message that my claim was authorised, they did not even say whether for repairs or replacement. I paid the excess and still no turn around time on my device. I'm so disappointed with the service, Tomorrow marks a month without a phone, I don't know what to do anymore #Telkom insurance
Helpful (0)
|Replies (0)KD
Katlego D
1 reviews | Active since Jan 2020
21 Jan 2026, 17:28
Telkom insurance WWAS
Tomorrow is exactly a month since my phone got damaged. Telkom did not inform us the constomers that they changed the service provider. WWSA is the worst service provider I have come across. I spent weeks trying to put in a claim and I have to constantly follow up for any update. I requested multiple times to speak to a manager and when I finally spoke to one I received a message that my claim was authorised, they did not even say whether for repairs or replacement. I paid the excess and still no turn around time on my device. I'm so disappointed with the service, Tomorrow marks a month without a phone, I don't know what to do anymore #Telkom insurance
0
Replies (0)HM
Hendrietta M
1 reviews | Active since Jan 2020
7 Jan 2026, 13:54
Unreasonable Excess Fee on Telkom Mobile Insurance of R3000
I am lodging a formal complaint against Telkom Mobile Insurance regarding an unreasonably high excess fee charged on a lost cellphone claim. I have been paying my mobile insurance premiums consistently since the inception of the policy and this is my first-ever claim. To my shock, I was informed that the excess fee payable is almost equivalent to the cost of purchasing a brand-new phone. This completely defeats the purpose of having insurance in the first place. An insurance product is meant to provide financial relief in the event of loss. In this case, Telkom’s insurance offering provides no meaningful benefit and instead places an unfair and disproportionate financial burden on the customer. At no point was it clearly communicated that a first claim would attract such a punitive excess fee. I believe this practice is unreasonable, misleading, and poor value for money. Loyal customers who have never claimed should not be penalised in this manner. I have requested a review and reduction of the excess fee, but I am yet to receive a satisfactory resolution. I am sharing this experience to warn other consumers and to urge Telkom Mobile Insurance to reconsider its excess fee structure and address this matter fairly and transparently. I expect Telkom to engage constructively and resolve this issue without further escalation.
Helpful (0)
|Replies (0)HM
Hendrietta M
1 reviews | Active since Jan 2020
7 Jan 2026, 13:54
Unreasonable Excess Fee on Telkom Mobile Insurance of R3000
I am lodging a formal complaint against Telkom Mobile Insurance regarding an unreasonably high excess fee charged on a lost cellphone claim. I have been paying my mobile insurance premiums consistently since the inception of the policy and this is my first-ever claim. To my shock, I was informed that the excess fee payable is almost equivalent to the cost of purchasing a brand-new phone. This completely defeats the purpose of having insurance in the first place. An insurance product is meant to provide financial relief in the event of loss. In this case, Telkom’s insurance offering provides no meaningful benefit and instead places an unfair and disproportionate financial burden on the customer. At no point was it clearly communicated that a first claim would attract such a punitive excess fee. I believe this practice is unreasonable, misleading, and poor value for money. Loyal customers who have never claimed should not be penalised in this manner. I have requested a review and reduction of the excess fee, but I am yet to receive a satisfactory resolution. I am sharing this experience to warn other consumers and to urge Telkom Mobile Insurance to reconsider its excess fee structure and address this matter fairly and transparently. I expect Telkom to engage constructively and resolve this issue without further escalation.
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Replies (0)