M
Mukundi
Active since Jul 2024
8
Reviews
0
Industries
Reviews
8 reviews2 months ago
Atrocious, Switch Providers now
Spoke to Sharon. I got my Iphone 12 pro max insured with them, they sent me an excess report of R4 500. They alleged that the price of the device was R30 000, I responded with an original istore receipt from the day I purchased the phone. Guess what? I have been ignored, I finally called them today, the same useless service. I got put on hold for 10 minutes and eventually hung up because SHARON isn’t responding. The negative reviews speak for themselves. I have been a NAKED client for years and they would never disrespect me like this, immediately cancelling and switching so I can be under the same umbrella.
0 replies
2 months ago
Useless Phone Line and Useless service that lies
Terrible Service, I purposefully put in the delivery instructions deliver after 2:30 pm. I have tried calling the line, made it to 2 and kept getting hung up on. I called on Friday 6 February and the rude responder told me she would assist and call me back. No one called me back. Pathetic service. I tried changing the delivery address and I got redirected, but guess what? Their pathetic website doesn’t have that option.
56 replies
9 months ago
I may be a victim of identity theft and FNB just ghosted me after 5 years of being a client
I recently found out that my personal information is being used by a refugee in the country, days before my birthday. (All messages attached below) It feels like a cruel joke, and FNB is treating me like this matter is not serious and are currently ignoring me. Summary: I am sharing a number with another FNB client who is a refugee. They have been using my details without my knowing and FNB is ignoring me. This person appears to still be in the country as they have failed to update their refugee records. I had learnt about FNB's payshap service earlier in May and I was excited to use it, gone are immediate payments and their fees! I registered for the service and used it once. I then remembered to use it when my sister visiting from abroad (in mid June) tried to transfer me some money. When I opened my FNB app and tried to find my payshap ID, I couldn't. I could no longer send nor receive money using the service. It was incredibly odd, as I had just registered and used it once. We then opted to use geopayments, I made a mental note to call FNB. I called FNB and spoke to Nkosinathi Ndebele, who was able to contact IT and they were able to remove all accounts on their end. Which allowed me to restart and register my account again. That initially was sorted and Nkosinathi helped me. However, things to get weird after this. I began receiving SMS's from FNB from the 25 June 2025 stating (see below): FNB: This is a reminder that your refugee on record will expire on 6 July 2025. For assistance, call 087 730 5799 or visit your nearest FNB branch. Ts, Cs and std network rates apply. FNB a div of FRB Ltd. Auth FSP. I am South African and have ancestry in South Africa. I am not a refugee and I don't know any refugees. I became nervous and scared as I was wondering who is using my information? This is scary especially when you consider all the cases ongoing of South Africans being unable to apply for university or get visas due to their identity being ******. Also note, I have personally opted to receive all my notifications in app. I called FNB on 2 July 2025 who sent me in every direction and I eventually landed on Sinenhlanhla Mhlambi - who has since ghosted me! I began speaking to her and she told me to email all the messages I have received from FNB. We were on the phone for over 40 minutes and she reassured me that I would be contacted within 24-48 hours. This is a lie, because today is 15 July 2025 and no one has contacted me. Funny how I can't ghost FNB when I don't "feel" like paying my bank fees. Yet they can ghost a client of 5 years when they don't "feel" like addressing the issue of my personal information being used by other client(s). (messages attached) Nonetheless, as I am speaking to Sinenhlanhla Mhlambi I actually went back and discovered a disturbing trend. I initially didn't think much of this, but I have receiving messages from this refugee client as early as 11 February 2025. I honestly thought it was a fluke, because I received messages such as "Ramadan Mubarak" "Eid Mubarak". I have no hate in my heart for Muslims, I made the mistake of dismissing these messages because I am not Muslim and I thought it was an error. I kept receiving these messages, even a notification of an Islamic bundle account. However, as inferred by Sinenhlanhla Mhlambi during our phone call, the reason why I was unable to use my phone number for services like payshap is because this other person is also using my phone number. Sinenhlanhla Mhlambi informed me that FNB would remove the contact number linked to any other accounts, yet another lie because I am still receiving this individuals messages. I was in disbelief, because when I called FNB it was 2 July 2025 and their refugee on record was about to expire on 6 July 2025. Further, I received a message yesterday 14 July 2025 informing me that this persons refugee on record has expired. Is this person just now in the country ********ly? Are they potentiall committing crimes in my name? Financial or otherwise? Do they have any of my other information? How were they able to bypass the OTP process for payshap given that I have had this number for 5 years and its on contract! What is the extent of my personal information being compromised? I tried to email Sinenhlanhla Mhlambi to follow up, I am being ghosted/ignored. I tried to go back and email Nkosinathi Ndebele despite him dealing with my initial query, and guess what? I am being ignored. This is so painful and difficult especially when you consider the extent of personal security concerns that this issue raises. FNB has failed to simply call and give me an update or even send a lazy email stating "we are still looking into it". I am at my wits end and I may need look into other avenues to ensure redress. What is so twisted, this was all happening 3 days before my birthday. Imagine walking into a new chapter of your life with all this anxiety. FNB: You have not used your FNB ISLAMIC EASY BUNDLE account ...2204. You can now earn interest on a positive balance. Make a deposit today and start earning interest now. Ts and Cs apply. FNB a div of FRB Ltd, an auth FSP. FNB :-) Eid Mubarak. May your sacrifice be elevated to the highest levels of acceptance. FNB Islamic Banking. FNB a div of FRB Ltd. FNB: You have not used your FNB ISLAMIC EASY BUNDLE account ...2204. You can now earn interest on a positive balance. Make a deposit today and start earning interest now. Ts and Cs apply. FNB a div of FRB Ltd, an auth FSP. From 11 February 2025, note I only learnt about Payshap in May 2025. FNB :-) You are about to either register or update your ShapID details to receive PayShap payments OTP: 9952. Don't share this OTP with anyone! Cs/hucMYZv+
106 replies
11 months ago
Turns out you don’t need to make phonecalls
Friendly staff and team, loved Anele and Catherine.
58 replies
12 months ago
Just save yourself the headache
Makro has failed me in every regard. They are running off into the sunset with a R12 000 + sale, and where am I? All alone at 02:52 am on a Monday morning trying to figure out my next steps after purchasing a dishwasher that was supposed to make my life easier especially as my mother has a chronic illness and there is a small child in the house. I have been sitting here since 8 April 2025 with a useless dishwasher that was purchased on 10 February 2025 that was supposed to make my life easier but has only invited stress after stress. I have spoken to numerous people, sent numerous emails, made numerous phone calls all amounting to nothing. Makro has rep**** twice stating that I would be assisted but no one has been genuine. I spoke to Anna, Mikyle from the call centres, direct representatives from the Centurion branch including Rendani Mudau and Sello. The LG repairer Musa even came to my home. And to date no resolution has been offered. They call and tell me that they are taking my claim “very seriously 🥺” after I leave a review then they disappear again. They asked for my details recently and I sent it in the email, instead of scrolling down and viewing the full email they stated that details are missing. I forwarded the email again and I sent a new email too with the details. Now they’re saying a representative needs to come over again to view the machine. They do not have an appreciation of the amount of coordination it takes to miss work and avail ourselves for their visits. I have included the reference number from the initial visit when Musa came. I am incredibly deeply disappointed by the lack of care and it almost feels deliberate as this week 10 May 2025 is when my 3 month protection period ends. Now its almost 3am I am incredibly stressed out trying to figure out how to navigate this situation after being failed and ignored at every turn. These people are joyful and so kind when its time to take your money, they made the sale in 1 hour but getting assistance has taken almost a month (8 May 2025) . This was a purchase to ease my family’s daily workload but this has only invited more heartache and stress. I have attached my other reviews made over the course of April. 8 April 10:06 Will gladly leave you stranded Purchased an LG dishwasher on 10 February 2025, I even purchased extended warranty. This dishwasher was about R13k-14k I wasted my airtime calling the call centre on Tuesday 1 April my reference is LGIOEC, I was told that I would be contacted within 24/36 hours It has been exactly 1 week (8 April). I wasted my airtime again calling massmart/makro again this morning, only to be met with a rude agent that hung up repeatedly and would place me on hold. I had to call this lady repeatedly. No answers whatsoever. Imagine purchasing such an expensive dishwasher, they were happy to take my money but not to help me meaningfully. I was lucky enough to get transferred to the LG service centre, where Sello was so patient with me and was able to understand the frustration. Guess what, LG had never even received a logged call from Makro. What a joke, sorely disappointed by their lack of service. To make matters worse, I paid about an additional R1200 for extended warranty. Eventually the direct LG representative took the time to log all my info and give me the help I needed, he even called me back and walked me through everything. My service request was booked. 25 April 2025 20:09 Today is 25 April 2025, never been made a bigger fool than today. Tried contacting Makro to follow up today from the main line that my makro card is under. I was hung up on numerous times. They had rep**** to my previous review and I thought that the issue would be resolved shortly afterwards. Its been 2 weeks. Such an awful experience especially after purchasing such an expensive dishwasher and purchasing extended warranty (all totalling about R14-15k. The dishwasher was purchased as I have a small child and my poor mom has arthritis. This is so sad, everyone was happy in the store when I made my purchase but now that I need help there is no one to be found. This has been so stressful for my family in this time 💔
58 replies
12 months ago
Will gladly leave you stranded
Purchased an LG dishwasher on 10 February 2025, I even purchased extended warranty. This dishwasher was about R13k-14k I wasted my airtime calling the call centre on Tuesday 1 April my reference is LGIOEC, I was told that I would be contacted within 24/36 hours It has been exactly 1 week (8 April). I wasted my airtime again calling massmart/makro again this morning, only to be met with a rude agent that hung up repeatedly and would place me on hold. I had to call this lady repeatedly. No answers whatsoever. Imagine purchasing such an expensive dishwasher, they were happy to take my money but not to help me meaningfully. I was lucky enough to get transferred to the LG service centre, where Sello was so patient with me and was able to understand the frustration. Guess what, LG had never even received a logged call from Makro. What a joke, sorely disappointed by their lack of service. To make matters worse, I paid about an additional R1200 for extended warranty. Eventually the direct LG representative took the time to log all my info and give me the help I needed, he even called me back and walked me through everything. My service request was booked.
175 replies
13 months ago
Disappointing assistance from Switch Representatives
I was extremely disappointed with the representative Zintle. I wasn’t even making a claim, I was simply trying to finalise my quote so my coverage can begin. I am currently insured with another insurer and was hoping to transition all my devices over to Switch before my next billing date which is the 1 April. When I contacted the representative, I had a few queries. I wanted to ensure that I had satisfied any disclosures and any additional requirements on my end. When I submitted the supporting documents for my quote I included an exclusive owner warranty. I was told that I had to contact the store for the documents with a valuation of the value. I was unable to go in person, thus I spent my morning liasing with the store via phone to receive a document showing the value of the device. They sent me a quote, the representative rejected the quote - and stated that I need a valuation sheet or original receipt. Further, the representative stated that if the exact make and model is no longer available a quote in my name must be provided for the next available make and model. Which the original retailer did, they provided me a quote for the Nikon Z50 2. When I did this she changed her mind and rejected it. My camera is a Nikon Z50, I purchased the device for when it was still on special. However the market value is R5 000 higher. Further, the original packaging (which I still have) that the camera came in states the correct current market value. I informed the representative of this discrepancy and I submitted screenshots, original pictures and images from the retailers website and other similar retailers expressing the market value. I also sent a screenshot of the email the store sent me after getting off the phone with them with the z50 2 quote. Further, when I purchased the device it was a combo. The camera and lens came together, the Switch app requires disclosures for add ons. I provided this info but it resulted in an increase in the cost of the product which is not reflected in any current market value. I explained that to the representative, she didn’t even bother to acknowledge this point. Then I was told that my exclusive owner warranty document is not sufficient proof that I own the device. I tried to make adjustments to the claim however, I was unable to see my uploaded pictures and docs on my end. I was told to switch on and switch of my coverage which I did over 4 times. To this date, I still can’t see my documents but they can. I was then told that the device needs to be insured for its current market value and that I must keep my invoice (proof of purchase) in a “safe place” in the event I need to claim. I responded with a request for further assistance and further queries regarding the points that I raised which were not resolved or ignored. This process was underwhelming and tedious. I am sorely disappointed by the lack of meaningful engagement that I received. It felt like I was just being brushed off and dismissed. This process does not sit well with me, and is alarming. The whole purpose of getting insurance is to mitigate risk, however this process felt like I would be exposed to risk if anything happened to me or my device. I am deeply disappointed, this is my experience at the stage where their assistance is supposed to be compelling me to give them my money every month. How will I be treated in future if I am in a legitimately vulnerable position?
53 replies
21 months ago
Two Insurance claims
I had two claims processed in the past two years. They are extremely speedy and handle issues by the end of the week. My nephew broke my laptop on the Friday, got the courier to collect by the following Monday, had my laptop repaired, fixed and sent back the next Monday. Amazing and affordable, keep them lowkey while their premiums are great.
56 replies
Review Distribution
5 Star
2 (25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
6 (75%)