Tshepo M

Active since Jul 2019

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Reviews

14 reviews

6 months ago

Worldwide Advisory Services via Santam

I took out a cellphone contract with MTN and specifically requested that cellphone insurance be included in my monthly bill. However, when I needed to make a claim I discovered that the insurance was actually provided by a third party and was not handled directly by MTN as I had been led to believe. After submitting all the required documentation and claim forms, I was told that it would take up to 48 hours just to assess and approve the claim, and then once approved, it could take a further two weeks for a replacement phone to be delivered. To make matters worse their system has been down for more than 2 days, this is not what I expected when I signed up for insurance. As a result of my experience, I will not be taking out any future cellphone contracts with MTN or using their third-party insurance. I am also interested to see what Santam - the underwriter involved would say about the way this product was explained and handled.

0 replies

1-grid

9 months ago

Account suspended by 1-grid

For the past 3 to 4 weeks I've been struggling with my account being suspended although i don't owe anything, when i call customer care line i can't get through and now my business has stopped because of this inconvenience. Am definitely going to move from this hosting company

1 reply

booking.com

10 months ago

Bad experience

On the 18th i booked The Executive Apartment in Ellipse Waterfall City, Address: 2306 Karkloof Crescent, Midrand, South Africa, 2066 for 1 night Check in Sat, Oct 18 Check out Sun, Oct 19 with Confirmation number ***. When i got to the property the owners provided contact number was off and i did not have access to the apartment although money had been deducted from my account as a result i have to pay for a different booking at the reception. Yesterday i managed to get hold of the owner and she asked me to cancel the booking so that i can be refunded and i explained to her i do not get an option to cancel and she told me she can't cancel from her side. Customer care from Booking.com is as good as useless because it doesn't make it easy for clients to request for their refunds. Can someone kindly contact me on my number *** or email ***

0 replies

FNB (First National Bank)

11 months ago

Prescribed Closure Letter

I have been trying to get my prescribed closure letter from FNB without any luck, i was promised the letter would be sent to me but its been more than a week and i have not received anything.

1 reply

Makro

28 months ago

LG Washing Machine

On the 6th April 2024 I went to the store in Woodmead to return my washing machine that i bought on the 28th March 2024, A call was logged for me to send a technician to come and have a look at the problem on the same day with Ref number is RNU***. I was also advised that the technician from LG will be in contact within 24 to 48 hours to my disappointment it is the 16th April 2024 but no one has contacted me and now am sitting with the washing machine that it is no use for me but my money is with Makro.

1 reply

FNB (First National Bank)

32 months ago

FNB ***** Department

FNB is making it very difficult for clients to report *****ulent activities on their accounts, i had a chat on the App with some agent and she told me to report on the App however when i tried that the FNB App gave me an error then i was given a ***** line number *** of which when i called i was on hold for more than 30 minutes with no luck my airtime got finished while on hold. I then decided to go to the Midrand, Carlswald branch on 06/12/2023 they gave me a phone to call the ***** line which i was on hold for an agent for almost 20 minutes and their small phone died before i could even speak to anyone. I sent an email to ******** detailing my incident and no one has gotten back to me.

1 reply

UberEats

33 months ago

Unauthorized bank transactions

Security from this App is very disappointing, i don't have an App installed on my phone nor do i use the App however money has been charged from 4 of my bank cards without my approval and yet i can't even call their helpline or email them. Clearly they don't care about the safety of people's accounts. I doubt even someone will contact me to hear my issues out

0 replies

Hertz Rent a Car

34 months ago

Bad ****** service

I booked the car online on the 26th October 2023 for 3 days from 27th October 2023 and the money was deducted however hot a call from some lady at Williams Hunt in Centurion telling me the car i booked online which was a VW Polo TSI for R2292.30 they don't have it but they have a Polo Vivo. This is not acceptable and now refunding my money wont be immediate so am wondering where should i get the money to book another car somewhere else cause i have a funeral to attend tomorrow. Am really degusted and frustrated by the level of service from this entity, I have been holding for more than 10 minutes ***to speak to an agent.... My confirmation number 14N92X

0 replies

DStv (MultiChoice)

35 months ago

Disgusting Customer Service

Hi, on the 16th August 2023 i requested a refund and the agent who assisted me promised have it with in 7 to 14 days to my surprise today when i requested feedback i was told my refund was never processed mean i have to wait under 14 days for payment of which am not willing to wait. The agent on the 16th August 2023 she told me they dont give reference numbers however the agent (Noko Kgano) from today gave me a reference number ***-i43 for the escalation. Please note am not willing to wait another 14 days for a mere R699

1 reply

DStv (MultiChoice)

37 months ago

Disgusting customer care service

I am extremely disappointed at the level of service and the dont care attitude I've received from Multichoice. I signed up on 1 of their packages online via their website however the website kept on giving me errors until i select a wrong DSTV streaming package for R699 after realizing that i selected a wrong package i immediately called the customer care line where i was transferred from 1 department to another without any luck. One agent promised to log a call for me which she refused to give me a reference number for that was on the 25th, 2 days later on the 27th July 2023 without any communication/feedback i called again with no luck until i used their online chatbot and again explained to the agent what had happened and she promised to get someone to call me so we can resolve my matter with reference number #INC-*** and to check for feedback within 24 to 48 hours. It's the 31st July today and i have not received anything communication. What i need is very simple... to be moved from steaming only to DSTV internet + Premium Subscription + a decoder for R1049 p/m for 24 hours. I am currently sitting with a package that has no use for me and not using it even if they checked my usage they'll see i did not once use it. Kindly move my package and allow me to pay the difference of R1049 to R699. I hope after this at least someone with a sense of helping a potential client

1 reply

Review Distribution

5 Star

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4 Star

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2 Star

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1 Star

14 (100%)

Tshepo M

Reviews

Worldwide Advisory Services via Santam

Account suspended by 1-grid

Bad experience

Prescribed Closure Letter

LG Washing Machine

FNB ***** Department

Unauthorized bank transactions

Bad ****** service

Disgusting Customer Service

Disgusting customer care service

Review Distribution

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