HR
Hertz Rent a Car
Claimed Business
HR
Hertz Rent a Car
Claimed Business
65 Reviews (last 12 months)
Does not respond to reviews
Rated in:
Scores reflect the Overall AI Score for each category
AI Review Summary
Based on recent customer reviews, Hertz Rent a Car faces severe and systemic customer experience failures across virtually every service dimension. Customers consistently report unreturned deposits held for weeks or months, unauthorized charges to credit cards, complete communication breakdowns when seeking resolution, and a recurring pattern of being blamed for pre-existing vehicle damage. The overwhelming majority of feedback is deeply negative, with only isolated positive experiences mentioned.
Top Strengths:
- •Vehicle Quality & Reliability: While vehicles themselves occasionally receive praise for being good to drive, the theme is dominated by disputes over alleged damage, pre-existing scratches charged to customers, and hail damage claims that customers contest with evidence.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
TrustIndex
0
Score
Ranking
#7
in Car Rental
NPS Score
-83
Recommended: Unlikely
Review Distribution
1.4|65 Reviews
May '25 - Apr '26
5(4.8%)
4(3.2%)
3(0%)
2(3.2%)
1(88.9%)
5(4.8%)
4(3.2%)
3(0%)
2(3.2%)
1(88.9%)
Recent reviews (65)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceNM
Nonhlanhla M
1 reviews | Active since Jan 2020
19 Mar 2026, 06:44
Hertz is a great company to rent a car
I'd like to express my satisfaction with Hertz, I rented a car, the admin was seamless, their staff are friendly and the process was amazing. The deposit is quite high, but it took three days to return my deposit which is something I've never experienced with other companies.
Helpful (0)
|Replies (0)NM
Nonhlanhla M
1 reviews | Active since Jan 2020
19 Mar 2026, 06:44
Hertz is a great company to rent a car
I'd like to express my satisfaction with Hertz, I rented a car, the admin was seamless, their staff are friendly and the process was amazing. The deposit is quite high, but it took three days to return my deposit which is something I've never experienced with other companies.
0
Replies (0)MS
Mike S
1 reviews | Active since Jan 2020
13 Mar 2026, 09:21
WARNING: Hertz Car Rental is a ****! Returned car with no damage, yet Hertz ********ly withheld R4600 from my credit card after a month of silence. Fabricated “excess” charges and VAT on non‑existent damage. This is theft, not service. Do NOT rent from He
RA Number: 89045661 I can absolutely concur with countless other reviews – Hertz delivers appalling service and exploits customers. I rented a car for a week, fully prepaid, and even took out their so‑called premium package with excess waiver. The vehicle was returned without incident, yet Hertz ********ly withheld R4600 from the R6000 hold they placed on my credit card. They fabricated a R4000 “excess” for non‑existent damage and added R600 VAT on that excess. This is blatant theft. Only after repeated enquiries, nearly a month later, did they partially refund me – without any notice or permission. This disgraceful conduct has now forced me to consider legal action, wasting my time and money. I have already reported this matter to Carte Blanche and The Devi Show, awaiting interviews to expose Hertz publicly. Buyer beware: Hertz will take advantage of you. They hide behind fine print, delay refunds, and ********ly pocket money from innocent customers. Do NOT rent from Hertz unless you want to risk being ****** under the guise of “policy.” Hertz needs to be held accountable – and I strongly warn anyone considering them: look at the reviews, see the pattern, and stay far away.
Helpful (0)
|Replies (0)MS
Mike S
1 reviews | Active since Jan 2020
13 Mar 2026, 09:21
WARNING: Hertz Car Rental is a ****! Returned car with no damage, yet Hertz ********ly withheld R4600 from my credit card after a month of silence. Fabricated “excess” charges and VAT on non‑existent damage. This is theft, not service. Do NOT rent from He
RA Number: 89045661 I can absolutely concur with countless other reviews – Hertz delivers appalling service and exploits customers. I rented a car for a week, fully prepaid, and even took out their so‑called premium package with excess waiver. The vehicle was returned without incident, yet Hertz ********ly withheld R4600 from the R6000 hold they placed on my credit card. They fabricated a R4000 “excess” for non‑existent damage and added R600 VAT on that excess. This is blatant theft. Only after repeated enquiries, nearly a month later, did they partially refund me – without any notice or permission. This disgraceful conduct has now forced me to consider legal action, wasting my time and money. I have already reported this matter to Carte Blanche and The Devi Show, awaiting interviews to expose Hertz publicly. Buyer beware: Hertz will take advantage of you. They hide behind fine print, delay refunds, and ********ly pocket money from innocent customers. Do NOT rent from Hertz unless you want to risk being ****** under the guise of “policy.” Hertz needs to be held accountable – and I strongly warn anyone considering them: look at the reviews, see the pattern, and stay far away.
0
Replies (0)BB
Bev B
1 reviews | Active since Jan 2020
12 Mar 2026, 14:43
thank you Hertz Cape Town
we rented a car from Hertz Cape Town International airport in February 2026. the staff were great, we had a problem with the vehicle, they came out to where we were staying and rectified the problem. 100% happy, will always use Hertz
Helpful (0)
|Replies (0)BB
Bev B
1 reviews | Active since Jan 2020
12 Mar 2026, 14:43
thank you Hertz Cape Town
we rented a car from Hertz Cape Town International airport in February 2026. the staff were great, we had a problem with the vehicle, they came out to where we were staying and rectified the problem. 100% happy, will always use Hertz
0
Replies (0)DD
Deborah D
1 reviews | Active since Jan 2020
9 Mar 2026, 12:47
Hertz rental – unexplained debit and shifting damage claim
I am sharing my experience to warn others about how important it is to photograph every part of a rental vehicle before driving away. I returned a Hertz rental vehicle on 30 December 2025. During the return inspection, the staff member recorded “grille damage” as the main issue and said it would be referred to assessors. I was told I would receive an email with further details. Instead, an amount of R3,002.60 was debited from my credit card almost immediately, with no prior communication, no invoice, no photographs and no explanation. On 12 January 2026, I wrote to Hertz to dispute the unexplained debit and request documentation. The first response from Hertz only arrived on 6 February 2026, stating that the branch had requested damage documentation. When I carefully reviewed the photos I had taken when collecting the vehicle, it became clear that the grille damage had already been present before my rental. I sent Hertz the photographs, after which they acknowledged that the grille damage was pre-existing and issued a partial refund of R1,957.01. The remaining charge was then attributed to a scratch on a wheel rim. Notably, this scratch was only recorded after I voluntarily mentioned to the inspector that the car had experienced a slow puncture during my rental. Had I not raised this point honestly, the scratch would likely never have been noted. Unfortunately, while I had photographs of the grille taken at collection, I did not have a close-up photo of the rim to demonstrate that the mark was also pre-existing. While I appreciate that Hertz eventually acknowledged the grille damage was not caused during my rental and refunded that portion, the process raised serious concerns: • A debit of over R3,000 was taken without prior explanation or documentation • There was a 25-day delay before any response to my dispute • The initially recorded damage (the grille) turned out to be pre-existing • The final charge related to a different item noted only after further inspection Advice to anyone hiring a car This experience taught me a valuable lesson: take detailed photos of everything before leaving the rental lot. Photograph: the grille bumpers all body panels each wheel rim windscreen interior Those photos were the only reason I was able to prove that the initial damage claim was incorrect. I hope this experience encourages greater transparency in how damage claims are communicated to customers and helps other renters protect themselves.
Helpful (0)
|Replies (0)DD
Deborah D
1 reviews | Active since Jan 2020
9 Mar 2026, 12:47
Hertz rental – unexplained debit and shifting damage claim
I am sharing my experience to warn others about how important it is to photograph every part of a rental vehicle before driving away. I returned a Hertz rental vehicle on 30 December 2025. During the return inspection, the staff member recorded “grille damage” as the main issue and said it would be referred to assessors. I was told I would receive an email with further details. Instead, an amount of R3,002.60 was debited from my credit card almost immediately, with no prior communication, no invoice, no photographs and no explanation. On 12 January 2026, I wrote to Hertz to dispute the unexplained debit and request documentation. The first response from Hertz only arrived on 6 February 2026, stating that the branch had requested damage documentation. When I carefully reviewed the photos I had taken when collecting the vehicle, it became clear that the grille damage had already been present before my rental. I sent Hertz the photographs, after which they acknowledged that the grille damage was pre-existing and issued a partial refund of R1,957.01. The remaining charge was then attributed to a scratch on a wheel rim. Notably, this scratch was only recorded after I voluntarily mentioned to the inspector that the car had experienced a slow puncture during my rental. Had I not raised this point honestly, the scratch would likely never have been noted. Unfortunately, while I had photographs of the grille taken at collection, I did not have a close-up photo of the rim to demonstrate that the mark was also pre-existing. While I appreciate that Hertz eventually acknowledged the grille damage was not caused during my rental and refunded that portion, the process raised serious concerns: • A debit of over R3,000 was taken without prior explanation or documentation • There was a 25-day delay before any response to my dispute • The initially recorded damage (the grille) turned out to be pre-existing • The final charge related to a different item noted only after further inspection Advice to anyone hiring a car This experience taught me a valuable lesson: take detailed photos of everything before leaving the rental lot. Photograph: the grille bumpers all body panels each wheel rim windscreen interior Those photos were the only reason I was able to prove that the initial damage claim was incorrect. I hope this experience encourages greater transparency in how damage claims are communicated to customers and helps other renters protect themselves.
0
Replies (0)SB
Siyethemba B
1 reviews | Active since Jan 2020
2 Mar 2026, 12:30
Bunch of ******
We rented 2 cars,same day in December 2025. Both cars were returned on time, same day, different locations yet Hertz took another R6000 from each accounts we used to rent the cars. On the other rental it says ita forced termination charged at R6000. On the othe rental they don't state why they deducted the R6000. They haven't even returned our deposits as well. No one is giving us clear explanation as to what is happening. They no longer respond to their emails or customer support chats. They are ******
Helpful (0)
|Replies (0)SB
Siyethemba B
1 reviews | Active since Jan 2020
2 Mar 2026, 12:30
Bunch of ******
We rented 2 cars,same day in December 2025. Both cars were returned on time, same day, different locations yet Hertz took another R6000 from each accounts we used to rent the cars. On the other rental it says ita forced termination charged at R6000. On the othe rental they don't state why they deducted the R6000. They haven't even returned our deposits as well. No one is giving us clear explanation as to what is happening. They no longer respond to their emails or customer support chats. They are ******
0
Replies (0)LM
Leigh M
1 reviews | Active since Jan 2020
25 Feb 2026, 15:01
Car accident!!
A Hertz client drove into my husbands parked vehical at a mall. We did a 3rd party claim so that Hertz can fix our car, they proceeded to say that they are rejecting our claim and that we must hunt down their client and sue their client for the damages caused to our vehical. This is the most bizarre thing that we have ever heard. They are making this all our problem but their client drove into our parked vehical. We have sent all the proof to them regarding their vehical driving into our car with photos and still they have done absolutely nothing about it. I am shocked to say that you are a ******* company that needs to take accountability for your clients actions and not me.
Helpful (0)
|Replies (0)LM
Leigh M
1 reviews | Active since Jan 2020
25 Feb 2026, 15:01
Car accident!!
A Hertz client drove into my husbands parked vehical at a mall. We did a 3rd party claim so that Hertz can fix our car, they proceeded to say that they are rejecting our claim and that we must hunt down their client and sue their client for the damages caused to our vehical. This is the most bizarre thing that we have ever heard. They are making this all our problem but their client drove into our parked vehical. We have sent all the proof to them regarding their vehical driving into our car with photos and still they have done absolutely nothing about it. I am shocked to say that you are a ******* company that needs to take accountability for your clients actions and not me.
0
Replies (0)ZMMM
Zuko Mzuket Mzukology Mzucairo
1 reviews | Active since Jan 2020
13 Feb 2026, 15:15
Horrible Service by Hertz Car Rental Durban Airport:
I rented a Car from Hertz at the Durban Airport, I took it back a month later I took it back. A few weeks later they riped R2386.00 from my bank account siting that it was because I returned their car a few hours before it was required to be there. The return of the vehicle was discussed with them and I was guaranteed that I won't suffer any financial harm.
Helpful (0)
|Replies (0)ZMMM
Zuko Mzuket Mzukology Mzucairo
1 reviews | Active since Jan 2020
13 Feb 2026, 15:15
Horrible Service by Hertz Car Rental Durban Airport:
I rented a Car from Hertz at the Durban Airport, I took it back a month later I took it back. A few weeks later they riped R2386.00 from my bank account siting that it was because I returned their car a few hours before it was required to be there. The return of the vehicle was discussed with them and I was guaranteed that I won't suffer any financial harm.
0
Replies (0)MC