Hertz Rent a Car
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Hertz Rent a Car shows severe and recurring problems with deposit refunds, unauthorised card debits, and disputed damage claims. Customers repeatedly describe being ignored by customer relations, chasing refunds for weeks or months, and feeling misled at handover. A small number of positive experiences exist around individual branch staff, but the dominant pattern is financial mistrust and communication breakdown.
TrustIndex
2.3
NPS Score
-68
Recommended: Unlikely
Sep '25 - Aug '26
Based on recent customer reviews, Hertz Rent a Car shows severe and recurring problems with deposit refunds, unauthorised card debits, and disputed damage claims. Customers repeatedly describe being ignored by customer relations, chasing refunds for weeks or months, and feeling misled at handover. A small number of positive experiences exist around individual branch staff, but the dominant pattern is financial mistrust and communication breakdown.
The most common complaint about Hertz Rent a Car, based on Hellopeter's AI analysis of recent customer reviews, is Communication & Aftercare. Customers describe being ghosted by customer relations, unanswered emails over weeks, dropped phone calls, and contradictory information from consultants. Escalations to head office routinely go nowhere, leaving renters to chase refunds and disputes themselves.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Dec 2017
Review: For the past year we have rented from Hertz 2–3 times every 2nd month. Always returned the car full, clean and in the condition with which we received it. Not tickets or fines. Suddenly, without any prior issue, they refused to rent to us, claiming my husband’s “credit rating is too low”. This has never been mentioned before, despite dozens of successful rentals. How almost a year later with perfect rental returns is this now an issue? It’s unacceptable to treat loyal customers this way. Instead of rewarding loyalty, Hertz blocks you without warning or explanation. We will not be returning, and others should be aware that this can happen even after a long, reliable rental history.
1 reviews | Active since Dec 2017
Review: For the past year we have rented from Hertz 2–3 times every 2nd month. Always returned the car full, clean and in the condition with which we received it. Not tickets or fines. Suddenly, without any prior issue, they refused to rent to us, claiming my husband’s “credit rating is too low”. This has never been mentioned before, despite dozens of successful rentals. How almost a year later with perfect rental returns is this now an issue? It’s unacceptable to treat loyal customers this way. Instead of rewarding loyalty, Hertz blocks you without warning or explanation. We will not be returning, and others should be aware that this can happen even after a long, reliable rental history.
1 reviews | Active since Mar 2019
This is my second hire from Hertz in another country in 6 months. The first was in Cyprus which was perfect. We received exceptional service from Hertz Windhoek this month. Firstly our car was upgraded from a Fortuner 2 wheel drive to a Fortuner 4x4 at no extra charge. After 10 days the battery gave problems. Hertz Windhoek sent a driver overnight to us in Etosha who waited at the gates and then fitted the battery in the camp at 8am the next morning. They were a pleasure to correspond with prior to renting and extremely helpful at the airport when we collected and returned the car. And my deposit was refunded within 3 days! I will be renting from Hertz locally from now on and hopefully receive the same service.
1 reviews | Active since Mar 2019
This is my second hire from Hertz in another country in 6 months. The first was in Cyprus which was perfect. We received exceptional service from Hertz Windhoek this month. Firstly our car was upgraded from a Fortuner 2 wheel drive to a Fortuner 4x4 at no extra charge. After 10 days the battery gave problems. Hertz Windhoek sent a driver overnight to us in Etosha who waited at the gates and then fitted the battery in the camp at 8am the next morning. They were a pleasure to correspond with prior to renting and extremely helpful at the airport when we collected and returned the car. And my deposit was refunded within 3 days! I will be renting from Hertz locally from now on and hopefully receive the same service.
1 reviews | Active since Aug 2016
This is a compaint against Hertz Car Rental Gaberone airpot . I have retuned my vechile on the 17 th April and was told there is a valet fee as there were trace of smoke in the car. I agreed and a month later they are still holding my depost .This is the second time this branch did it to me . I have had commucations with Mr Tjezuva in Gaberone . I was told this will be sorted out in 3 days Yesterday the 18 th FNB informs me that the money was bank and not relased . Please can someone with authority investigate thsi matter My refernece is ***1
1 reviews | Active since Aug 2016
This is a compaint against Hertz Car Rental Gaberone airpot . I have retuned my vechile on the 17 th April and was told there is a valet fee as there were trace of smoke in the car. I agreed and a month later they are still holding my depost .This is the second time this branch did it to me . I have had commucations with Mr Tjezuva in Gaberone . I was told this will be sorted out in 3 days Yesterday the 18 th FNB informs me that the money was bank and not relased . Please can someone with authority investigate thsi matter My refernece is ***1
1 reviews | Active since May 2026
I rented a car from Hertz and returned it 19 April. No damages to the car and petrol tank filled. I have not received my deposit back. I called them last week, they promised to pay my deposit back by Thursday 7 May. It is now 13 May, still no deposit returned, DON'T RENT FROM HERTZ
1 reviews | Active since May 2026
I rented a car from Hertz and returned it 19 April. No damages to the car and petrol tank filled. I have not received my deposit back. I called them last week, they promised to pay my deposit back by Thursday 7 May. It is now 13 May, still no deposit returned, DON'T RENT FROM HERTZ
1 reviews | Active since May 2011
I would like to take the time and thank Nkhumeleni Nematshema, branch manager at Lanseria with his exceptional service. We had a query regarding a previous booking and he went out of his way to assist. He is definitely a top performer and Hertz Car Rental can only go to strength with having him on their team
1 reviews | Active since May 2011
I would like to take the time and thank Nkhumeleni Nematshema, branch manager at Lanseria with his exceptional service. We had a query regarding a previous booking and he went out of his way to assist. He is definitely a top performer and Hertz Car Rental can only go to strength with having him on their team
1 reviews | Active since May 2026
I hired a car from Hertz Cape Town airport in March 2026. Everything is good and well if you do not have any damage. If there is any damage, they overcharge you. I asked for an invoice from a panelbeater or tyre company to see what they have charged me for. 3 weeks later and still noting. 1 tyre was damaged on the highway, and they overcharged without any evidence. I will never in my life hire a car from them again or recommend them to anyone I know. Ticket number ***
1 reviews | Active since May 2026
I hired a car from Hertz Cape Town airport in March 2026. Everything is good and well if you do not have any damage. If there is any damage, they overcharge you. I asked for an invoice from a panelbeater or tyre company to see what they have charged me for. 3 weeks later and still noting. 1 tyre was damaged on the highway, and they overcharged without any evidence. I will never in my life hire a car from them again or recommend them to anyone I know. Ticket number ***
1 reviews | Active since May 2026
I rented a vehicle at OR Tambo in April 2026 (Reservation 16HB63) and have since experienced a series of unacceptable billing issues with zero response from Hertz. 1. I was charged R191.13 for fuel despite providing proof at return that the tank was full. The charge was only reversed after I pushed back — raising serious questions about whether this is happening to other customers who do not challenge it. 2. An unexplained amount of N$185.40 was debited from my Namibian debit card on the 8th of May with no invoice, no explanation, and no authorisation. 3. My refundable deposit of R6,180.00 has still not been returned. I was promised repayment within 7 days, then 21 days. Both deadlines have passed with no payment and no release note. Despite numerous emails to their customer relations team, debtors department, and named staff members, Hertz has failed to provide any meaningful feedback or resolution.
1 reviews | Active since May 2026
I rented a vehicle at OR Tambo in April 2026 (Reservation 16HB63) and have since experienced a series of unacceptable billing issues with zero response from Hertz. 1. I was charged R191.13 for fuel despite providing proof at return that the tank was full. The charge was only reversed after I pushed back — raising serious questions about whether this is happening to other customers who do not challenge it. 2. An unexplained amount of N$185.40 was debited from my Namibian debit card on the 8th of May with no invoice, no explanation, and no authorisation. 3. My refundable deposit of R6,180.00 has still not been returned. I was promised repayment within 7 days, then 21 days. Both deadlines have passed with no payment and no release note. Despite numerous emails to their customer relations team, debtors department, and named staff members, Hertz has failed to provide any meaningful feedback or resolution.
1 reviews | Active since Sept 2020
Hertz SA im very dissapointed,worst after sales service and *****ed me on my safety deposit .their manager has been helpful but the clearence office to place returns are pathetic because they havent cleared my funds that wasnt necessary to be held in the first place i returned the vehicle on the 16th of april and its the 29th and i haven't received my deposit yet .
1 reviews | Active since Sept 2020
Hertz SA im very dissapointed,worst after sales service and *****ed me on my safety deposit .their manager has been helpful but the clearence office to place returns are pathetic because they havent cleared my funds that wasnt necessary to be held in the first place i returned the vehicle on the 16th of april and its the 29th and i haven't received my deposit yet .
Hertz Rent a Car has a TrustIndex of 2.3 out of 10 on Hellopeter, based on 58 reviews in the last 12 months. Hellopeter has tracked Hertz Rent a Car across 953 total reviews. How is the TrustIndex calculated? →
