SD
Salome J
Active since May 2011
89
Reviews
0
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Reviews
89 reviews2 months ago
Please re-consider signing with them
Virgin active complaint If you are considering to join a facility where you can work on your physical health with like minded people please take the time and read through the following;🏃♀️➡️🏋🏻♀️🥊🚴♀️ - Despite the already high fees that you pay as a member as well as a recent increase that is way higher then the expected in these challenging Financial Times, this is what you will get ……💰specifically from the Key West Facility - In the ladies toilets you will find the stench to be unacceptable due to the She-bins not being cleaned as often as necessary.🚽 - Please don’t just walk into an open toilet as you will most likely end up finding someone making use of it with an open door. - The benches that was “upgraded” unfortunately only allows for 3 ladies at a time to change. - The sauna is an absolute NO GO ZONE as the ladies are using this platform to wash and clean themselves. No one wears any clothes or make use of a towel which makes it a health risk that no one can even comprehend.☠️☠️☠️ - For the past 2 weeks using the swimming pool, I find debris floating around, specifically a Mr Price slip which makes one wonder how often is this pool being cleaned - again a health warning!!!🤢 - When you walk up the only stairs available to access the equipment and classes, you need to move out of the way for every body builder carrying some form of weight and having someone making a video - Safety Risk??? - The rowers I am sure has been in that gym way before I started training pre 2004. The seats will just come to a sudden halt or the chain will come undone - Safety again?🚣♂️ - The treadmills, oh, where to begin. Just as you start to get into a nice rhythm it stops completely which makes it a bit like a “Ride at an amu*****t park” Pray tell you don’t end up hurt or losing something! Or even better on a YouTube channel of how not to do it.😵💫 - The spinning bikes in the class was reduced in numbers during the Covid period, and yet was never increased again. So, when you lucky and it’s only one of the bikes that I’m sure was handed down from a previous clubs upgrade having issues you won’t get to attend the class. Often, the mic/radio system won’t work and then the poor instructor must make do and keep everyone happy. - There is no fans available, sorry I can’t mention the Aircon system cause that is non existent. 🤯 - The equipment is run down and limited, yet their members contributions are not? - The staff, I do not have enough words to praise them!!! That is the ONLY positive you can take credit for. It would not be correct of me to only mention one or two names. Thank you guys for always being the light on the very dark tunnel!!!🙌🙌🙌 Where to from here Virgin Active Key-West. From a legal perspective, all members, irrespective of their contracts have a “Legal Out” without paying any penalties. Why you would ask? If you refer to all contracts signed as a member you should be protected by Virgin Active, but, unfortunately they failing miserably on Health & Safety issues. I am not posting this for a mere response from Virgin Active. I want commitment in how and when all issues will be fixed. If not, please respond to my complaint in writing as my next step will be the Ombudsman that will gladly do an investigation that will be fair to all. Regards
0 replies
3 months ago
Non GoSolr client receiving invoices
Despite the fact after being a very satisfied client with GoSolr for a period of time my property was sold and to got the new owner to take over the existing lease ago, GoSolr only managed to not deliver at my new property and we decided to go with the opposition. Now I’m receiving invoices and calls from lawyers that I owe them monthly payments for?
56 replies
5 months ago
Where did it go wrong?
I’ve been a client with GoSolr for the past 3 years and the service was really exceptional. Then we decided to sell our property, promoted GoSolr to the new owner and got them to sign up. Arranged with GoSlr to give us advice in removing an existing system at the new property and installing a system for us again. Now that’s where everything just went pear shaped. Unfortunately I have a terminally ill spouse at home and have to work around everything to get GoSlr to deinstall and install the new system which is just not happening. The only thing that I am getting is empty promises. Now it’s time to rather look elsewhere for solar services no thanks to GoSlr
71 replies
10 months ago
Avoid Sanlam at ALL costs
My husband app**** for a Living Benefit Claim after having a policy with Sanlam for 35+ years and being diagnosed with terminal cancer 1 March 2025. After all the excuses in the book it was approved 1 April and his option form was returned to Sanlam 22 May 2025. To date, he’s not received any communication whatsoever. I will go to my utmost lengths to share this experience with everyone that wants to listen and ensure that Sanlam will not get new business within my control
106 replies
11 months ago
Disregard of customer requests
I’ve requested for the area manager of the Westrand, Lelanie to contact me since Tuesday via the store and their customer care line. If I am not being contacted by tomorrow afternoon 12:00, I will be cancelling my order with Coricraft
116 replies
13 months ago
Greatly Dissappointed
We’ve recently encountered some bad news where my husband was diagnosed with terminal stage 4 pancreatic & liver cancer. His Life cover - Disability portion at OUTsurance paid out within a week. Unfortunately I can’t say the same about Sanlam. Seeing that he’s been a client for over 30 years, it’s sad to say that it’s been more then 6 weeks trying just to get a response from Sanlam
598 replies
14 months ago
Amazing customer service
Unfortunately due to circumstances I’ve been having quite a bit of interaction with the Dispensary at Dischem Valley-View. But I am so thankful for the staff there, that is always so helpful and friendly. I particularly want to thank Leanna & Marthie, they always go the EXTRA mile. I know for a fact that Leanna even went as far as monitoring and ensuring that my claims is processed correctly with my medical aid. She is an amazing person and want to take the time to just say thank you.
0 replies
15 months ago
Payment request without statements
I received sms’s from Lancet for outstanding balances. Requested a statement from the e-mail address on file in order to sort payment with my medical aid to be covered from the Oncology side. I am not the account holder, however, I do all the payments on my husbands behalf that is sick with treatment at this stage. If the payments is not redirected to the correct department with our medical aid within 3 months, it will not be paid and I will not take responsibility for it.
53 replies
21 months ago
Poor Quality for a High Price - New Balance
I bought shoes online from NewBalance. After 6 months of wearing them occasionally over weekends one of the soles came undone. When I queried this with New Balance I was informed that their “highly specialist” team found by merely a picture on email it happened due to wear & tear. Look, if it was a cheap shoe it would’ve made sense, but in no way shape or form did it come cheap. Their reply was that they will be so kind as to give me 30% off my next purchase … guess what … there will never be a next purchase
0 replies
22 months ago
Ridiculous security checks
I logged a complaint to Standard Bank’s email platform and received a mail with a reference number. Then received a call from the Centre requesting my full ID number, contact details and physical address as verification. Unfortunately due to security reasons which I am sure a bank can appreciate, I am only prepared to provide a part of my ID number with the rest of my details which they refused and not willing to help me further. How is that possible??? Rather send me a OTP which I can provide and identify myself with. Surely there is another financial institution that’s more up to date with security features?
53 replies
Review Distribution
5 Star
15 (16.853932584269664%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
13 (14.606741573033707%)
1 Star
61 (68.53932584269663%)