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Signed contract 10 February 2026 - Still no payout while others are paid

I am extremely frustrated and disappointed with the service I have received from Reset Technology. I signed my contract on 10 February 2026 and have been waiting for my payout since then. Other clients who signed after me have already received their payments. For weeks I have contacted Reset almost daily trying to get clarity on my payout, yet I keep receiving different explanations and no real progress. Today ( 10 February 2026 )alone, I sent more than one email to Tebogo, copying her management, and she rep**** only once with the same old excuses about backlog and company adjustments. This is especially frustrating because on Friday ( 6 February 2026 )and Monday (9 February), I was informed that the backlog had been cleared and payments were being processed. I do not want to hear any more of these excuses. The only person who has genuinely tried to assist me is Thando. She has done her utmost best to help and has escalated my matter through every possible channel. She is also the only person who consistently responds to emails. Unfortunately, Tebogo and Maurisha have made no effort to assist despite being copied on multiple emails. On Monday ( 9 February 2026), I also spoke to Keogapetsi, who informed me that my file still has not reached the Settlement Department. This is extremely concerning, especially since a manager earlier assured me that my file would be prioritised because I signed my contract on 10 February. Thando even escalated the matter within the Settlement Department, only to be told the manager does not speak to clients. This is very unprofessional and unacceptable, given how long I have been waiting. At this point, it honestly feels like I am being ignored and pushed aside despite my patience and consistent follow-ups. I have waited long enough. I expect my file to be finalised and my payout processed immediately. Proper accountability and communication should be provided to clients instead of ignoring emails and shifting responsibility. If this matter is not resolved by the end of business tomorrow, 11 February 2026, I will escalate this complaint further to the NCR.