Vuyelwa N

Very bad customer service, poor fibre connection and they stole money from me.

The customer service is very disappointing, they are not empthathetic, they dont have any way of helping a person. You will stay on chat with them for 3 hours to no avail. If you can please use a different service provider. The inconvinience is not worth it. I canceled a service 3 months ago and yet I am still being charged for it. I ordered a new fibre line 3 weeks ago and till today it has not been up, its one excuse after another, one story after another and one inconvinience after another. I stay in the city, this should be easy to resolve but no, not with them. I have spent so much money finding alternative methods of internet.